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Do I have to replace ven 501 wap with vap2500?

I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500.  I setup the vip2500 and it works fine with my old ven501.  When my other vip2500 burned out 2 years ago and they replaced

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543

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

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934

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Physical relocation of underground cable from green junction box to new entry point into house

Current phone line from green junction box to house is over 38-years old and over the last 20-years has regularly demonstrated connectivity (slowness) issues and speed decline during wet weather. (My work is now regularly done via home-based telework, so consistent connectivity and speed are "musts"

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439

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Help with moving UVerse modem to new room in house. See pic.

I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t

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296

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Do green AT&T communication boxes in front of the house radiate wireless frequencies ?

Hello, In the front of a house near the drive way these are the AT&T communication boxes (3 of them). See the picture. Do these green AT&T communication boxes in front of the house radiate wireless frequencies ? What is the purpose of these boxes ? Are these supposed to provide some ki

Questions

1.1K

14

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Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

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5.3K

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Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

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6.5K

3

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

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1.3K

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AT&T Digital Home Phone support

Learn what you need to make sure you get the most out of your Digital Home Phone service!   Overview AT&T Digital Home Phone Digital Home Phone Voicemail Service Digital Home Phone Features, Portal, & Caller ID Overview   Setup & Installation Setup & Manage Digital

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6.6K

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ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

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394

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Upgrade from internet 300 to internet 1000. Need installation?

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

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4.1K

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Turning on 2.4Ghz for Smart Devices

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

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11.8K

14

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

437

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Closed

Please do not dig up my yard without my authorization

You are trespassing on my property and I will call the police and file a report! I noticed that AT&T spray painted my grass in orange and planning on digging up my yard to install cables; I do not have AT&T and I should not have to sacrifice my beautiful landscape for you to conduct business. Please

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86.3K

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when is att fiber coming to 33143

Two years ago ATT came to my home and told me they were putting in Fiber service in the neighborhood. Finally ATT cleaned up some trees in my backyard in July to give them access for ATT Fiber.   They put up a yellow rope across my back yard, presumably where the fiber will go.  Sinc

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87

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Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

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109

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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

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49

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Damage to my yard and drive way

How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed  2. Dug up grass and just layed pine straw . Gras

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134

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Utility Pole Equipment Relocation

An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.

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446

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Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

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106

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