Saturday, I called At&t (this number 866.861.6075) to order new internet. After speaking to someone, I requested the soonest date and the man on the phone told me that it would be Tuesday at around 11 am. However, the day comes and no one showed up, so I was wondering what do I do now?

I could dump a wall of text detailing dates and names of ATT personnel I’ve dealt with over the past month. It would accomplish nothing but elevating your blood pressure. Almost everyone I have dealt with has been kind and professional. And I’ve treated almost everyone with the utmost respect. This

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

I contacted AT&T about purchasing the fiber internet product on Wednesday, September 27. Both myself and the representative agreed that Saturday, September 30, would be the installation date. While waiting for the technician to arrive for installation, I received an email at 11:48 a.m. on Saturday m

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

I have been supplied with the most unprofessional experience during my installation and set up issues. I have been continually promised resolve and turned around and given no assistance but to wait on a ticket to be resolved. I have been hung up on and cursed by an account rep over the phone for ask

I ordered ATT Fiber 1000 installation June 2nd. Yesterday a technician came out to my single-family house and did the inside portion but said a bucket truck would have to come out today to finish the installation.  The bucket truck was here for awhile, with the tech not talking to my wife at a

There is a 7.5ft utility easement in my back yard. I am having a pool built, so the guys came out and flagged all the utility lines in the easement. The pool will be going right up to the 7.5ft easement. AT&T has placed a fiber optic cable at 8ft, which is .5ft over the easement and will cause a

After paying for deposit order how soon can I get installation

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Hello, My fiber 100 mbps is going to be setup soon, and I opted to use my own modem/router. However, I don't know what to buy that will ensure an easy install with fiber (this is my first time). Does any one have some simple instructions and specs for a modem/router necessary to handle fiber?

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

I'm HOA President for our community and the 13 homes are all eager to sign up for service, as AT&T just announced availability in the community next to us. The fiber runs all around our community, but AT&T didn't run it down our street because it's a private road.  Is there anyway to r

I scheduled an appointment for fiber hook up today for my condo in an MDU and when the installer came he told me that fiber had been laid to the building but the units had not been hooked up yet. They installed fiber to the building about 4 years ago and I've been waiting to switch over since then.

Fiber optic is in my neighborhood, but not to 5-6 houses. How do I get it to my house and the other homes? We are so close the boxes. Thank you.

we switched to ATT fiber internet on 5/28/22. On the day it was installed the service technician said the utilities would be marked and someone would be in contact within a couple days and it would be buried within a week.  No one ever reached out, so a week after the installation I called to

Fiber lines are being installed throughout our whole neighborhood. There were holes dug in yards without consent, then repaired poorly. Additionally spray paint to mark lines were left on sidewalks and driveways. How do we get support for someone to come out and repair yards and clean driveways/s

I applied online but the submission never went through and it took money from my bank

Can I have my fiber optic cable attached to the top of my house I will build a Raceway in side straight to the basement where he can reconnect

In October of this year a contractor working for AT&T fiber damaged several pipes and sprinkler heads at homeowner sites, some of which they repaired during the process but at least three sprinkler heads destroyed during the trenching have not yet been repaired. They were reported on October 26,