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Personal Hotspot

I have the Unlimited Your Way plan from AT&T with the Personal Hotspot option included. If I turn this feature on from my cellphone and use it for WiFi to my laptop, will I be charged anything extra on my bill for using this feature. Thank you!

Questions

80

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BGW210 Being Replaced with NVG599

My ethernet has been extremely slow on my BGW210 gateway/router. Speeds to the router are consistent at 980/980 mbps. Speeds to my two ethernet attached devices is running around 280/300 mbps. I should be getting twice that. Wifi is actually faster. Also, my tv intermittently shows that the eternet

Questions

1.2K

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Internet not working, red service light on wifi gateway.

My internet isn’t working, and my wifi gateway model is Arris NVG599. The “service” light is red, and stays on for 2 seconds and then all lights turn off except for the “power” light, which is solid green. It stays like this for about 17 seconds, then the “Broadband 1” light turns solid green”, an

Questions

237

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0

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Newer router modem combo to replace NVG510

I’ve had this router modem combo for years. I thought I could upgrade to something else and my Internet would be faster. It is used mostly it is for a Wi-Fi only. I have dsl..basic internet plan 6 mbps.

Questions

591

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Can I use a COX panoramic wifi router/modem with AT&T Internet?

Can I upgrade my modem and router and use a cox panoramic wifi router slash modem on my att internet

Questions

795

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I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

700

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Virus Protection on Windows 7?

How come I am not able to download the virus program for my computer... I have windows 7

Questions

48

2

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Orbi mesh router (RBR50) with an ATT Gateway (BGW320-500)

I've been researching how to configure my home network with an Orbi and 2 safelites and my new AT&T Gateway. Most advice says to configure the Orbi for access-point mode and set the AT&T Gateway for passthrough.What is the purpose of the 'Enable Cascaded Router' on the BGW320-50 option if ha

Questions

3K

18

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

Questions

731

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Unlock my sim

I’m currently in lebanon and I can’t put a new sim card because my phone sim is locked. Please unlock my sim card

Questions

104

1

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Inconsistent and Slow Speeds with Fiber past few days

Hi all. I have been an incredibly thrilled AT&T Fiber customer for several years.  I have never had an issue with speed or connectivity ever.  However, the past few days, this has not been the case.  My fiber speeds have been the slowest they have ever been (both upload and do

Questions

333

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New AT&T BGW210-700 router/gateway - with Gigabit ethernet to house, but only 95 Mbs out of ethernet ports?

I have 1 Gigabit AT&T fiber to my house. Confirmed it is uploading and downloading to theBGW210-700 gateway at that speed. But speedtest connecting my laptop via ethernet cable to back to router ethernet jack is only 95 Mbs. I'm using a CAT6 brand new cable to connect to the laptop. My other des

Questions

2.5K

14

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Removal of ATT equipment from my outside wall

I have an unused ATT junction box and buried cable that I like to be removed. What is the legal process to do that?

Questions

292

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BGW210-700 5GHz not working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

Questions

855

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How picky can I be about where the fiber jack gets installed?

Thinking about switching from cable internet to AT&T Fiber; since it's currently coming through coaxial cables that run throughout the house, I had a lot of freedom in where I could set things up. Currently, all of the hardware is located on the third floor so I can connect my computer via ether

Questions

159

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

705

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How Do I Connect U-Verse Wireless Receiver to Nest/Google Mesh WIFi?

Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over.    Just one problem:  I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box)  to connect to my new network.  The only workable sol

Questions

2.5K

11

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Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

718

14

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Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

8.1K

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Will Fiber internet EVER be available in my area?!

It seems that fiber internet will never be an option for me...I've been extremely patient but this is getting beyond ridiculous! In January, I was told by an AT&T representative that it would be available in March 2020. Yet, here we are in the middle of May and no one can tell me anything. I have "I

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317

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