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How can I get a COI sent to our property managers before an install?

Hi I need to get a COI sent to our property managers before an install. I've had no luck over other support lanes. Any help would be appreciated

Questions

148

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Does AT&T automatically get to use the PG&E easement on my property?

I am curious as to how AT&T and Comcast are allowed to use the PG&E power line easement across my back yard. Can someone offer some insight? Thanks in advance.

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854

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ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

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197

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AT&T Digital Home Phone support

Learn what you need to make sure you get the most out of your Digital Home Phone service!   Overview AT&T Digital Home Phone Digital Home Phone Voicemail Service Digital Home Phone Features, Portal, & Caller ID Overview   Setup & Installation Setup & Manage Digital

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6.6K

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How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

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1.2K

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Help with moving UVerse modem to new room in house. See pic.

I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t

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259

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ASUS AC-5300 with BGW 210-700 Setup as Router

I need assistance walking through the proper way to set up my ASUS AC5300 router with the att gateway modem BGW 210-700. Been reading about cascading routers/ip passthrough but can't quite get one method to go about setting this up. Any help is appreciated.

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478

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wireless internet self installation

I received an email that I have an appointment for Wednesday (1/6/21) for self installation of my wireless internet. It doesn't state explicitly if someone is going to be bringing it to me, or if I'm to receive a package.  If someone is bringing it to me, do I need to be home for the entire du

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854

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Green Boxes on the Street

Hello, I work for the City of Knoxville and a neighbor on N. Broadway keeps reaching out for the City to clean up some ugly green utility boxes left on the sidewalk. I reached out to the Public Service Department and they said that the boxes belong to AT&T. I have no idea who to contact about t

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594

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Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

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5.4K

3

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Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

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4.7K

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Please do not dig up my yard without my authorization

You are trespassing on my property and I will call the police and file a report! I noticed that AT&T spray painted my grass in orange and planning on digging up my yard to install cables; I do not have AT&T and I should not have to sacrifice my beautiful landscape for you to conduct business. Please

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81.7K

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

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869

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Upgrade from internet 300 to internet 1000. Need installation?

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

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3.5K

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Turning on 2.4Ghz for Smart Devices

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

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9.5K

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Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

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Need a dedicated business account representative!

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

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164

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Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

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100

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Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

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10.7K

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Utility Pole Equipment Relocation

An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.

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427

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