Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (23)

Relevance

Accepted Solution

Official Solution

Pre-paid SIM card in iPhone 5 - Travelling from Canada to US

I am taking my iPhone 5 from Canada to US for a week.  I have a pre-paid SIM card from AT&T that a friend loaned me.  He bought it while on a recent trip to Vegas  It has unlimited data/texts/local local calls for 30 days (approx 14 left). I have a couple questions:Has anyone used and found successf

Questions

8.2K

3

0

0

Accepted Solution

Official Solution

Asurion Insurance Question - Do you get the same phone as a replacement?

Hello, good evening all! My phone was dropped in water accidentally about a month ago, and I have been trying not to file an insurance claim. The phone works, but the rear camera does not, and the screen goes wacky sometimes. My question is: if I file a claim, will I get the phone that Asurion says

Questions

21.5K

13

0

0

Accepted Solution

Official Solution

Unlocking device iPhone 5 returns error: We're sorry. We can't unlock this device.

I have an iPhone 5 that is paid off and still active on AT&T. I want to unlock it so that I can move the SIM card to a newer phone and sell the iPhone 5.When I enter information in https://www.att.com/deviceunlock/ , it identifies the IMEI number as Apple iPhone 5 Model A1428.When I press the submit

Questions

995

5

0

0

Accepted Solution

Official Solution

Using iPhone 5 personal hotspot with Playstation 3 / PS3?

I am trying to use my iPhone 4g personal hotspot to play online with my Playstation 3 (I have no other options). My PS3 will connect to the internet but it will not connect when "in game". Basically all connection fuctionality is there for the PS3. I can log into to the Playstation network, see onli

Questions

33.5K

4

0

0

Accepted Solution

Official Solution

Question about return policy on new contract and phone.

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-60

Questions

8K

9

0

0

Accepted Solution

Official Solution

Closed

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

464.4K

5.4K

Accepted Solution

Official Solution

Transferring Sim Card question?

Hello. My father just gave me his iphone 5, I have an phone 4. If i transfer my simcard to to the Iphone 5 does AT&T charge me for transferring my simcard? are there any fees for doing so? Additional info: Both phones are AT&T

Questions

1.4K

2

0

0

Accepted Solution

Official Solution

Migrate voicemail?

I currently have an iPhone 4 and am in the process of migrating to an iPhone 5. Is there a way to migrate the voicemails as well? My husband already migrated to his iPhone 5 and said all his voicemails were lost.

Questions

6.4K

9

0

0

Accepted Solution

Official Solution

iPhone 5 Data Consumption.

I've had my iPhone 5 with AT&T for nearly a week now and my data consumption has went off the roof, a little over a gig (1024 mb/1g) was used already. It doesn't seem right, I'm really worried because it's only been a week, I called AT&T and I wasn't getting anywhere with the late night people that

Questions

43.8K

22

0

0

Microcell 3G Device.. STRANGE!

Issue: Microcell 3G Device dropping calls, not working, having to perform multiple reboots. Next step taken: Contacted my ISP (Windstream). They mentioned mobile number "xxx-xxx-xxxx" was causing an "issue". Very unclear.   The PROBLEM: ISP stated that mobile number "xxx-xxx-xxxx" was "bootin

Questions

855

10

0

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

10.7K

12

0

0

Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn o

Questions

129

2

0

0

Unlock Iphone 5 - I did not receive email confirming my request.

I did not receive email confirming my request. Checked Spam, too, and it wasn't there.  Requested again after 24 hours and it says pending and I needed to confirm it. But there is NO EMAIL sent by AT&T.  Is there a way for you to cancel that request so I can try a different email?

Questions

133

1

0

0

FAMILY MAP & IPHONE 5 DOESN'T WORK!

I've used Family Map with my two daughters Iphone 4's for a few years and it has worked outstanding. We recently upgraded to Iphone 5's and now (for the past three months) have very rarely been able to locate the phones. Both have downloaded the Family Map app (as per the instructions). I'm lucky to

Questions

801

3

0

0

Can I upgrade one phone on my family plan at a time?

My wife and I both have iPhone 5's that are eligible for upgrades, but we want to upgrade one now and the other one in a few months. Is this possible? I had a bad T-mobile experience where one phone was upgraded and it kicked in as a new contract and they refused to let us upgrade the rest of our ph

Questions

983

1

0

0

Trade-in value issue

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

Questions

3.8K

26

0

0

How to securely erase an iPhone 5

I bought an iPhone 6S fro yesterday. Besides it, i also owned an iPhone 5 for 2 years. There is no need to keep two iPhones at once, so i will sell the old one to someone. However, before selling i want make sure everything being wiped on that phone. How can I erase my iPhone 5 securely that the buy

Questions

517

6

0

0

HD Voice for iPhone 5

Can I add HD Voice capability to an iPhone  5 by getting a new SIM card for it?When the iPhone 5 was first announced by Apple it noted that the iPhone 5 was HD Voice capable.  The problem was that AT&T did not have HD Voice at that time. I want to make my iPhone 5 HD Voice capable so I can use AT&T

Questions

3.9K

28

0

0

Is it possible to unlock lost iphone 5 from att?

hi , I saw an iphone 5 in the street months ago, is it possible to get unlocked?

Questions

3.5K

9

0

0

Your IMEI number & device don't match

To whom it may concern: G'day! My workmate have lend/gave me his spare Iphone 5 locked with AT&T and I'm trying to unlock it in the device unlock portal. So far, my first four attempts has given me the same feedback with Subject: Your IMEI number & device don't match and, 1st line in the body: We ca

Questions

748

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.