
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hi. I hope someone can help me out with this. I have an HTC Inspire. I accidentally tweaked my sound set and was unsatisfied. Unfortunately, I altered the order of the sound set, particularly the notification part. I really want to bring my sound set back! I know that Zeta, Gamma, Epsilon and Alpha
Questions
•
Android
Accepted Solution
Official Solution
According to HTC's website, the Android 4.4 updated was released back in February. I'm still seeing 4.3 on my device, and tapping on "Check for updates" shows No New Updates Found. Is it possible to update through another method or is this the only way?
Questions
•
Android
Accepted Solution
Official Solution
I am using the native email app installed on this phone. Running Android 5.0.2 and HTC Sense version 6.0. Emails are downloading fine. I can open and read them. Yesterday, I tried to reply to an email. When I clicked on the body of the email to enter my reply I got the error message: "Unfortunately
Questions
•
Android
Accepted Solution
Official Solution
Closed
If you're not an AT&T customer you will not get updates since you are not connected to the AT&T network. AT&T is checking the IMEI of the phone through the cell network before telling the device to update. Here is a list of phone OEM's and if there is a work around... (For those in the USA, if you
Questions
•
Android
Accepted Solution
Official Solution
I received an AT&T variant of the One M9 directly from HTC. Since it has the AT&T logo on the back and lists AT&T as the carrier in the "About Phone" section of settings menu, I assume that to mean it's "locked". I noticed that HTC One M8 and M9 unlocked devices will receive Android 6.0 before th
Questions
•
Android
Accepted Solution
Official Solution
Closed
I was wondering that if I were to purchase a AT&T HTC One M8 with out a plan or contract, could I use my Cricket Wireless sim card for the phone since Cricket Wireless is now merged with AT&T? Would I keep paying the same bill for Cricket or will there be a new bill?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I am wanting to purchase the HTC one M8 for windows phone and have found that the unlocked verizon ones are cheaper than the att ones. If i get an unlocked verizon one will it work for att like lte and everything?? Here are the band specs:2G/2.5G - GSM/GPRS/EDGE:850/900/1800/1900 MHz3G - WCDMA:850/9
Questions
•
Other Phones & Devices
I bought an Htc One X from AT&T, but I don't live in USA. I've been waiting for the update to Android Jelly Bean and it doesn't appear yet, can somebody help me?
Questions
•
Android
Anyone with an m8 receive the lollipop update? I have not received anything, been using HTC guide app to try and help me find out if the updates come to my phone. Please help. Thanks.
Questions
•
Android
I switched from an iPhone 5 to an HTC One M8 yesterday... Everything is working great. However, I cannot get the mobile hotspot to turn on/activate. When I try to turn it on it switches off and a text box pops up telling me I have to call 611 or activate it in my account. I have the mobile share
Questions
•
Data & Messaging Features, Internet Tethering
Help! Suddenly my phone will not receive group messages or pictures. I can still send and everything else woks. All settings are correct. Is this something from an update? What setting can I change or uninstall to make this work again? Not getting group mms messages costs me work. Help! Thanks in ad
Questions
•
Android
I'm trying to find a voicemail I save so I email to myself. But I can't seem to find where it stored.
Questions
•
Android
Hello, I'm experiencing difficulties unlocking my HTC, which I bought off-contract. I tried using https://www.att.com/deviceunlock/?#/unlockrequest, but the service is unable to process my request. Error I have recieved: Error: We found no record of the IMEI Number you entered. Check your device's
Questions
•
Account Features
I have been using HTC for long time. Currently I have HTC M9 and I wanted to claim insurance due to damage.However, I was surprised to see the options for replacement. Asurion (ATT's insurance provider) says ATT does not support HTC anymore 😞They gave me option of LG G6 or LG V20 or Samsung S7. I a
Questions
•
Other Phones & Devices
Recently replaced my Lumia 920 with the One M8. Digging the new phone for the most part. I have one gripe with it though, I can't seem to find any way to play music on my phone to other devices on my network. Is this a Nokia WP only feature?
Questions
•
Other Phones & Devices
I've got as a gift PDA Cingular 8525. It's locked, but AT&T unlock page says "Looks like this IMEI not belongs to ATT device". No any chance to unlock?
Questions
•
Other Phones & Devices
I'm stuck. In order to upgrade from 5.0 to 6.0, my phone should have firmware version 3.38.502.31. My phone still has firmware version 1.32.502.31. I've checked for updates to bring it up to the current version, and there aren't any available to download. What are my options? It seems strange that A
Questions
•
Android
Here's a new webpage provided by HTC to give owners an idea of all that's involved in keeping devices up to date. It provides information for which stage of the process they're in for HTC One devices. http://www.htc.com/us/go/htc-software-updates/ Here's a direct link to the diagram showing the pr
Questions
•
Android
I'm a bit upset that AT&T is falling far behind with their OTA updates. With AT&T being such an expensive carrier, I should be expecting much more from them... I understand that AT&T pulled back 4.4.3 because some people had battery issues. But it's been 2 months since that pull back and we haven't
Questions
•
Android
I recently read that all htc one m8s from verizon come unlocked. I was thinking of purchasing one and using it through AT&Ts network, i was wondering, will i have any problems with calling or texting? I know that my data will be restricted to only being on 3G, but calling and texting is my main ques
Questions
•
Android