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SMS authentication from foreign bank / insurance not received

I live in the US, and am trying to set up an account with a german bank, and separately, a german insurance company from my home in California. Both institutions use SMS messages for authentication. In both instances, I do not receive the SMS message with the code I need to access the account. I am

Questions

 • Device Features

14

1

0

New unlock request not working.

I submitted a device unlock request for sonim XP5700 about 4 weeks ago and forgot to confirm the request through my email it's saying links expired now, and when I recently tried to submit a new request it's showing me the error message above, please how can I get another new unlock request?

Questions

 • Other Phones & Devices

19

0

0

Switching AT&T sim card to another phone (PLEASE HELP!!)

i recently got a LG G2 D800 (at&T) and i got a sim card kit at walmart for about $10 and my phone messed up, so i returned it and since i had gotten some more money while having the phone i went ahead and gotten the LG G3, but its was the LG G3 D855 (europe virsion) international unlocked so i knew

Questions

 • Android

539

1

0

0

Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Questions

 • Account & Usage

17

1

0

Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

 • Account & Usage

12

1

0

International data plan for prepaid

I am travelling for 2 weeks to Europe and have 2 prepaid AT&T lines.Is there an add-on for international data plan that I can opt for?

Questions

 • Plans & Features

45

1

0

How to retain your number (prepaid, daily plan)

Hi, I am currently on a prepaid/daily plan and about to go overseas for about 6 months. Can I somehow keep and use the current number it when I return? I will not use the number(sim) nor be on a roaming service when in overseas.   Thank you. 

Questions

 • More AT&T PREPAID Discussions

26

7

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

 • Wireless Billing

87

5

Cannot receive international calls

Hello, I have been on At&t prepaid for years and for the past year or two I cannot receive international calls. I have tried various prepaid plans, talked with customer support, they said I should be good to receive international calls, and yet I haven't been able to resolve this. It would

Questions

 • More AT&T PREPAID Discussions

159

7

0

International Data Problem

I am traveling in India.. I have cellular data turned on... I've been here every year for 5 years now and cellular data has Always worked.. this year cannot get Cellular Data to work...  everything in USA checks out according to the person I talked to on chat... I have turned off the phone and back

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

2

0

0

Cannot access account

I was in the US for about 6 months and then I moved out of the country. I want to login to my account to cancel my auto-pay subscription since I no longer use the service. I cannot login to my account. I do not know my zip code and all I know is my phone number and my password (not user name). Can I

Questions

 • Account & Usage

30

1

0

Mobile Share Value 2GB when travelling to Canada

Hello, Soon, I'll be travelling to Canada for a week. I have a dual-sim (Microsoft Lumia 950XL) phone. While in Canada, I would like to continue to text and make/receive calls on my US phone number. Additionally, I would like access to cellular data while in Canada. I read:https://www.att.com/esuppo

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

2

0

0

How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

Questions

 • Account & Usage

69

1

0

International passport

I can't buy an international passport because it doesn't show on my account. It says, "This feature isn't available for any devices on your plan (FTRS_WFE_004) Please help me. I've turned the phone one and off several times but nothing seems to allow me to connect with the roaming service. I am in G

Questions

 • Data & Messaging Features, Internet Tethering

97

1

0

Using International GSM Phone

Hello,I am an international student at an American university and am looking into using AT&T with a Romanian phone from the Allview brand. If my phone works on the curent frequencies:2G: 850/900/1800/1900MHz          3G: UMTS 900/2100MHzWill it have coverage in Poughkeepsie, NY ZipCode 12604? P.S. I

Questions

 • Android

329

3

0

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Phones, Tablets & Devices

68

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

70

1

0

Being charged after cancelling

Because of the Coronavirus I was sent back home to Canada as I am an international student studying in New Jersey, and my phone plan does not work here. I decided it was not affordable getting the international plan or add on so I was going to cancel my prepaid, get a new Canadian phone plan while I

Questions

 • Wireless Billing

26

1

0

International plan issues

To AT&T, I really need to notify someone via email of issues I am experiencing while I am traveling abroad. I signed up for an internationa plan so I can use my phone abroad and it has not worked once. I cannot call since I do not have access to my phone or another phone. I need AT&T to know that my

Questions

 • Wireless Account

543

4

0

0

Add line to iPhone

I would like to add a new line to my iPhone for just a month with a physical SIM. I want to share my iPhone with family traveling to Europe, but I need to keep my phone number while they are gone. Is it possible to purchase a new SIM with a different number for just a month and connect it to my ex

Questions

 • Account Features

63

1

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