We scheduled our installation several weeks before moving into our new home.  Day of we get a text saying the tech wouldn't make it and we need to call to reschedule.  We call in and they tell us they were over booked and the next available time is two weeks later!  This can't happen.  I work from h

I'm not a customer for U-verse right now, but AT&T was digging in my front yard to install a box for U-verse and in the process the technitians broke the water pipe 3 feet from the water meter between the meter and my house... 30 days later my water bill arrive in the amount of $1,170.00.. so I chec

Need to switch service to new phone

Why after several years is the link still broken for the McAfee download? In the past 3 months we have been hung up on after an agent states "I'm sending you to another escalated department to resolve the issue with your account" 7 times. Twice in the same day. All I ask is stop the scam please beca

AT&T installed new fiber service in my neighborhood, and during the process significantly damaged the main sanitary sewer line to my home as well as my lawn irrigation water lines resulting in house-wide backed up plumbing and back alley flooding.  I have attempted filing a property damage claim thr

My outdoor demarc box is falling off the house. The box has a broken tab at the top. It contains fiber for my internet connection (one finer comes out of the ground, the other into the house).

I signed up for the Gigapower package over a month ago, but after three technicians visits and more than 5 hours of conversations with them and AT&T customer Support, am still unable to get a fiber optic line installed from the street to my house. The first technician simply replaced my modem with t

I contacted AT&T about purchasing the fiber internet product on Wednesday, September 27. Both myself and the representative agreed that Saturday, September 30, would be the installation date. While waiting for the technician to arrive for installation, I received an email at 11:48 a.m. on Saturday m

We were given a 4 hour window. The window is up. Where is the tech? We hired our IT consultant to manage this, and now we are paying him to sit there and do nothing. What is going on? This is for a business Landline, which is not listed in the categories below.

What is the process of making an official consumer complaint for a 10+ year customer of AT&T? I have had NOTHING but the WORST service over the last two weeks regarding internet set-up. NO ONE absolutely no one has been of any help. I spent over 3 hours, over the span of three calls, to get a

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Slightly stumped for a more veteran individual. Current condition, move the router like 18' from a poorly placed location (next to ONT Box) in corner of the home. Works like a charm but some areas have signal loss. Plan to move another 80' for a centrally located position using CAT6. Ran the cabl

So today was the day I was supposed to get my fiber service, but apparently ATT didn't install a terminal on the pole next to my house! Dude shows up and asks where my current modem is, I show him he looks around and immediately "oh dude you don't have an attic, can't run fiber". I'm like what, just

i verified eligibility and have my port # from verizon to port to my att & t account

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

Hello AT&T Forum Community, I have been dealing with a major issue the past few months and would like to share my story. I have been a happy AT&T Uverse customer since 2012, having internet and TV at 3 different residences with no issues. My experience at my current residence has been a nightmare. I

AT&T was digging throughout my entire neighborhood. During the process a hole was drilled right through my sewer line. This caused water damage inside my home. I need help contacting someone to file a claim. Can someone please help me. I am calling the 1800-288-2020 number and I am not able get

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

I've got a new install for 5 rooms of U-verse TV, U450 programming and DVR plus upgrade from Max Pro to Max Turbo on my internet scheduled for late next week. I have a DirecTV system that's being replaced with this, so all 5 rooms have co-ax run for that and each room has at least two RJ45 jacks tie

I currently have Cox Communications (cable/coax) for internet where I have a splitter going to two modems with two networks--one for my work modem which my company is paying for the service and the other modem is for my residential use. Separate routers are connected to each modem providing connect