
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have a LinkSys EA9500 router. Is it necessary to rent the wireless gateway from AT&T? Or can I connect their inbound internet signal directly to my router. The router does have a designated port for incoming internet. I will continue to use my router, even if the answer is yes. However, the
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I'm asking this on the behalf of my father, who has had AT&T Internet for years and recently expanded to UVerse. He lives in the Florida panhandle, but his IP address shows his location as Mobile, AL (about an hour and a half west). Here's the problem with this seemingly insignificant scenario: he s
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
According to my account page, I have 8GB of high speed data remaining this month but my Google Pixel 4a is only getting a speed of 0.12Mbps. My wife is on the same plan and got 13 Mbps using the same test at the same time. Why does my account seem to be throttled.
Questions
•
Account & Usage
Accepted Solution
Official Solution
Does at&t allow their customers to purchase domain names? Example, current customer looking to buy their domain name to use on a different hosting service.
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
When I send out emails - on the recipient end, my email name shows as "AT&T Support (my email address)". That causes a problem because the recipient thinks they are receiving emails from AT&T. As a result, my email are not read or responded too. Also, I keep getting emails about my email account s
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Since the pandemic started, I have been working from home full time, using a mobile WiFi hotspot as my only internet. No wired connections (phone line or cable) are available to the six homes on my immediate street and the other areas close to us. Satellite is not a viable option for constant
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Att get this (Edited per community guidelines) to stop! Every month I get multi text offering gifts. from different numbers.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev
Questions
•
Device Features
Accepted Solution
Official Solution
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
Questions
•
Wireless Account
Accepted Solution
Official Solution
I would like to request a will-serve letter (letter of availability) for phone/internet/TV for a site that we are investigating for development. The site is to be proposed as retail on the southeast corner of the intersection of Mel Mathis Boulevard and Hero Way in Leander (see aerial). Would you be
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
It was with great interest that I read that AT&T is offering free wifi to noncustomers during the current crisis. Guess they will pay for that with the price gouging of loyal customers who are forced to use thier mobile hotspots while working from home. Getting hit with an average of $30 per day for
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I recently bought a unlocked device, but can't use At&t data. It is a Samsung note 20 Ultra 5G
Questions
•
Samsung
Accepted Solution
Official Solution
I've been reading the forum questions and want to be sure that when I cancel my att internet, my primary account AND sub account email will still be available. If yes, will they all be available now from currently.com? Finally, are they still under some kind of Primary / Sub account str
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I have a new Samsung TV UN65JU7100 and I can not connect to the Internet. It detects my WiFi but no connection to the Internet. I have read other post and have troubleshooted as per instructions here even doing the WPS connection. Can someone help.
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Connect your devices to your Wi-Fi Network. Steps below include how to connect any PC along with: Apple iPad Samsung Galaxy Device Amazon Kindle Barnes & Noble NOOK
Questions
•
AT&T Internet Equipment