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Should I get a DEVICE for my mobile hotspot?

We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile

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58

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Recover Deleted Text Messages?

Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.

Questions

520

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Bellsouth.net email not working in Apple or yahoo mail app

Last week my bellsouth.net email stopped working in Apple mail and yahoo mail app. support had me clear everything. Now email cannot be added to Apple mail app and is not reachable through yahoo mail app on my iphone

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809

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Carrier settings update while traveling abroad

My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.

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434

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Submitted unlock request, didn't find email, unable to submit another

I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request

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86

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paper bill charges in bill

Hi I don't get paper bill in mail, but wanted to check if I opt for paper bill, how would it show up in my bill.  I.e is it new line item saying "paper bill charges " : $10 or it will be included in monthly wireless plan i.e instead of $75 (with discount ) ,it will show as $85 as a pla

Questions

2.4K

5

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AT&T Prepaid phone call history

How can I request a phone call history? I need to check a week in 2017, and my iPhone does not have a history that long ago.

Questions

319

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

655

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Number does not transfer to new upgraded iphone

I am trying to transfer my number from my old ATT iphone8 to my new ATT iphone14 that I ordered via the ATT website upgrade process. I have been successful in upgrading one line/phone pair, but a second iphone8 upgrade to iPhone 14 will not transfer my phone number to the new device.  I contin

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2.2K

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Received a text form 410-200-500

Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?

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18.3K

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Time Frame for Actvating Upgraded Phone

Our family upgraded several phones during a current promotion, two of which are Christmas gifts. While ordering, it said they would not arrive until mid-December however the two phone which are gifts have already arrived before December 1st. How long can we hold the new phones before actually activa

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1.3K

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

814

2

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Unlocking New iPhone 13PM That is Paid in Full

I have been an at&t customer for 9 years now but it’s the first time I order a new phone from their website (usually I buy it from Apple directly). Anyway, I received the phone on Monday and found out that it’s “SIM Locked” although I paid the full price of the phone with no upgrade program no c

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853

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My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

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1.7K

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WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

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2.5K

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AT&T has blacklisted my Dad's IMEI number and phone

My dad recently lost his phone outside in the yard. We had insurance on it so of course we don’t a claim and the only claim option for that is “Lost OR Stolen”. A few weeks after he lost it we found it. With him already paying for the replacement phone, we decided to give it to a friend who was in n

Questions

336

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Smartphone Promo credit v. trade-in

I currently have a Smartphone Promo credit of $19 on a $20 monthly phone payment (so I'm basically paying $1/month). I want to trade in my iphone XR for a new phone, but I don't want to pay any more than I'm paying now. Is this possible? I can't tell from anything on the upgrade site. Thanks.

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891

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Can I Transfer Phone to Another Line After a Year

Hello, I have 4 lines (lets call them A, B, C, D). I want to do an iPhone 13 deal for lines A, B, C with a 36 month contract and put line D on some cheap android phone. Now after a year, line A wants to get the iPhone 14 (this time fully paid, unlocked, bought through apple). Is it possible for l

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305

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Delete iMessage from phone log

Is there a way to permanently delete iMessages from my account? Not just my phone

Questions

398

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

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3.3K

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