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Why am I getting charged for text messages in Mexico??

My wife and I switched from Verizon to AT&T for our US cell numbers to use in Mexico where we live 8 months a year.  We were assure that our plans included "Unlimited Talk, Text, and 2 Gig of data" in the US, Canada and Mexico.  Now I am getting charges for standard text messages between our US phon

Questions

 • Wireless Billing

3.2K

12

0

0

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What does whatsapp charge for international calls?

(mobile post-paid, USA) Just had a chat with AT&T representative and it left more questions than clarifications. Worst of all, it also left a hole in my pocket since we're been charged to international calls we never did.Issue: we found charges for international calls in our latest bill. We recogniz

Questions

 • Wireless Billing

81.6K

94

Accepted Solution

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Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

 • Samsung

810

6

0

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

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Scam Phone Calls

Recently upgraded to iPhone XS and past week getting at least 100 calls a day from overseas International callers w spam messages or asking for account information or other information such as banking. I use AT&T Call Protect as per AT&T Tech Help but still calls coming in every hour. Upgraded appar

Questions

 • Apple

214

1

0

0

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Determining if AT&T Right of Way is active or abandoned

My name is Ed (Edited as per community guidelines) with Locus Real Estate (Edited as per community guidelines) [email scrubbed]. I am purchasing a property at the intersection of NC Hwy 49 and NC Hwy 8 (Badin Lake Road) for development. I have an old map showing an AT&T easement across the property

Questions

 • AT&T Phone Equipment

116

1

0

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International Day Pass Automatically turned on starting sometime in June. I have been living abroad for almost 3 years, and not using it.

I recently noticed that my bill increased by $100/mo starting in June... I looked and it is international Day pass....   I have a phone connected for wifi calling to receive txt messages for my banks and other who need a USA phone to call and verify my accounts....   I called su

Questions

 • Wireless Billing

54

2

0

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AT&T Prepaid, going to Germany and Ireland

Our family has two iPhones (6S), each on the new Prepaid $45 (6GB) plan. I understand roaming and texting is unlimited to and from Canada and Mexico.But what will work in Germany and Ireland?Specifically texting - will the plan work with unlimited texting while in Germany and Ireland?(I understand t

Questions

 • More AT&T PREPAID Discussions

1.6K

1

0

0

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Moving to the US- can I get 3G/4G/LTE data?

I will be moving to the US shortly, and so I have been searching up about phone compatibility. Until I decide on a new phone, I will be using my Lumia 920 (unlocked) that I bought overseas. Below is the relevant information about my Lumia 920. Can I connect to AT&T's LTE/4G/3G? LTE network bands: 1,

Questions

 • Wireless Account

2K

2

0

0

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Any International plans besides IDP?

I am going to travel aboard (outside North America) and I found that on the AT&T website, there is only information regarding the international day pass (IDP). I would like to know if there is, besides IDP, any other options for international travelers (with postpaid accounts)? Thanks!

Questions

 • Data & Messaging Features, Internet Tethering

80

3

0

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International Data

I have the unlimited monthly prepaid plan. It says that I have international data but it may be slowed to 2G. Is there additional cost for international data roaming or is that included in my plan? Thanks!

Questions

 • Plans & Features

87

1

0

Accepted Solution

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gophone international calling/texting in mexico

i have a gophone prepaid monthly plan, with the $5 international calling/texting package (250 minutes international calling, unlimited text) roaming is available for gophone in mexico. when i am in mexico, what is the cost of international calling/texting to a third country (e.g. europe, asia)? does

Questions

 • More AT&T PREPAID Discussions

2.2K

3

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0

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Incurring Text Charges While Out of the Country

My wife and I were in Mexico last month with our iPhones set to "Cellular Data" OFF, "Roaming" OFF, and "Wi-Fi Calling" ON.  My wife has the international plan were if you make at least one international call (which they all will be since we were out of the country) you get charged $10 for the day.

Questions

 • Data & Messaging Features, Internet Tethering

786

1

0

0

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International Day Pass

How does International Day Pass billing work? I will be out of the country from May 31st-June14th. If I get international day pass on my phone, will I be charged $100 max or since the time will span billing periods will it be $100 from May 31 -June10 and $40 more for the new billing period starting

Questions

 • Wireless Billing

331

3

0

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Calling and texting with my child while they are in Japan

My child will be doing Study Abroad this summer in Japan (I’ll still be in the US). Do we need to do anything different from how we typically call or text one another? Do either of us need to change any settings on our iPhones? Is there a charge for calling or texting? We are on the same family plan

Questions

 • Data & Messaging Features, Internet Tethering

58

6

0

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Prepaid - international call + text?

I am abroad in Indonesia and was hoping to make a few calls and send texts to family but am unable to find an International day pass for my Prepaid account. Does Prepaid have add-ons for international calls + texting? I need both for 1 day/1 month if it exists. I’m not looking for a workaroun

Questions

 • Plans & Features

63

2

0

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international passport and day pass at the same time

I will be going on a multi-country trip. In one of the countries, passport and day pass will be active at the same time. Which one is "charged" for data use?

Questions

 • Wireless Billing

2.1K

2

0

0

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WiFi Calling not free from outside USA?

I feel stupid this morning.I went to Toronto for a few days and came back to a $300 bill.On my iphone I turned off cellular data and thus roaming, and made sure WiFi calling was on.I called my wife every night when I was on Wifi in the hotel. Was I incorrect in thinking it was free?

Questions

 • Wireless Billing

5.7K

15

0

0

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Activate new USA-purchased iPhone (on AT&T) in Mexico?

Greetings. I am a USA resident and AT&T wireless customer. In a few weeks, I will be visiting my child who is living in Mexico for the summer. His current iPhone is dying, and he asked me to purchase a new phone in the USA (as an upgrade to his current phone/#, which is part of my AT&T acco

Questions

 • Phone & Device Upgrades

1.2K

4

0

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How to cancel from outside U.S.

I am currently overseas, but unfortunately I cannot visit the U.S. because Covid-19 does not allow free international travel.I would like to cancel AT&T Wireless while I am outside the U.S., but the 800 number will not connect from outside the U.S.Does anyone know how I can cancel AT&T onlin

Questions

 • Wireless Account

720

6

0

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