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Unlock ipad - never receive a link to confirm request, but get email saying my request was cancelled.

Unlock ipad - never receive a link to confirm request, but get email saying my request was cancelled.

Questions

10

1

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WiFi connection now blocking devices’ access to certain apps

A few days ago I started having an issue with my WiFi connection on all devices that have always worked correctly when connected. The devices  (iPhone, iPads and Samsung Galaxy S9) started acting as if the internet connection was lost. This only happens based on what I’m trying to access. The browse

Questions

1.2K

3

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New service - 5G not working on tablet/no data with full bars

Hello, I recently purchased the new ipad 5th generation and I activated a prepaid service using a sim kit. I noticed that I'm not able to use cellular data even though the data button is activated. I have tried resetting my tablet and reinserting the sim card multiple times. Plus a full bar signal

Questions

251

2

0

Exchange (Lost receipt)

So I recently bought an iPad Pro 11 and wanted to exchange it for the 12.9 in version, but I’ve lost my receipt. Would I be able to go to any AT&T store and switch out the devices? It’s been under 14 days.

Questions

46

1

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Hideous, gold, Refurbished iPad

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

Questions

882

22

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iPad Pro Trade-In Nightmare

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

Questions

1.3K

13

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0

iPad Data Plan-No service, no help

I have had the same data plan for my iPad for years now. I suddenly have no service and am getting an “invalid access” code when trying to log in to manage my account. I don’t have a flipping account number only a fake phone number associated with the account. By fake I mean none of the AT&T “he

Questions

45

1

0

How to get the $20 add on unlimited tablet plan through Premier?

Good evening I have an ATT premier account and am having some issues. I have a few tablets on my plan and want to add more through Premier. I was told by a rep its good to create a new group each activation that way it doesn't affect the 10 main lines that are meant for phone lines. But the issue

Questions

381

3

0

Esims locked says AT&T but they say it’s not theirs

I have iPad mini 6th generation and have messaged someone on here and they supposedly sent in a visual carrier check and gave me a request number. Never got an email and when I go to Check the status it say’s doesn’t match my imei number.  Chatted with AT&T on the website and they said the

Questions

158

2

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

1

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Trade in device

Hello!I wanna buy the iPad Pro 12.9-inch (2021), I have the iPad 9-gen and wanna trade in that device. But your menu don’t have it (just iPad 7-gen). May I trade in the iPad 9-gen and how I can do that?Thanx

Questions

2K

3

0

what a bunch of liars!

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Questions

836

15

0

AT&T INTERNET IS TRASH

My internet has been down completely for 5 Days today. There Customer Service and APP is completely useless. Thee only information from both is there's an outage in my area and will be restored within 24 Hours. Imagine getting the same status update for 5 (Edited per community guidelines) DAY'S...😡

Questions

379

7

Moving to the Philippines in April

I have the iPhone 13Pro and an iPad Air on the monthly pay plan inside a family plan that I am account holder of. However, only I am moving to the Philippines. Can anyone tell me step by step on what to do? How to offload the equipment? Unlock them?  Boy, so glad I am doing it this early, I

Questions

775

4

0

Unlocking an IPad (paid off) after leaving AT&T

I am having an issue unlocking my iPad after I left AT&T. The device is fully paid off and when I attempt to put the IMEI in the unlock request I am unable to proceed because I do not have an account. Customer support is unable to assist and I have been kicked to each of the other service depart

Questions

279

4

0

Why is AT&T locking the iPad Air 2 sim?

Can someone explain the reason AT&T is breaking my unversal sim? If I buy an iPad Air 2 with a unversal sim why is AT&T locking the sim to their network when other carriers are not locking to theirs? Yes, I am aware that I can replace the sim but that takes my time and will even cost me money if I w

Questions

883

4

0

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AT&T refuses to honor iPad warranty

I purchased a refurbished iPad as a 21st birthday gift for my daughter from AT&T Premier Online, on 6/30/2014. I received the iPad on 7/3/2014. I gave the iPad to my daughter on 7/13/2014, her birthday, so this is the date the device was first removed from its box and activated. During device set-up

Questions

1.3K

7

0

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How to file a complaint against AT&T

Ii would like to know how to file a formal complaint against AT&T. I have been nothing but a goos customer paying my bills on time and loyal for years to them. The other day i spent some time in the store and great service and because of it i decided to not got to best buy and buy an iPad i ins

Questions

44

1

0

iPad unlocked put being held Hostage

I purchased this iPad for my moms 85 birthday. When I went to configure it for cellular, it says Managed by AT&T.  I ran the IMEI number thru the AT&T data base and it said that it was Unlocked.  But now I find out it is being held Hostage.  How to I get rid of this Hostage issue????

Questions

64

1

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apple pro max 14 delivered with no iphone in box

i too have been with at&t for over 10 years. ordered a new ipad tablet added a line and the pro max 14 iphone. on july 13th, by july 14th ipad successfully delivered. iphone says delivered but only recieved the box with the charger inside. reached out to at&t their solution was for me to pay

Questions

44

0

0

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