Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (899)

Relevance
ATT Fiber Nightmare

So today was the day I was supposed to get my fiber service, but apparently ATT didn't install a terminal on the pole next to my house! Dude shows up and asks where my current modem is, I show him he looks around and immediately "oh dude you don't have an attic, can't run fiber". I'm like what, just

Questions

 • AT&T Fiber Installation

1.3K

3

0

0

Major Fiber Issues

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

Questions

 • AT&T Fiber Installation

381

1

0

0

No one showing up to install

Saturday, I called At&t (this number 866.861.6075) to order new internet. After speaking to someone, I requested the soonest date and the man on the phone told me that it would be Tuesday at around 11 am. However, the day comes and no one showed up, so I was wondering what do I do now?

Questions

 • AT&T Fiber Installation

258

1

0

0

So frustrated with AT&T service

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

Questions

 • AT&T Fiber Installation

260

1

0

0

FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

 • AT&T Fiber Installation

81

3

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

 • AT&T Fiber Equipment

1.6K

0

0

0

HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

Questions

 • AT&T Fiber Installation

66

4

0

Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the syste

Questions

 • U-verse TV Equipment

323

2

0

0

Closed

High Speed internet service

200 yards from my home is a school that has AT&T fiber internet service. I would like to know if I can have that service extended to my home - I am prepared to pay the costs to do so. We live on a rural road with no other houses between me and the school. I am an existing customer with AT&T

Questions

 • AT&T Fiber Installation

83

3

0

Fiber Available Around my area?

Hello , I made a post a few days ago about fiber and got one of my many questions answered. But I found the AT&T Fiber map and I was wondering if AT&T fills in areas like this will fiber , The area is residential and no fiber has been laid at all so it completely open to work with. I know no

Questions

 • AT&T Fiber Installation

74

2

0

No call no show

No call no show. 2 hours on the phone with customer service and still no resolution.anyone have a solution?

Questions

 • AT&T Internet Installation

248

2

0

0

Internet Service for New Subdivision

Hello, I just bought a house that is in a new subdivision area, the existed neighborhood has AT&T as an ISP, I was wondering what should I do to request to extend the service to our area. 

Questions

 • AT&T Fiber Installation

67

2

0

New AT&T wireless phone

I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

Questions

 • AT&T Phone Installation

50

4

0

How to get my address validated and entered into the system so I can place an order in a multi-room Senior Care facility

My relative moved into Senior Care facility. Here room number is not in the AT&T system, so I can't order a landline for her.  Rooms around her are in the AT&T system, but needless to say I can't use those room numbers.   How can her room number be added as a valid address in this

Questions

 • AT&T Phone Installation

24

2

0

Scheduled to upgrade my current 100mb to 1000mb and had a question about installing Ethernet ports

So I am scheduled to have my gigabit upgrade installed this next week. Currently I run the standard 100mb plan but the wireless connections (and some direct ones) have gone down hill. So to combat this, I was hoping the installer could install drop ports at 3 locations in my house. Or if this was ev

Questions

 • AT&T Fiber Installation

882

1

0

0

Terrible Customer Support and Service

What is the process of making an official consumer complaint for a 10+ year customer of AT&T? I have had NOTHING but the WORST service over the last two weeks regarding internet set-up. NO ONE absolutely no one has been of any help. I spent over 3 hours, over the span of three calls, to get a

Questions

 • AT&T Internet Account

33

1

0

port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

Questions

 • Other Phones & Devices

50

1

0

adding splitter to a pace 5268AC gateway

I need more than the 4 existing ethernet ports that are on the Pace 5268AC. Any problems adding a splitter to one of the ports?  Will I need to change any of the Pace's settings?  Thanks in advance.

Questions

 • AT&T Internet Equipment

77

3

0

Digital Life Installation and Customer Experience- Worst Experience Ever Buyer Beware

Where do I start?  We have been Direct TV customers for years and decided to stop into our local AT&T to consolidate our wireless phones (from Verizon) and our home security (from ADT) so it would all be with one company.  We started through the process and almost had everything ready to go and real

Questions

 • Other

473

4

0

0

anyone victim of TERRIBLE Support and website services of AT&T

I have cell phone and internet with AT&T. Terrible website.. most of the links keep circling around and dont load. Its been 2 years, NEVER once I am able to install the Internet security suite. THey are ever ready to take payment, but terrible service,. Phone calls get disconnected, nobody cal

Questions

 • AT&T Internet Security

33

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.