What to do when you are not able to browse online?

Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor

I have had service issues for nearly a year now.  The recurring but intermittent outages are well documented. Unfortunately, the source of the outages has not been found and, as a result, I have to contact customer service frequently.  The first problem is that technicians are limited in what they c

My phone has been doing some wierd stuff.  It flashes back and forth to a multi-colored screen. It will also randomly go in to "car" mode. I have never turned car mode on before. It does not do a "re-start" which I have seen in other posts, but it keeps turning in to what appears to be a "lock scree

Is that supposed to happen? I have the router/modem set up exactly as required, and it will randomly disconnect every 2 hours or so, sometimes sooner, it's getting a bit frustrating and needs to be fixed, any advice?

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

I have had intermittent slow uverse service for the past month. When I run a speed test, it either doesn't work because the service is so slow or it constantly goes up and down (mostly down). The slow connection started on November 23rd. I called a few days later and the rep sent me a new modem. By

I moved locally a few months ago, and transfered my Uverse internet service with me. Since then I have been having intermittency issues. I live in a one bedroom apartment, so anything I connect to, my wii or laptop, is in the same room as the router.  At first I thought the connection issue was prim

I have the ATT 100M Fiber. It works when it connects.  But it reconnects every single minute.  I can see my chat window goes gray, then reconnect every minute. I see the repeated error in the log:

Three days ago the television began 'freezing' intermittently; losing signal. etc.  coming back after a few minutes. Tonite, the signal was lost on AMC seemingly permanently, and other channels are fine,then freeze. then lose signal. Until three days ago, all was well.   Did the reboot,etc., but pro

We were having some spotty internet so we set up for a service call. The appointment was set between 12:00-4:00 pm on 7/11. We finally called about 4:45 wondering what happened. I had to take a half day off work just to be there. They said they would get in touch with the repairman and we would here

Physical Setup:ARRIS BGW210-70018Mb Bonded ADSL2+Loop Length 6100' (Per AT&T Tech)   Problem: Intermittent (4-5 times per day)Pings go from 35ms to over 4,000msSpeeds go from 18Mb to 1Mb or lessSteps to resolve (not in order):Adding AirTies to offload WIFI trafficReplacing Residential Gatew

All Solar will be starting shortly2018 Spring Solar Interference is predicted to run each day from March 1, 2018 to March 8, 2018 times for outages will range from about Noon CT to 4:00pm CT each day this will cause black screen and or loss of TV signal during this time Sun Outage Definition:Sun out

I have a 3801HGV with U-verse 18M and TV services and what I have noticed is that the 2wire gateway resets completely. I can see that the 'Time Since Last Boot' resets as this happens and all lights drop off the moden and then the red light flashes as it resyncs with the network. It is has DLS level

Issues:Disconnects from the internet frequently. When i do a "full diagnostic" it fails at the DSL part.Port Forwarding isn't working. I heard it was because of the 1.6.7 firmware update.  Light Blinks Red and Green. The internet (when it's up) is slower than usual.During Downtime, The "Line State",

The cell tower where I live has recently been upgraded to band 4. I believe it first was put online the 14th based on Cell Mapper. The only issue is that it seems to be only working for a few hours a day. I look in the Cell Mapper app to see what bands my phone is using. Last week, on Thursday morni

This problem has been bugging me for a while now. I get an interuption of service multiple times a day, it only lasts about 30 seconds but its annoying. It starts with the "wifi-setup" it starts blinking and then the service light turns off and then both come back solid 30 to 40 seconds later. I con

We currently have U-Verse phone and home internet service, and within the last two months, my connection has been pretty terrible - constant drops with the service anywhere from 10-30 minutes, definitely feeling like quite the inconvenience at this point. I've already called the AT&T support number,