Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Selected Relevance

Accepted Solution

connect fax to gateway

Since my fiber installation, my Brother printer/fax (MFC-L2717DW) isn't found on the network. The installer didn't leave the box (which apparently should have a special phone line) or any instructions. 1: Do I need the special line cord; 2. If so, how can I get one (and the instruction booklet); 3.

Questions

245

16

0

Accepted Solution

Junction box filled with debris install can’t happen

we recently had a home built and when the installation agent came by we found out the junction boxes had been filled with dirt and rocks. Agent was unable to run cables so my family is now without internet and my wife and I work from home. Who do I need to contact to get fixed ASAP.

Questions

40

2

0

Accepted Solution

AT&T Fiber installation question

Before AT&T fiber is installed must the home builder have conduit from the outside into the house in order to pull the fiber into the house? We are curious to see if AT&T will do this as we are not sure the builder has done this yet.

Questions

288

2

0

Accepted Solution

Technicians dug up yard and haven't returned

Technicians dug up yard to repair neighborhood Fiber/Cable and haven't returned. Who do I contact to resolve?

Questions

48

2

0

Accepted Solution

AT&T fiber for small condo building

[Is there some sort of contact I should address this to?] I'm the HOA president of a small (6 unit) condo building in Palo Alto, CA. We're doing major renovations, the walls are open and it would be a perfect opportunity to improve our connectivity. Obviously this building is too small for the AT

Questions

27

1

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

144

3

0

Accepted Solution

Att Fiber Optic Installation failure

Can anyone provide the number to reach someone at Att when you have a serious concern on the recent installation of cable recently installed at our home.

Questions

43

1

0

Accepted Solution

ATT Fiber Coverage 40023

Does anyone know if there is someone to call or speak with about ATT connecting the nodes on the map (attached)? We are currently AT&T Fiber 1000 customers, and moving to a new address.  When I spoke with ATT, they said the only coverage available is 25mbps.  Looking at the coverage m

Questions

48

6

Accepted Solution

Hazardous AT&T Residential Fiber Install

AT&T (or one of their subcontractors) just completed a fiber installation at a neighbor's house.  I got out of my car this afternoon and stepped on the in-ground AT&T communications panel that sits in the tree lawn between the sidewalk and the curb.  The panel was either installed

Questions

59

3

0

Accepted Solution

Adding an additional AT&T CL80107 Accessory Handset to AT&T CL84107 DECT 6.0

I have a AT&T CL84107 DECT 6.0 with one handset and I bought a new AT&T CL80107 Accessory Handset, and it says to register see manual. The registration keeps failing the manual says to put the handset on the telephone base cradle but there is no way to do that.

Questions

125

2

0

Accepted Solution

How to cancel my installation

My roommate got Internet service without telling me and it was installed the day after I made the installation appointment, is there a way to cancel mine through the website/app or do I have to call to cancel?

Questions

39

2

0

Accepted Solution

Secure Family App is NOT allowing me to set up the web and app activity on my sons Iphone 13 pro max

I got the app on Sunday 8/20/23 & set it up on two of my kids iphones. It was working great! Then, yesterday on my sons phone I noticed that it wasn't updating the web & app history. I tried restoring it and it gives a message on my sons phone that the "Profile Installation Failed"(I have up

Questions

108

3

0

Accepted Solution

BGW 320-505 and new ip phones

I have a BGW320-505 and with 3 business phone numbers with Att. Thinking of upgrading office phones from analog to ip phones.   Was wondering how do ip phones obtain voice service ?   It is as simple as the phones being connected by Ethernet to the gateway or does the modem need to be co

Questions

51

3

0

Official Solution

Elderly lady hard of hearing having tremendous trouble with ATT customer Service

I am trying to help an elderly lady who is hard of hearing get ATT Uverse at new location (a rental house I own). This hard of hearing Elderly lady was on phone with customer service ALL DAY yesterday trying to resolve this issue. Hero me stepped in, said "No worries, I will take care of this for

Questions

37

3

0

Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

180

10

Accepted Solution

Ip Address

How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap

Questions

274

2

0

Accepted Solution

Report Infrastructure issue, digital cable from ground exposed to hazards, not in protective conduit.

This was reported to Entergy of Louisiana who then reported it to AT&T infrastructure who then made repairs which made everything worse off than if they never did anything. The guide cable is not secure, the underground cable is not protected at ground level up the pole as code requires. The gua

Questions

153

4

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

46

1

0

Accepted Solution

Running Fiber optic cable install

I live in South Carolina in Rural Area  there is ATT fiber around other streets but not  on the street I live on there's about 20/30 Houses that would like to get internet service and we are all trying to figure out how can we get this to happen for all of us The name of the two streets a

Questions

46

2

0

Accepted Solution

Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

Questions

81

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.