
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Closed
I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep? Are you kidding me? I
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.
Questions
•
AT&T Phone Installation
Accepted Solution
Official Solution
(Edited per community guidelines), Curious about using an older wired only (non-wifi) modem with AT&T DSL (Internet 18) service. Can they still work, be configured?
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I am trying to install the AT&T internet security suite powered by McAfee. The instructions say to uninstall any previous software on my computer first, and there is a link for it. (pre-install clean up). Well, I clicked on that link and the page never loads. It's just a blank page. My computer
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Before converting to fiber, I want to know step by step what the technician has to do to complete a fiber installation at my house. What's involved? Thanks, Russell
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I am scheduled to get AT&T 300 Mbps fiber tomorrow and I have several questions: 1. Does the fiber come all the way into the home? 2. I haven't gotten any info on anything that I have to do to prepare? 3. Does the "fiber" come all the way inside? 4.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below! Wireless Receiver Installation Need to troubleshoot? Check out our TV Help Article or Internet Help Article -ChrisZ, AT&T Community Specialist
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hello. I recently moved into a condo that is exclusively serviced by AT&T. Unfortunately, this building's max internet speed is 25-50 Mbps, yikes! With most people working from home, we've tried investigating how we can get better internet speeds. This is what we've found out: 1) we are only wir
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Hi Guys, It's probably been asked about before. I have an SMB firewall in home (a Zywall USG Flex 200) and would strongly prefer not to have to use the ATT router/wireless if at all possible. My firewall has an SFP+ and I can get whatever transceiver I need for the provider's connection. I'm plenty
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later. that part was ok. Inside the house, however, he told me the modem can only
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Closed
Our neighborhood is current only less than 100 feet from a fiber optic cable that runs through the city. I was wondering if a way to get an AT&T Technician to install fiber optics in our homes.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
AT&T is placing conduit and fiber in my neighborhood. What are the homeowner requirements to connect to this service? If AT&T buries a fiber service drop from the handhole to my house (where the current copper drop and electric meter are located), will AT&T place an ONT on the outside of
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed 2. Dug up grass and just layed pine straw . Gras
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I'm switching over to U-Verse internet soon and wanted to know what's involved in the installation process. My desktop PC (Windows 7) is used for business, so I'll want to keep work-related and financial information secure. I also have a couple of laptops for everyday use. Can U-Verse internet be in
Questions
•
AT&T Internet Features