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Change my phone number

How do I change my phone number on my phone

Questions

 • Account Features

66

2

0

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Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

 • AT&T Fiber Installation

3.8K

3

Accepted Solution

Official Solution

ASUS AC-5300 with BGW 210-700 Setup as Router

I need assistance walking through the proper way to set up my ASUS AC5300 router with the att gateway modem BGW 210-700. Been reading about cascading routers/ip passthrough but can't quite get one method to go about setting this up. Any help is appreciated.

Questions

 • AT&T Internet Equipment

355

3

0

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Official Solution

Green Boxes on the Street

Hello, I work for the City of Knoxville and a neighbor on N. Broadway keeps reaching out for the City to clean up some ugly green utility boxes left on the sidewalk. I reached out to the Public Service Department and they said that the boxes belong to AT&T. I have no idea who to contact about t

Questions

 • AT&T Phone Equipment

454

3

0

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Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • AT&T Fiber Installation

298

6

0

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Official Solution

unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

 • AT&T Internet Installation

724

1

0

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Does AT&T automatically get to use the PG&E easement on my property?

I am curious as to how AT&T and Comcast are allowed to use the PG&E power line easement across my back yard. Can someone offer some insight? Thanks in advance.

Questions

 • U-verse TV Account

550

4

0

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Official Solution

Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

Questions

 • AT&T Fiber Installation

3.8K

11

0

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Official Solution

Closed

Please do not dig up my yard without my authorization

You are trespassing on my property and I will call the police and file a report! I noticed that AT&T spray painted my grass in orange and planning on digging up my yard to install cables; I do not have AT&T and I should not have to sacrifice my beautiful landscape for you to conduct business. Please

Questions

 • AT&T Internet Account

74.2K

31

0

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Turning on 2.4Ghz for Smart Devices

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

Questions

 • AT&T Fiber Equipment

3.8K

14

0

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Official Solution

Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

Questions

 • AT&T Phone Equipment

98

1

0

Accepted Solution

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Pi update for LG V20

Hi, Is the Android 9 Pi update available for the LG V20? Please point me to a link with instructions. Thanks

Questions

 • Other Phones & Devices

39

4

0

Accepted Solution

Official Solution

Internet service near our neighborhood

There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

Questions

 • AT&T Internet Installation

216

6

0

Accepted Solution

Official Solution

Utility Pole Equipment Relocation

An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.

Questions

 • AT&T Phone Installation

409

11

0

Accepted Solution

Official Solution

Buried main line in the yard needs moved

I'm getting the run around right now regarding this. I called the buried cable division to have main lines looked at which are running on the property line where a fence is going to be installed.  They were great - said it is no big deal for the Repair department to install a new cable to be b

Questions

 • AT&T Fiber Installation

479

3

0

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Official Solution

Installation experiencing upgrading from 1Gig to 5Gig

I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it

Questions

 • AT&T Fiber Installation

77

4

0

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Official Solution

Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

 • U-verse TV Equipment

10.6K

2

0

0

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Official Solution

Moving My Digital Life to a new home - a complicated mess

In February 2014 I installed a My Digital Life system in a house and added a lot of components.  It required at least 7 visits but I got 2 thermostats, touch-screen door lock, a water detection system, 6 smart plugs, two indoor tilt/swivel and two outdoor cameras, plus a few other things, installed.

Questions

 • Other

7.6K

31

0

0

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Fiber Installation in our neighborhood.

How long does it take to install the fiber network once they start digging and laying the cables?

Questions

 • AT&T Fiber Installation

324

4

0

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Official Solution

When can I expect the AT&T fiber line to be buried?

My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.

Questions

 • AT&T Fiber Installation

238

2

0

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