
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Learn How To Set Up Your Device If you're wondering how to use your new device or need help setting it up, we have you covered. You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
Are there any updates regarding the latest release? Is the latest update available for my device?
Questions
•
Apple
Accepted Solution
Official Solution
I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I currently have one of 3 lines in my daughter's At&t account. I want to change my phone to a Samsung S 7 Edge. Can I simply use my current chip/SD card in the Samsung?
Questions
•
Wireless Account
Accepted Solution
Official Solution
Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]
Questions
•
Apple
Accepted Solution
Official Solution
After updating my iPhone 7 to the AT&T carrier setting 33.2, it constantly loses the connection and says "No service". Then it reconnects to "AT&T" and soon after loses it again. Does anybody have the same issue? What can I do, e.g. is there a way to reload the latest carrier settings assuming somet
Questions
•
Network Coverage
Accepted Solution
Official Solution
Hi all, So I've seen (even in the stickies in this very forum) that it's possible for me to upgrade from my Blackberry to an iPhone, keeping my unlimited data plan. However, when I went to pre-order the 4s this morning, I only had choices of one of the tiered data plans, and saw no unlimited option
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have the XR. If I get the SE for $10/ a month, will I be able to swap sims between the phones?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on
Questions
•
Wireless Billing
Accepted Solution
Official Solution
For a few days now, I cannot get my email on my iPhone for one specific email address. It was working for months and months, but started acting weird a few days ago. I can see the emails on my MAC and on the GoDaddy server (via the web interface), but they do not not appearing on my iPhone.
Questions
•
Apple
Accepted Solution
Official Solution
Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?
Questions
•
Apple
Accepted Solution
Official Solution
I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?
Questions
•
Apple
Accepted Solution
Official Solution
How can I get a copy of text messages on one of children's phones that is in my name?
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Closed
My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I requested online the unlocking code from AT&T. After two buisness days I checked the staus and it said I was approved. However they never sent the email with the code. Can I be sent the code and instructions here. thanks.
Questions
•
Apple
Accepted Solution
Official Solution
My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h
Questions
•
Wireless Billing