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ATT Fiber junction pole was left open with fiber cable on the ground

Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

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383

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Can the box be moved?

The white box that has the att logo ( not sure if it’s called the modem) where the internet actually comes from)…can it be moved to a different place in our home? It’s stuck to a wall that is inconvenient.

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66

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Outside Facility Issue?

I recently bought a house and was excited to get AT&T Fiber installed so I could host tailgates and move nights soon after moving in. The sales team was very helpful and got my account set up and installation scheduled in no time. However, the day before the installation, I got a call saying the

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68

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AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

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38

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Device Access Code does not work [SOLVED, VPN on]

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

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51

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Unprofessional tech

At&t technicians came and cut out fiber optics line and they left without any notification. The  work is very unprofessional and horrible. This is not the way you would want your employees to represent your company. Wires all over the place, lack of communication and very poor quality of

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47

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How can I install SIM card if Iost a phone and got a new one but they say I need to gett

How can I install SIM card if Iost a phone and got a new one but they say I need to get verification code and how can I get that code if the phone lost

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12

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Official Solution

converting AT&T DSL to fiber - can we keep our email addresses and mailboxes with content going back for MANY YEARS?

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

Questions

114

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Accepted Solution

Need new underground lines at home

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

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49

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Create ticket to remove AT&T overhead drop wires (POTS and fiber)

Hi, I have two AT&T drop wires/lines running from utility poles to my house. One is an old POTS line that hasn't been used in 15+ years. The other is a fiber line, which I'm currently on hold with AT&T to cancel. I'd like to have both removed. Is there an option to create this type of ser

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222

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ATT already installed in my yard.

Hello, I live at [EDITED] Mountain Road in Farmington, Mo 63640. The previous address before building our new house was [EDITED] Hwy D, Farmington, Mo, 63640.  That was 7 years ago.   About 5 or 6 years ago, I came home from work and found 2 guys digging up my front yard.  I asked

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62

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Cable installer installed cable directly over my garage and yard.

The ATT cable installer Installed the cable for my neighbor right over the my garage and yard. Right over where I was going to install a hot tub next year . How do we get them to move it.  I have been in automated voice (Edited per community guidelines) all morning.

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88

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Ordered Replacement Equipment - Order Disappeared

I ordered replacement equipment and upgraded my service because my Gateway is completely broken and it messed up my DVR.  I ordered new equipment over chat, got a confirm # and saved the chat to show I ordered it and was promised it by Friday.  However, no one can seem to see this order in the syste

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326

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Waiting for a Tech All Day - No Show

We were given a 4 hour window. The window is up. Where is the tech? We hired our IT consultant to manage this, and now we are paying him to sit there and do nothing. What is going on? This is for a business Landline, which is not listed in the categories below.

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57

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Switch from DSL to traditional landline

My parents in Lake Jackson, TX, currently have DSL with AT&T for phone and Internet but they hate it (it goes out whenever there's a power glitch, which happens frequently as they live in hurricane country) and they recently installed a medical alert system that only works effectively with a tra

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73

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New AT&T wireless phone

I bought a new At&t wireless phone and plugged it into the phone jack. It doesn't work and I'm wondering if I have to buy a dsl connector in order for the phone to work.

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58

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How to get my address validated and entered into the system so I can place an order in a multi-room Senior Care facility

My relative moved into Senior Care facility. Here room number is not in the AT&T system, so I can't order a landline for her.  Rooms around her are in the AT&T system, but needless to say I can't use those room numbers.   How can her room number be added as a valid address in this

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26

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Closed

CellBooster 4G

I hooked up my new CellBooster but when I plug it in all the lights initially light up yellow but then all but the power light go out. The power light starts constantly flashing white. I have tried multiple power sources (known to be good) but continue to have the same problem.

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81

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Wi-Fi hotspots

@yahoo.com Wondering if I could possibly have a Wi-Fi hotspot in my 2017 Honda civic if someone could call me at (Edited as per community guidelines) or email at [email scrubbed]

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25

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Final leg of fiber installation

I scheduled an appointment for fiber hook up today for my condo in an MDU and when the installer came he told me that fiber had been laid to the building but the units had not been hooked up yet. They installed fiber to the building about 4 years ago and I've been waiting to switch over since then.

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