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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

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965

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

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452

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Delete Account

How can I delete an account that was created in error?

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174

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How can I avoid paying the montly Internet Equipment charge?

I get charged $7 every month for "internet equipment." Can I buy something on my own that can be used instead of paying this fee every month? What do I need to buy?

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115

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

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133

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Setting up IP Passthrough for Asus Router RT-AX55

I'm attempting to set up a new router (Asus RT-AX55) to replace the crappy one that AT&T provides. I see that I need to setup an IP Passthrough and have found the instructions online, however when I go to 192.168.1.254 I'm not getting the same looking "screen" that the instructions show. 

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405

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AT&T Fiber Cable?

The way my foundation and basement are configured, I need to have an electrician pre-run a cable from outside the house to my basement. My understanding is AT&T Technicians won't run cable inside the house to an interior room (not adjacent to the exterior wall). My question is, if I need to have an

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466

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Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

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2.9K

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Turbo Hotspot 2 - Connected but no internet connection

Hi! I purchased my Turbo Hotspot 2 yesterday and was excited to use it again today because of the quality I was getting. I turned it on today and it connected to my device but on my device it showed “connected but no internet connection.” As usual I did every step from previous questions asked su

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1.6K

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

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2.3K

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Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

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1.4K

14

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Problem with port forwarding and LAN clients

I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176.  This host sends its hostname to the router when

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1.2K

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Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

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760

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Who can tell me when Fiber line will be available?

    I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the

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138

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Tech says Fiber is available but Customer Service says no

A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address.  Neighbors on both sid

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403

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ATT Damaged My Sprinkler System and Yard Burring Fiber

Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th

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488

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Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

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52

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What is difference between WiFi Extender and Mesh WiFi?

I have WiFi dead spots in my house. Should I get an extender or the mesh WiFi ? I’m trying to understand the difference. on att accessory site they have Netgear RBK12 and RBK50 products. 

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751

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How do I contact the engineering department for Fiber Internet?

I’m purchasing a new construction home and would like to get fiber internet since att is the provider for that area. I was told to contact the engineering department.

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1.1K

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Can I use a different modem AND router to connect with Uverse Internet?

I'm trying to upgrade my router and modem, but wondering if I absolutely need one or the other provided from AT&T in order for it to work.

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