Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (15.3K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

Questions

466

2

0

Accepted Solution

Official Solution

Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

696

8

0

Accepted Solution

Official Solution

Problem with port forwarding and LAN clients

I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176.  This host sends its hostname to the router when

Questions

1.2K

10

Accepted Solution

Official Solution

AT&T Fiber Internet 1gb availability in Pickerington Ohio

I have been living in the Spring Creek sub-division in Pickerington Ohio for 13 years now and we have AT&T 100mb Internet, but I am wondering when we will have speeds up to 1gb. I am teleworking and will be for the foreseeable future and could use the extra bandwidth.  Thank you,

Questions

292

2

0

Accepted Solution

Official Solution

Smart TV Internet Troubleshooting - Solutions from the Community

Learn how to resolve Intenet Issues on your Samsung, Sony, LG, and other Smart TVs Did your smart TV recently lose its internet connection? If so, the following steps may help resolve the issues you are having.   Things to try for your SmartTV Make sure your internet is connection is working

Questions

18.4K

3

Accepted Solution

Official Solution

Inconsistent and Slow Speeds with Fiber past few days

Hi all. I have been an incredibly thrilled AT&T Fiber customer for several years.  I have never had an issue with speed or connectivity ever.  However, the past few days, this has not been the case.  My fiber speeds have been the slowest they have ever been (both upload and do

Questions

502

5

0

Accepted Solution

Official Solution

Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

234

1

0

Accepted Solution

Official Solution

Airties / Smart with extender with Fiber 1000

I have Att fiber 1000 service and get 980 mbps consistently on my computer and Xbox that have wired connections. But every wifi connection off the airties 4920 is only 200-300 mbps. I thought it was a limitation of the extender, but the Ethernet ports and specs say it is a 2 gbps device. Anybody kno

Questions

554

1

0

Accepted Solution

Official Solution

Internet access

I've factory reset my mr1100 modem and power cycled it for two minutes but I still don't have internet. everything on my modem looks correct.

Questions

121

3

0

Accepted Solution

Official Solution

AT&T Internet Fiber

I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

Questions

222

1

0

Accepted Solution

Official Solution

Boost signal

Is there a way to boost the signal on my ZTE MF279? I have at least two towers I can see and was thinking about a MIMO external antenna. I get an average of 45mb, but need more. Too many devices. 3800 sq ft on two levels using a google mesh system attached to the ZTE. Rural location. 

Questions

440

9

0

Accepted Solution

Official Solution

Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

172

1

0

Accepted Solution

Official Solution

Modem BGW320-505

Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.

Questions

177

1

0

Accepted Solution

Official Solution

Can I get TV & Internet service at my home?

I would like to know if I can get service at my home and I'm not trying to pay a lot of money for stuff i don't need

Questions

357

1

0

Accepted Solution

Official Solution

UVerse Internet IP address is wrong and needs to be fixed. How do I make it happen?

I'm asking this on the behalf of my father, who has had AT&T Internet for years and recently expanded to UVerse. He lives in the Florida panhandle, but his IP address shows his location as Mobile, AL (about an hour and a half west). Here's the problem with this seemingly insignificant scenario: he s

Questions

2.1K

2

0

0

Accepted Solution

Official Solution

Slow Wifi - Searched through the posts here, still looking for help

Yesterday I switched my ISP from Comcast to ATT. I have the 45 Mbps service. After service was installed, I did a speed test on the wifi connection and got about 17. I then tested with a direct connection and got the 44 - 45. Later in the evening, I continued to do speed tests and got as low as 1.5

Questions

64.5K

14

0

0

Accepted Solution

Official Solution

Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

929

3

0

Accepted Solution

Official Solution

Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router: Roku TV 4k Fire TV 4k My Windows 10 desktop PS4 In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. Howev

Questions

620

29

0

Accepted Solution

Official Solution

No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Questions

492

4

0

Accepted Solution

Official Solution

Samsung TV UN65JU7100 Can not connect to Internet

I have a new Samsung TV UN65JU7100 and I can not connect to the Internet. It detects my WiFi but no connection to the Internet. I have read other post and have troubleshooted as per instructions here even doing the WPS connection. Can someone help.

Questions

8.4K

9

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.