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$200+ BILL DESPITE ASSURANCE OF NO CHARGES: "DID NOT INCUR ANY...USAGE...PLEASE IGNORE"

We went to Costa Rica in February 2019, leaving phones on airplane mode or used with WIFI as we had done in the past.  While there, on 2/17, I received a "courtesy message" from Customer Care saying I had incurred over $100 in charges and I should "call us," giving a free phone number.  I did so, an

Questions

 • Wireless Billing

275

2

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Disabled Veteran disappointed with ATT.

I called to verify service for my Canada trip was upgraded, and I was shocked to see over $300 of international charges, again(also happened on our honeymoon to Mexico). So, if ATT messes up once "we have your back as a valued customer", we mess up again, "there is nothing we can do&q

Questions

 • Wireless Account

280

2

0

0

We were charged international calls using facetime

Is facetime charged as regular call? I had an international charge on our account because I called using facetime overseas. I was at home and using our home wifi. The cellular data was off. We had our international calls blocked years ago. Do you charge regular calls for facetime calls? Why did you

Questions

 • Wireless Billing

743

1

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Closed

AT&T Wireless block international calls is no longer possible via web. Only by calling operator.

When can a user easily via web or cellphone, be able to disable international calls when traveling abroad? this will help users avoid unwanted international charges. Users cannot easely avoid unwanted international overcharges now since  AT&T has recently removed the option to disable international

Questions

 • Wireless Billing

2.7K

5

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