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New prepaid Data plan for IPAD - cannot access with iPAD.

I have used ATT for years with iPads. Just got a new iPad Air 4.  Set up the account online with my Mac.  I entered the IMEI and the CSN/EID of the iPad.  When the account and payment $$$ was confirmed, the CSN/EID looked completely different.  Tried to update the CSN/EID again,

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232

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Request for carrier visibility / carrier reveal on iPad Pro 12.9” 2nd-Generation

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 2nd generation 12.9”. Right now the only option available is AT&T. - This is not the same as device unlocking. The iPad is already SIM unlocked, it is the eSIM tha

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24

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iPad can’t connect to cellular

IPad can’t connect to existing cellular plan. I activated it and thought that should do it but after about three weeks I’m still not connected. It has a phone number that is local for this area. I got on the myAT&T app and got support from Nathan S. After doing so work on his end he had me reboot th

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4.6K

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No SIM error on iPad but it does not have a removable SIM - What do I do?

I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SI

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583

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No local channels on UVerse app

I am unable to see local channels on Uverse app on iphone/ipad and PC. Who do I need to call to get this fixed?

Questions

11K

12

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Closed

Oct 2019. Unable to login to U-verse iPhone app

Unable to login to U-verse iPhone app. I only get an error message. I have dumped and reinstalled the app but that’s useless. Same issue on the iPad. Same credentials work everywhere else.

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2.6K

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

103

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Ipad 6th generation cellular+wifi. At&T SIM not working anymore

I have had a pay as you go AT&T account for 10 years, presently I have a iPad 6th generation. I buy the monthly cellular several times a year.  Tried to activate it again for a month, and says, Invalid.  In my iPad settings>cellular>manage AT&T account>Invalid Access. (

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190

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Trying to unlock my iPad, but IMEI doesn't work.

Trying to unlock my iPad mini, but IMEI doesn't work. The unlock device portal says the IMEI doesn't match an AT&T iPad. That's completely wrong.  There's no outstanding payments for equipment. My account is in good standing. iPhone 6s unlock request (bought at the same time from the same place) wen

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1.4K

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How can I Set-Up my Email on an iOS device?

How can I Set-Up my Email on an iOS device?   Thanks, Dmitriy

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12.7K

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esim pin on ipad pro

I have a third gen ipad pro 12.9” running ipados 15.2. I just converted it to esim and was looking for a way to lock it with a sim pin, but there is no option to do so.I am able to do so on my iphone with an esim, however.   Do the tablet data plans have that capability?

Questions

153

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Problem signing in on PS5

Hello, Im having issues trying to log into hbo max on my Playstation 5. After entering the sign in code, selecting AT&T, and signing in with my login information, the screen goes white for a second then loops back to the sign in code prompt. I tried using both my iPhone and iPad along with clea

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114

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Request for carrier visibility / carrier reveal on iPad

Request for carrier visibility / carrier reveal on iPad - I’d like to submit a request for carrier visibility so I can view and select another cellular provider on my iPad mini 6 . Right now the only option available is AT&T. - This is not the same as device unlocking.  The iPad

Questions

361

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Disabled ipad - how to switch from "connect to iTunes" back to Passcode

Locked out of ipad - tried Restore via iTunes did not work - want to switch back to using Passcode becuz I think i found the right passcode so how to I switch back to Passcode?

Questions

158

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TLC Go and FX Now both say that my AT&T service doesn't support the application -

TLC Go and FX Now both say that my AT&T service doesn't support the application -  I pay for both channels, so why couldn't I use the apps?  This is on both my IPad (for FX NOW and TLC GO) and my Roku (for FX Now).  I've tried uninstalling/ reinstalling, but get the same message.

Questions

3K

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Fraud

An account was fraudulently opened in my husband's name. We believe a costco kiosk worker opened it for commission. We have spent over a month trying to close the account and return the IPad that was sent. We have filled out police reports, gone to corporate, filled out all the required forms, and w

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43

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Unlocking my ipad

I purchased a iPad years ago and haven’t used it in about 3 years. Now that I have a daughter I would love to use it versus my phone to read to her. How am I able to unlock my tablet? I don’t remember the password number lock? Please help.

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242

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Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

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301

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DataConnect Pass was cancelled without consent

I am having the same issue as @oldipadplan. An instore rep cancelled my plan, after I explicitly said I wanted to transfer my DataConnect Pass 30 Day unlimited LTE data plan In use since June 2010. She sent me out of store, never disclosing the information changes she made to the service plan and cr

Questions

174

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New ATT Data plan ACTIVE on iPad. No internet service?

On my new iPad Air 4, I installed a new ATT Data Plan. In settings under Data, it says that the AT&T is Active yet no data is flowing to my iPad via email, Safari, text, etc. Why would this be?   I tried Chat, it couldn't help me. THanks.

Questions

209

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