Good evening I have an ATT premier account and am having some issues. I have a few tablets on my plan and want to add more through Premier. I was told by a rep its good to create a new group each activation that way it doesn't affect the 10 main lines that are meant for phone lines. But the issue

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

A few days ago I started having an issue with my WiFi connection on all devices that have always worked correctly when connected. The devices  (iPhone, iPads and Samsung Galaxy S9) started acting as if the internet connection was lost. This only happens based on what I’m trying to access. The browse

So I recently bought an iPad Pro 11 and wanted to exchange it for the 12.9 in version, but I’ve lost my receipt. Would I be able to go to any AT&T store and switch out the devices? It’s been under 14 days.

I purchased a defective 5th generation iPad from AT&T. After 10 months of bimonthly, hours long calls, AT&T agrees to switch out under warranty.  I signed a contract agreeing to pay full $569.99 ($100 more than a new 6th generation iPad) price of replacement, if I failed to return my iPad. I receive

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Hello, I recently purchased the new ipad 5th generation and I activated a prepaid service using a sim kit. I noticed that I'm not able to use cellular data even though the data button is activated. I have tried resetting my tablet and reinserting the sim card multiple times. Plus a full bar signal

I have the iPhone 13Pro and an iPad Air on the monthly pay plan inside a family plan that I am account holder of. However, only I am moving to the Philippines. Can anyone tell me step by step on what to do? How to offload the equipment? Unlock them?  Boy, so glad I am doing it this early, I

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

@ATTHelp I need to request carrier visibility so that I can see other providers (i.e Verizon, Sprint). Please advise.

Hello!I wanna buy the iPad Pro 12.9-inch (2021), I have the iPad 9-gen and wanna trade in that device. But your menu don’t have it (just iPad 7-gen). May I trade in the iPad 9-gen and how I can do that?Thanx

Ii would like to know how to file a formal complaint against AT&T. I have been nothing but a goos customer paying my bills on time and loyal for years to them. The other day i spent some time in the store and great service and because of it i decided to not got to best buy and buy an iPad i ins

Hello, I am trying to take advantage of the iPhone 8 BOGO promotion and the iPad discount promotion together and I have a few questions. I have a line on my account that is eligible for an upgrade. If I were to upgrade this line and add a new line for the other iPhone, then activate that phone on an

UP TO40%OFFSaleSave25% Off Select Beats Headphones, Or 40% Off Any iPhone Or iPad20 uses todayGet DealSee Details DetailsAdd a Comment Ends: 11/03/17Details: Get 25% off select Beats headphones, or 40% off any iPhone or iPad has anyone used this promo? I find it confusing because on at&t the discoun

Does anyone have any insight into how or whether a simple end user (me) can solve the very annoying problem of not being able to receive short codes? I've done all the basic stuff and spent hours (over two weeks now) on the phone with ATT trying to fix and they keep saying it will happen and it keep

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

I purchased this iPad for my moms 85 birthday. When I went to configure it for cellular, it says Managed by AT&T.  I ran the IMEI number thru the AT&T data base and it said that it was Unlocked.  But now I find out it is being held Hostage.  How to I get rid of this Hostage issue????

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Has anyone had ATT not include the SIM card with your Apple devices? I was about to set up my iPad pro and they did not include a SIM card. So mad. Anyone experience this?

Request for carrier visibility / carrier reveal on iPad Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252 - I’d like to submit a request for carrier visibili