Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (495)

Relevance

Accepted Solution

Official Solution

International Travel Add-On not working

I purchased the International Travel Add-On, but I am not receiving text messages from the U.S. where my phone is based. If I try to make a call to a US number, the connection can't be made.  I am presently in Japan, and I have checked that the area where I am has coverage: "Off-net voice serv

Questions

 • Plans & Features

200

3

0

Accepted Solution

Official Solution

Travelling to India and want to receive text message

Hi Team, I am travelling to India for 4 months. And I want to receive the text message while I am there, What are the plans do I have? I am currently a prepaid customer, but if required I can switch to Postpaid. Thanks Parikh

Questions

 • Plans & Features

375

1

0

Accepted Solution

Official Solution

How to check for status on my International Day Pass order?

What is the best way to find out the status on an order I submitted? It is for the AT&T International Day Pass service.

Questions

 • Account Features

51

6

0

Accepted Solution

Official Solution

Texting the UK

I don’t have a international plan but I do have an iPhone and so does someone I know but He lives in the UK. How could I text him through iMessage with out it charging me on my AT&T and him on his O2-UK.

Questions

 • Data & Messaging Features, Internet Tethering

2.6K

1

0

0

Accepted Solution

Official Solution

Call forwarding while in Canada

We'll be in Canada for a few days next week and my AT&T iPhone 7 plan does not include roaming to Canada (don't want unlimited as I lose hotspot).  I have a backup phone with TMobile, and that DOES include free call/text/data while in Canada.  Both phones are in the same local area code. If I forwar

Questions

 • Account Features

1.2K

1

0

0

Accepted Solution

Official Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

 • Apple

169

3

0

Accepted Solution

Official Solution

International add-on to AT&T prepaid plan not working in greece

I purchased the $35 (5day) international add-on for my wife's AT&T Prepaid plan. She has an iPhone with the correct SIM card. She's in Greece now (Athens) and say's it's not working. She's getting a message saying she's got no phone service. How do I turn it on?

Questions

 • Plans & Features

167

4

0

Accepted Solution

Official Solution

Problems to activate roaming on my prepaid

Hello, got a prepaid device. I already activated the device in my destination, got a plan here and also bought the roaming pack (Internatinal travel) but I still have no coverage. What should I do to activate it? Did I miss a step?

Questions

 • Plans & Features

49

6

0

Accepted Solution

Official Solution

Can prepaid number be used abroad?

Hi, if I purchase a prepaid number, can I still use it abroad?

Questions

 • Data & Messaging Features, Internet Tethering

1K

4

0

0

Accepted Solution

Official Solution

Traveling to Mexico & Data Plan

Hello , I'm traveling to Mexico on April 6 and I was wondering since I have a gophone plan I pay 60$ a month ? If I'm there in Mexico will I be charged more if I call from Mexico to the US and does it use more data in Mexico... is there a special plan for go phones to not use so much data or not get

Questions

 • Network Coverage

6.6K

3

0

0

Accepted Solution

Official Solution

I'm a student and I need a line

I'm very confused with the different types of lines available. I'm a student and I need a basic line (prepaid or postpaid). I only use around 10 GB per month of data. I also need a new phone because my current phone is not compatible with the network in the U.S. It should also be a basic phone.&

Questions

 • Plans & Features

50

6

0

Accepted Solution

Official Solution

Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

 • Account & Usage

42

1

Accepted Solution

Official Solution

Rates for toll-free calls to in-country toll-free # in UK

Traveling in the UK with my US wireless, I have a conference call to make for ~ 1hr. The organizers gave me a toll-free UK # (08-082-xxxxxx). I didn't set up the passport discounted rate this time since I only will be there a couple of days. My set works fine, no problems in the past; those kind of

Questions

 • Account Features

713

1

0

0

Accepted Solution

Official Solution

Taking a trip from the USA to Canada...What do I need to do?

I will be traveling to Canada in Septemeber and I want to make sure I wil still be able to us my phone when I get there.  Is Canada considered a roaming or international charge?  Should I notify AT&T of my travel plans?  I'm only traveling for five days.

Questions

 • Wireless Account

11.4K

1

0

0

Accepted Solution

Official Solution

getting a sim card from overseas

For a number of reasons, I need to get a sim card before I land in USA next month. I noticed on the forum that there were some customers who got a prepaid line while overseas (for example https://forums.att.com/conversations/online-account-access/activate-a-sim-card-outside-the-us/5defd895bad5f2f606

Questions

 • Plans & Features

634

8

0

Accepted Solution

Official Solution

Possible to pay unpaid balance on second-hand phone in order to unlock the SIM?

My wife still had her old iPhone from AT&T. We live abroad now so I wanted to try to unlock it. I tried the unlocking form but received this answer:"Your unlock request was denied because there's an unpaid balance linked to your device. You can submit a new request after the balance is paid in full.

Questions

 • Account Features

138

2

0

Accepted Solution

Official Solution

Will my international passport still be valid after August 12th, 2021 if I purchase it in July 2021?

I know that AT&T passport programs are ending on August 12th, 2021 https://www.att.com/support/article/wireless/KM1008877/ but they're such a good deal so I want to buy one now because I'll be traveling all of August. I'm worried though that if I purchase a plan now it'll be deactivated after Au

Questions

 • Account Features

415

6

0

Accepted Solution

Official Solution

Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

Questions

 • Plans & Features

158

10

0

Accepted Solution

Official Solution

Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

 • Samsung

673

6

0

Accepted Solution

Official Solution

Can an American AT&T phone be used in another country without roaming charges?

I bought a cellphone as a present for my girlfriend in Chile, I bought it from aliexpress and it said that it is unlocked (at least in the title it did). She put her Claro sim card inside and it works fine, she can receive and make calls. However when she tries to use the data it says that roaming c

Questions

 • Android

1K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.