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Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

Questions

 • AT&T Fiber Installation

477

3

0

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Fiber Installation in our neighborhood.

How long does it take to install the fiber network once they start digging and laying the cables?

Questions

 • AT&T Fiber Installation

323

4

0

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AT&T Fiber go straight into the home?

I am scheduled to get AT&T 300 Mbps fiber tomorrow and I have several questions: 1.  Does the fiber come all the way into the home?  2.  I haven't gotten any info on anything that I have to do to prepare?  3.  Does the "fiber" come all the way inside?  4. 

Questions

 • AT&T Fiber Installation

534

7

0

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When can I expect the AT&T fiber line to be buried?

My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.

Questions

 • AT&T Fiber Installation

237

2

0

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COI for Property Management Company

Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?

Questions

 • AT&T Fiber Ordering

62

3

0

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Damaged Boxes in Community

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

Questions

 • AT&T Internet Equipment

436

2

0

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Homeowner Requirements for AT&T Fiber

AT&T is placing conduit and fiber in my neighborhood. What are the homeowner requirements to connect to this service? If AT&T buries a fiber service drop from the handhole to my house (where the current copper drop and electric meter are located), will AT&T place an ONT on the outside of

Questions

 • AT&T Fiber Installation

680

5

0

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Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

 • U-verse TV Equipment

10.6K

2

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Can I connect my fiber directly to my own firewall w SFP/transceiver?

Hi Guys, It's probably been asked about before. I have an SMB firewall in home (a Zywall USG Flex 200) and would strongly prefer not to have to use the ATT router/wireless if at all possible. My firewall has an SFP+ and I can get whatever transceiver I need for the provider's connection. I'm plenty

Questions

 • AT&T Fiber Equipment

1.8K

11

0

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Closed

Request Fiber Optic Internet

Our neighborhood is current only less than 100 feet from a fiber optic cable that runs through the city. I was wondering if a way to get an AT&T Technician to install fiber optics in our homes.

Questions

 • AT&T Fiber Installation

56.1K

82

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AT&T Fiber Installation Process

Before converting to fiber, I want to know step by step what the technician has to do to complete a fiber installation at my house. What's involved? Thanks, Russell

Questions

 • AT&T Fiber Installation

126

1

0

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Condo: AT&T Internet/Fiber Contract

Hello. I recently moved into a condo that is exclusively serviced by AT&T. Unfortunately, this building's max internet speed is 25-50 Mbps, yikes! With most people working from home, we've tried investigating how we can get better internet speeds. This is what we've found out: 1) we are only wir

Questions

 • AT&T Fiber Installation

281

1

0

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What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

 • AT&T Fiber Equipment

244

23

0

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.6K

5

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Inside Fiber Optic Cable length from fiber jack to AT&T modem limitations?

I scheduled an installer to come out and hook up new AT&T fiber optic 1G internet. I do not have a previous fiber install, so he would have had to lay the outside wire on the grass, and have someone bury it later.  that part was ok. Inside the house, however, he told me the modem can only

Questions

 • AT&T Fiber Installation

5.2K

4

0

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Unburied internet wire on my property

I've been going back and forth calling and trying to message ATT to come and bury a line on my property, but, in keeping with their tradition of absolutely terrible customer service, they either can't find my house, or don't know who to transfer me too every time I call. So, how can I get them to

Questions

 • AT&T Internet Installation

110

1

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U-Verse Installation User Access

I'm switching over to U-Verse internet soon and wanted to know what's involved in the installation process. My desktop PC (Windows 7) is used for business, so I'll want to keep work-related and financial information secure. I also have a couple of laptops for everyday use. Can U-Verse internet be in

Questions

 • AT&T Internet Features

711

1

0

0

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BGW320-505 ATT Fiber Cascade Routing Configuration with /29 block on PFSense

I recently started having trouble with my internet getting intermittent latency and 10 - 20% packet loss. They sent a tech out who was super friendly.  They gave me a new router (BGW320-505).  This replaced the original router I've had for about 7 years the 5268AC.Previously I had to do s

Questions

 • AT&T Fiber Equipment

116

4

0

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At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

88

3

0

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Partial Fiber Install

I live in a medium sized community of 263 homes, most of which (189) are townhomes. AT&T was in the community and ran fiber to all the single family homes but excluded the townhomes and I've not been able to find out why. I'm on the board for the HOA and a lot of townhome owners are interested i

Questions

 • AT&T Fiber Ordering

100

2

0

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