Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.1K)

Relevance

Accepted Solution

Official Solution

New fiber installation scheduled. Should I request BGW 210 or 320?

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

Questions

591

8

0

Accepted Solution

Official Solution

Grounding/Bonding Fiber Optic Internet Line

I am hoping to learn if there is any electrically conductive material used in the construction of the fiber optic line that is run from the service panel at the street up to my house. I noticed that there is not a ground from the box that AT&T installed on my house down to any ground rod. I unde

Questions

421

2

0

Accepted Solution

Official Solution

Spare battery for Cingular Flex

I'd like to buy a spare battery for my Cingular Flex 4G but have been unable to locate one online. By any chance does the Flip IV use the same battery as those are plentiful online?   Thanks for any pointers anyone can provide.

Questions

236

5

Accepted Solution

Official Solution

Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

Questions

392

7

0

Accepted Solution

Official Solution

Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

Questions

451

3

0

Accepted Solution

Official Solution

Installing an ethernet wall jack

I'm moving into an older house that apparently has no ethernet wall jacks.  Does AT&T provide installation service and if so, what is the cost?  Does wireless require a wall jack? Thanks in advance.

Questions

4.1K

3

Accepted Solution

Official Solution

How do I get AT&T to bury the cable in my yard after installation?

Hello, My internet was installed 5 weeks ago and I was informed that AT&T would bury the cable that runs from the street to my house within 10 days. It is still above ground, unburied. I tried to contact via the chat and now see a new order on my account for the internet I already have. How

Questions

6.1K

7

Accepted Solution

Official Solution

AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

4K

33

Accepted Solution

Official Solution

Network Locked Sim Card Inserted

I am trying to switch to mint mobile from At&t, but the phone is telling me that the new sim card from mint mobile is locked and that I need some sort of network code to unlock it. I asked Mint what to do and they said that I have to contact either At&t or the manufacturer to get my phone un

Questions

45

1

0

Accepted Solution

Official Solution

Netgear router wont connect through the att gateway modem.

Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o

Questions

1.4K

15

0

Accepted Solution

Official Solution

Closed

Fiber Optic cable depth

I want to know how deep the fiber optic cable is buried in my yard. I had it marked by 811. I want to run an aerator across my lawn and the spikes may go up to 3" in the ground.

Questions

717

4

0

Accepted Solution

AT&T Fiber Installation - Folsom, CA

Hello - Hoping if anyone from AT&T will be able to provide any details on Fiber installation schedule for City of Folsom, CA (95630)? TIA

Questions

31

2

0

Accepted Solution

How Long Until I Will Be Able To Upgrade From Copper To Fiber?

So for a little bit more detail, a few months ago a company came through the neighborhood and was placing fiber optic cable down in our area. I was just wondering if there is a time frame of when the ATT database would be updated and allow us the upgrade to fiber. They are still putting fiber cable

Questions

33

1

0

Accepted Solution

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

175

5

0

Official Solution

AT&T IMAP settings vs Yahoo IMAP settings (and Secure Mail Key for Outlook)

Still troubleshooting a problem that recently started after an auto-update of Outlook for Mac (now version 16.73). Pacbell.net Inbox contents disappear at first server sync after one or more emails are deleted. Do another sync with "Send/Receive" and headers reappear with re-download of missing emai

Questions

134

5

0

Official Solution

AT&T Now not honoring $300 Reward Card Offered When I Ordered High Speed Fiber Internet

I don't know where to go for resolution. I ordered AT&T 300MB Fiber service on February 27, 2023. I have existing wireless service and DirectTV Stream through AT&T but have internet service with Spectrum. AT&T fiber was newly installed in neighborhood, and a door to door AT&T sales

Questions

1.2K

14

0

Accepted Solution

Incompatible app's on LG phone

Hello Everyone, I'm hoping someone on the board can help me with a problem I'm having with my LG Phoenix 4 phone and incompatible apps. I bought my first LG Phoenix 4 a few years ago and never had a problem with any apps I installed, they always installed and ran fine. Then, I had a pr

Questions

17

2

0

Accepted Solution

Can I still put two numbers on the new phone from the postpay phone update program

Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under

Questions

45

2

0

Accepted Solution

Ordered ATT fixed wireless internet, never received

I ordered ATT fixed wireless internet 10 days ago and was told I'd be contacted within 72 hours to schedule install. Was never contacted. Call 800 number to try and get it scheduled and no one has ever heard of fixed wireless internet and is totally clueless. I just need the equipment sent to my add

Questions

34

5

0

Accepted Solution

How to find my NAS on my AT&T fiber LAN network?

For the last decade before I switched to AT&T Fiber, I used a QNAP NAS box over ethernet that I could always find on the local network by opening a browser and going to the hostname: NAS1.local:8080. If I used an IP scanner app it would always be the IP address closest to the router by pingtime

Questions

75

16

0

Not finding what you're looking for?