Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (905)

Relevance

Accepted Solution

Official Solution

What started as an inquiry regarding install technician not wearing PPE has now been months of being ignored.

I had at&t fiber installed in April.  I followed up with customer service (on twitter) to ask why the install technician was not wearing PPE in the home, and did not ask if I preferred this.  The other individual from at&t that visited on install day to ask questions and help me get signed up online

Questions

 • AT&T Fiber Installation

160

1

0

Accepted Solution

Official Solution

Wiring new home under Construction

My house is currently under construction. It's still in the framing stages at the moment. I know I want to have AT&T Fiber installed (I've had it for the previous 2 years at other homes).  How can I ensure the house is wired properly so I can have the Fiber Converter installed in a specifi

Questions

 • AT&T Fiber Installation

186

4

0

Accepted Solution

Official Solution

Property Damage from fiber install

Recent fiber installation at my house left my yard destroyed and a drain pipe crushed. I called 1-800-924-9420 (buried wire) and was advised that since I am not a customer, it would be 30-60 days for a contact back and no confirmation or email provided. I then called 1-855-365-4976 and was given a f

Questions

 • AT&T Fiber Installation

612

3

0

Accepted Solution

Official Solution

How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

461

2

0

Accepted Solution

Official Solution

IP Passthrough settings

I am exploring IP Passthrough in order to use an RPi Pi-Hole and DNS resolver. Without instruction from ATT, I have a router set up with Static IP, mirroring the ATT Fiber Gateway settings: copied the WAN IP address and gateway; and I guessed the subnet mask to be 255.255.254.0; and tried 1.1.1.

Questions

 • AT&T Fiber Installation

1.6K

3

0

Accepted Solution

Official Solution

New Build House but with no internet providers available

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

Questions

 • AT&T Internet Installation

2K

2

0

Accepted Solution

Official Solution

Questions about Fiber Optics & Construction in My Yard

A couple of days ago, I had guys show up in my yard telling me they were doing a fiber optics installation in the neighborhood for AT&T and that we were supposed to get a paper telling us. We didn't get a paper. No big deal, though, because we already use AT&T and I like fast internet. I'm j

Questions

 • AT&T Fiber Installation

372

4

0

Accepted Solution

Official Solution

AT&T fiber install question

Hey everyone, So we are new to Fiber as a whole. I signed up today and was under the impression that someone would be coming to handle the install. But now it's telling me to be on the lookout for the self installation kit. My house is 7 years old and fiber is relatively new in the area. I'm uns

Questions

 • AT&T Fiber Installation

3K

17

0

Accepted Solution

Official Solution

Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

Questions

 • AT&T Cell Booster

2.5K

2

0

Accepted Solution

Official Solution

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

89

3

0

Accepted Solution

Official Solution

AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.6K

1

0

Accepted Solution

Official Solution

How Should I Extend My Network?

I currently have atnt Fiber 500 internet with the BGW320-500 router/modem. I have attached a Google mesh system to it and have 1 point downstairs and 1 point upstairs. I shut off the atnt modem and bridged(I think) the google wifi with a pass-through. I still get (double nat/strick nat) if anyone kn

Questions

 • AT&T Fiber Equipment

37

1

0

Accepted Solution

Official Solution

Coronavirus accomodation for fiber installation?

With four of us working from home and doing school from home during this self-isolation, installing AT&T fiber would be a huge help. However, I'm not willing to let an A&T technician into my house during this coronavirus pandemic.Is there any way to complete the install with me being the technician'

Questions

 • AT&T Fiber Installation

291

1

0

Accepted Solution

Official Solution

Wireless internet availability?

On the availability check, it shows no service in my area. I have been told numerous times landline is not available for my residence. There is a landline hookup that has been here is 1981. I have worked on computers for many years. I have a LTE wireless connection now with another company but it is

Questions

 • AT&T Internet Installation

58

1

0

Accepted Solution

Official Solution

U300 Cable service still available?

I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming

Questions

 • U-verse TV Equipment

198

2

0

Accepted Solution

Official Solution

What pinout for a new CAT6 to NID?

I am relocating my modem to a different part of my house and so taking advantage of the opportunity to run new CAT6 to the NID. The existing cable from the NID to the old modem location uses only two pairs - Green/White and Blue/White (see picture).  for my new CAT6 run, what pinout should I u

Questions

 • AT&T Internet Installation

410

3

0

Accepted Solution

Official Solution

New AT&T Internet Install - What is Needed?

I currently have Comcast cable internet service. I just signed up for AT&T 100 internet. I thought it was self service install but they scheduled a technician to come to my house. Not sure why it cannot be self service? AT&T does not mention what the technician needs to do? Do they need access to a

Questions

 • AT&T Internet Installation

400

2

0

Accepted Solution

Official Solution

Cel-fi go x cellular booster for internet only

Hello, I live in a very rural area and I was wanting to use 4g/5g for internet/data only. I installed a Cel-Fi GO X | Cell Phone Signal Booster | 1 Panel Antenna/Long Ranger Bundle Kit - All Accessories Included | Multi-Carrier Support with Carrier Switching | Up to 100 dB with a NETGEAR Night

Questions

 • Network Coverage

65

1

0

Accepted Solution

Official Solution

Fiber cable on the power pole fell off and is hanging to about 5 feet off the ground

I got my fiber installation less than a month ago. A couple of weeks I noticed that the cable that was originally bundled with the rest of the telecom cables on the power post was hanging down close the ground. When the tech did the installation he had to run this fiber cable from the post in the ne

Questions

 • AT&T Fiber Equipment

664

1

0

Accepted Solution

Official Solution

How to request high-speed Internet access expansion or learn about existing plans?

I live in rural Wisconsin (zip 53080) where AT&T's Internet offering is Internet Basic (768kbps).I'm curious about how to signal interest in having a high-speed offering, or know about existing plans.Thank you.

Questions

 • AT&T Internet Plans

136

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.