Attempting to unlock my iPad Air 2, which I purchased from an AT&T Wireless store. This device has been on my AT&T Wireless account for 27 months. I even received a notification from AT&T acknowledging the device was eligible to be unlocked. When I input the IMEI ID on the unlock website, I receive

Hi, I'm from Argentine in last October I was travelled to NYC, and bought a pre paid chip. on december 8 AT&T blocked my IMEI number, Im bought on Apple Store unlocked. I need help becouse i can't call from Argentina to800.331.0500 or 611 for resolving this issue. can you callme or maybe contact

Heyo! I am another one of those happy people who are trying to Unlock Device to be able to use it with another carrier (there’s nothing AT&T did wrong - I’m simply moving for about a year to a place where AT&T does not exist at all), only to be greeted by a “Looks like the IMEI number you entered do

I brought four phones over from Verizon. Three of them worked flawlessly, but my fourth is having issues. My LG V30 IMEI is not showing in their system. Calls and 3g work, but it refuses to let me connect 4g. I went into the store and called in, but no one can help. I was told its an invalid IMEI an

The original phone associated with my phone number (that I purchased from AT&T) broke some time back. I bought a new phone on Amazon, which happened to be locked to AT&T as well. I used this phone for several months in the US with no problems at all. However, now I am study abroad in Spain and wante

I'm trying to unlock my ATT Unite Hotspot AC770S paid retail price, but ATT unlock website doesn't recognize the IMEI number! Chat with ATT Customer Service and I'm informed that those ATT Unite units can not be unlocked. Can anyone verify this info as few people here were able to unlock them legiti

My fiancé and I recieved Gear S watches a couple of days ago at the Samsung Developer Conference. We love them, but we quickly discovered that they're locked to AT&T, which we don't use (and never have). We already purchased a smart watch plan with our regular carrier, which we hope to be able to us

So, I am trying to unlock an AT&T iPhone that I purchased off of eBay, but it keeps saying "Looks like the IMEI number you entered doesn’t match an AT&T device." even though I'm sure it is an AT&T device because I can't use it with any other carrier. I don't think it is blacklisted or have any issue

To say I’m angry at AT&T is an understatement. After 20 years, I left AT&T for Sprint last September, service was awful, I paid my device off in full and came back to att June 2019. Had NO problems with my phone or service and then September 15, at 4pm, no network. Said I was blocked. 

I recently tried to complete the forum to submit an unlock request. However, there is an error when I input my IMEI from my phone: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI. Is it p

In an earlier posting to this forum I posed a question about data plans for Sierra Wireless GX450 modems.  I own one.Some very knowledgeable folks responded that all of AT&T's current plans for these devices can be found here (and only here):https://buyasession.att.com/sbd/Common/ShopRatePlans.actio

Hi,I was wondering if anyone here could help me with unlocking a device; I've been running back and forth between the AT&T store, where I was told they can't provide any help on unlocking, and the hotline, where I was told I should go to a store. I have a Samsung Galaxy Alpha that is AT&T branded (l

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

Hello, I've tried calling customer support 4 times and went into 2 different stores, hopefully someone here can help. I'm trying to unlock my Galaxy S7 and it keeps putting out the "not an AT&T device" error. I've had the phone for 8 months and it is completely paid off.  I've only used it with AT&T

I am trying to unlock my wifes phone which is a Galaxy 6 edge + which we purchased through AT&T at the store.  The phone is paid off and I do not owe a balance on our bill.  I have tried 4 times now to unlock this device and I keep getting the message that the device IMEI is not on the AT&T network.

So I'm looking to buy a used Iphone and I'm concerned about the phone being blocked after I activate it. I know how to check the IMEI number but have heard people have had their phones deactivated months after buying it due to some issues with the original account owner. is this the case and can any

Store manager said he would swipe my phone clean and would not be more than a brick, paperweight. Then he said he "forgot" and said "my bad I'm sorry", he said he "made a mistake" and he "forgot cuz he got busy with other customers". As a result my identity has been stolen, I lost my job and I've be

Trying to unlock my iPad mini, but IMEI doesn't work. The unlock device portal says the IMEI doesn't match an AT&T iPad. That's completely wrong.  There's no outstanding payments for equipment. My account is in good standing. iPhone 6s unlock request (bought at the same time from the same place) wen

Hello! I was trying to find out why when I try to unlock my devices it says that my IMEI is not from ATT. This is impossible since I purchased my phone from ATT. Please help me out.  Thanks,Z

I just got a replacement phone through ATT insurance last month and when I enter the imei at att.com/deviceunlock it says imei not recognized.Do I need to have the phone for more than 60 days or just an active ATT account and service?Also my contract is already completed.