Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (181)

Relevance
Ipad Mini 2

Having error 4013 when trying to power on. Tried hard reset and dfu mode. Still no luck. Anyone have any ideas. Also how hard is it to replace my device with another Ipad. I tried to use customer service but no luck due to current situation. Any way to replace device online?Thanks all.

Questions

32

1

0

What to do with an old Apple iPad - first generation?

Hi all, I have an old first generation Apple iPad.  Any suggestions on what I could do with it?  It has wi-fi. Thanks,Gina

Questions

305

4

0

0

Does Data Connect pass prepaid plans allow users personal hotspot?

https://www.att.com/esupport/article.html#!/wireless/KM1048698?P=8 This is the page. But this doesn't mention personal hotspot.   I asked this to AT&T postpaid support  by chat. She told me all the prepaid plans of Data connect pass allow users personal hotspot it the device has pers

Questions

685

0

0

0

Puk code needed

I just got an ipad from yard sale and i reset it and now it wants a puk code and it says on left top corner my sims is locked. What should i do

Questions

119

1

0

0

6 AT&T Customer Service Reps and still no resolution

I have been on the phone with 6 different customer service reps and none of them have been able to resolve my issue.   Issue— I cancelled my at&t prepaid gophone data plan for my iPad but I was still charged.  I contacted at&t when the charges appeared and they stated they will issue a refund check.

Questions

237

1

0

0

Uverse app for iPhone 5s & iPad not working at all.

Every time I try to log in it says "U-verse mobile service is temporarily unavailable" & to try again later. I have tried logging in countless times and I get the same notification every single time. I even updated my iPad & downloaded it there, but the same notification pops up every single time. I

Questions

1.8K

1

0

0

IPhone Fraudently Blacklisted by at&t

I bought my iphone at an AT&T store in 2015, and had it on AT&T up until yesterday, when AT&T unhooked my microcell and i could no longer get much connectivity.  I had them unlock the phone and went to another cellular service, but that service along with other services i checked all stated that my

Questions

1.6K

6

0

0

jcwas left by my mom her IPad air

i didn’t get her pass words and now i finally want to put it on our plan. what do i need. have original box but i didn’t see sm imari number   mom died. no password to reset and now want it on our account

Questions

808

2

0

0

AT&T internet support for my iPad dropping 1 Feb?

I received an email from AT&T stating: Starting March 14, 2023, we will no longer offer your DataConnect Pass plan. In addition, your scheduled auto-renew payment will be canceled on February 9, 2023. To keep you connected, we are providing a free SIM card. When you activate a new AT&T P

Questions

92

1

0

E-MAIL SIGN-IN ISSUES

Every time I have opened my Yahoo/AT&T e-mail account for the past three days, I have had trouble. I have had to go through multiple steps and create a new password every time...and then do it again on my phone and my iPad. What a pain! Is anyone else having this issue? Thanks!

Questions

90

1

0

error C500200000005 when trying to change sim card

I have the ipad unlimited data $34.99 auto renewal plan. My auto pay went through on March 31st, on the morning of April 1st, it would not connect. I kept getting a disconnected service message. There was some indication online that this might be a bad sim issue. So, I purchased a new SIM card, went

Questions

406

1

0

Liars and scammers maybe someone else will see this and help

This may be long. July 25th I used my daughters upgrade for a new iphone 12. She was still using an iphone 8. FedEx contacted me telling me that the package had been crushed to (Edited per community guidelines) and that the phone has also been crushed. She told me to refuse the delivery and they wil

Questions

132

8

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

39

0

0

Using iPad Internationally For 30 Days

We are going out of the US for 30 days with two iPads. We have AT&T iPad, home phone and internet service but use another carrier for mobile phones. Recent posts indicate there is no longer an AT&T international data plan for iPads. Other than purchasing a SIM card overseas, are there any op

Questions

50

2

0

eSIM request for carrier visibility for any non-AT&T option to be usable

@ATTHelp I also need help with having my esim to be unlocked on my M1 iPad Pro 2TB. My iPad is stuck not able to add Verizon nor T-Moblie/Sprint via the esim.  The normal sim card works, but I'm only wanting to use the esim. eSIM request for carrier visibility for any non-AT&T option to

Questions

49

0

0

Unable to transfer cellular plan to iPadPro (with imbedded SIM) from older iPad (with external SIM)

Prompted to "Get a Pass" on this site: https://dcp2.att.com/OEPNDClient/Unable to get a "pass" despite correct information being used at login, using old/current iPad's SIM details and original email address with ATT.ATT error message: "Your account type does not support the view account feature. Pl

Questions

355

1

0

Slow unlocking

Has AT&T unlocking slowed down recently? It took 2 weeks to unlock one device and almost a month for another one for me. They both finally got unlocked but it said it can take only up to 48 hours for them to update on the unlock status. I have unlocked devices before on it (about 7-10) and they

Questions

133

1

0

User Not Authorized Error TCM app

With my Uverse subscription I have been watching TCM using their ipad app for some time. But the past few days, anytime I try to watch something via the app, I get a User Not Authorized Error telling me to contact my provider. I am logged in to the app via my Uverse account. I have uninstalled and r

Questions

2.4K

5

0

0

@swbell.net POP email problem

This account intermittently downloads hundreds of old/previously deleted emails to the inbox of iMac, iPad or iPhone. Deleting and reading the account doesn't change this behavior.  Apple support unable to find cause on devices. Is it a problem on the Yahoo support says they don't support POP accoun

Questions

227

3

0

Error access iPad Account

Everytime I try to access my iPad account I get a page like this AT&T is not able to process your request. We apologize for any inconvenience. Please try again later (H7002)

Questions

61

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.