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AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Questions

 • More AT&T PREPAID Discussions

27

1

0

Unlimited International Texting fees?

I recently switched to the $25/month GoPhone Plan which includes 250 minutes of nationwide calls, unlimited nationwide messaging, and unlimited international texting. I'll be taking an extended vacation soon and have a question about the international texting. The plan details says unlimited free te

Questions

 • Data & Messaging Features, Internet Tethering

11.4K

5

0

0

international plans

Is the International Day Pass the only International Plan being offered at this time. On previous trips overseas I was able to by the ATT Passport for $60 I believe.  I am traveling for over 30 days and the $10 per day will add up to much more than the previous plans offered.

Questions

 • Network Coverage

74

1

0

How to retain your number (prepaid, daily plan)

Hi, I am currently on a prepaid/daily plan and about to go overseas for about 6 months. Can I somehow keep and use the current number it when I return? I will not use the number(sim) nor be on a roaming service when in overseas.   Thank you. 

Questions

 • More AT&T PREPAID Discussions

36

7

0

International passport

I can't buy an international passport because it doesn't show on my account. It says, "This feature isn't available for any devices on your plan (FTRS_WFE_004) Please help me. I've turned the phone one and off several times but nothing seems to allow me to connect with the roaming service. I am in G

Questions

 • Data & Messaging Features, Internet Tethering

114

1

0

Switching AT&T sim card to another phone (PLEASE HELP!!)

i recently got a LG G2 D800 (at&T) and i got a sim card kit at walmart for about $10 and my phone messed up, so i returned it and since i had gotten some more money while having the phone i went ahead and gotten the LG G3, but its was the LG G3 D855 (europe virsion) international unlocked so i knew

Questions

 • Android

551

1

0

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

72

7

0

New unlock request not working.

I submitted a device unlock request for sonim XP5700 about 4 weeks ago and forgot to confirm the request through my email it's saying links expired now, and when I recently tried to submit a new request it's showing me the error message above, please how can I get another new unlock request?

Questions

 • Other Phones & Devices

22

0

0

Using International GSM Phone

Hello,I am an international student at an American university and am looking into using AT&T with a Romanian phone from the Allview brand. If my phone works on the curent frequencies:2G: 850/900/1800/1900MHz          3G: UMTS 900/2100MHzWill it have coverage in Poughkeepsie, NY ZipCode 12604? P.S. I

Questions

 • Android

344

3

0

0

Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Questions

 • Account & Usage

40

1

0

Unlock Request Denied - Traveling Abroad With No Service Despite Using Network for 2 Years

I purchased my iPhone outright from AT&T in June 2020. I am in India for one week and purchased two roaming packages ($35 roaming package and $10 day pass) but neither work. I submitted an unlock request for my device and it was denied saying I haven't been on the AT&T network for 6 months.

Questions

 • Apple

64

7

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

42

1

0

Regarding 5G support of my phone at AT&T network in USA

Right now I am using Redmi Notel 11 Pro plus 5G phone in India. I am travelling to USA next month. I want to use the network service of AT&T. Will my phone support the 5G band of AT&T network provider.

Questions

 • Android

61

1

0

Unlock Request

I am trying to unlock my iPhone 7 for my upcoming study abroad trip, and keep receiving the same error message: "Looks like your IMEI and phone number don't match. Check your info and try again." Problem is, I have checked multiple times, and the information is correct. @attmobilitycare @attcares ho

Questions

 • Apple

149

1

0

0

International Plan

Hello, I am on a family plan based in America. I am currently overseas (in Germany) and using an eSim for cellular data - my AT&T phone line is turned OFF. However, I need to turn on this line to receive a text message sent to my personal number. Please can someone advise how much I will be charged

Questions

 • Wireless Billing

43

2

0

Being charged after cancelling

Because of the Coronavirus I was sent back home to Canada as I am an international student studying in New Jersey, and my phone plan does not work here. I decided it was not affordable getting the international plan or add on so I was going to cancel my prepaid, get a new Canadian phone plan while I

Questions

 • Wireless Billing

33

1

0

International charge over $1000 for less than 24 hours

I’m very disappointed in ATT. I spent the whole summer in Europe and when we were traveling back to the U.S. our flight was canceled, so we needed to spend 20 hours in Amsterdam on august 6th. It was great news since we never have been there, so I needed to use the phone for the GPS. I hit the a

Questions

 • Wireless Billing

30

1

0

Switch AT&T Prepaid to eSIM?

I will be traveling internationally for several years starting in 2021. I plan to keep my phone number by continuing to pay for AT&T using an eSIM card on my iPhone XS, and then buying local SIM cards in whatever country I am in. Currently I have AT&T Prepaid as a physical nano SIM, but I want to kn

Questions

 • Plans & Features

217

2

0

International plan issues

To AT&T, I really need to notify someone via email of issues I am experiencing while I am traveling abroad. I signed up for an internationa plan so I can use my phone abroad and it has not worked once. I cannot call since I do not have access to my phone or another phone. I need AT&T to know that my

Questions

 • Wireless Account

563

4

0

0

iPhone 7plus

Yo team well i bought an iPhone 7+ From blackmarket here in Algiers it works all fine but my friend advised me to not update it which led into not having any notifications from all apps  asking help from u glory people. thanks. 

Questions

 • Apple

40

3

0

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