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Can I use my own modem instead of the one from AT&T?

Can I use my own modem instead of the one from AT&T?

Questions

70

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No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

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393

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0

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covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

686

2

0

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Supposedly my AT&T modem (BGW210-700) doesn't support UPnP. How do I open my NAT?

How to open my NAT on my AT&T BGW210-700?

Questions

98

1

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BGW210-700 5GHz not working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

Questions

848

8

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

112

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0

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Low income internet and landline

Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me

Questions

729

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ACCESS FROM ATT

IS ACCESS FROM ATT ENDING SOON? OR IS THIS AN ONGOING PROGRAM FOR LOW-INCOME CUSTOMERS?

Questions

634

4

0

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

538

8

0

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Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

350

6

0

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macOS Big Sur Issues with AT&T Internet Security Suite - Need McAfee Version 4.10

This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur

Questions

379

4

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Samsung TV UN65JU7100 Can not connect to Internet

I have a new Samsung TV UN65JU7100 and I can not connect to the Internet. It detects my WiFi but no connection to the Internet. I have read other post and have troubleshooted as per instructions here even doing the WPS connection. Can someone help.

Questions

8.3K

9

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I'm unable to get a tech to come out

Just want every one to know that I came home and my broadband light is flashing red. Called for assistance and CANNOT GET A TECH OUT UNTIL TUESDAY. Mind you, my entire city is on LOCKDOWN curfew due to COVID, so AT&T really expects me to sit and stare at a wall for DAYS. They (Edited per communi

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63

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Device Access Code for NVG589

I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".

Questions

194

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Who can tell me when Fiber line will be available?

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

Questions

115

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0

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I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

99

1

0

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Military Veterans Wireless, Video and Internet Discount

I purchased a cell phone on 7/25/19 because customer service told us that as a veteran I was eligible for this promotion and I would get 25% off our cell phone service, $15 off Direct Tv and $15 off Internet service for as long as we have service with AT&T - this offer didn't expire until the end o

Questions

801

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

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404

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Closed

Broadband 1 and 2 blinking

We had a power outage at 4pm and its now 10:21, broadband 1 and 2 are still blinking red. Ive tried restarting it, pulling the cable out of the box and out of the wall and still nothing. What else can i do at home to fix this?

Questions

296

3

0

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Was my internet equipment sent to my house?

Im trying to see if my internet equipment was sent to my house.

Questions

54

1

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