Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.5K)

Relevance

Accepted Solution

Official Solution

can text messaging history follow to a new cell phone

Just changed from an old Android to an iPhone 13 Pro Max.  Is there a way to bring forward to the new device the text messaging history seen on the Android? 

Questions

133

2

0

Accepted Solution

Official Solution

HBO Max Sign In Error

Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homep

Questions

885

8

0

Accepted Solution

Official Solution

I e dropped my flip phone and the screen flashes white then stops responding

I dropped my Tabasco flip phone (bought through metro by t mobile) earlier today and the putter and inner screens when white, and after shutting it down and turning it back on again it seemed to function fine for a few hours. However, now it will flash white when I try to move the cursor on the pho

Questions

40

4

0

Accepted Solution

Official Solution

BGW320 Wi-Fi does not work after thunderstorms.

Our power went out in the middle of a thunderstorm and when it came back on Wi-Fi did not work. Rebooted the box and it is still not working. How do I fix this?

Questions

182

2

0

Accepted Solution

Official Solution

Change Autopay to a Saved Credit Card?

I currently have autopay to a checking account. I added a credit card into my information, but it isn't saving the changes when I ask it to charge the credit card for autopay in the future. Help!

Questions

326

6

0

Accepted Solution

Official Solution

can we CAST a streaming movie or TV program from U-verse on my phone to a big television screen?

I can CAST YouTube videos.  I can CAST HBO/MAX movies from my Apple iPhone to the living room Samsung TV screen. Last night I went into the U-verse app / TV Guide to watch a movie for the first time, and my telephone screen was just too small to  fully enjoy PATTON. I couldn't find th

Questions

546

5

0

Accepted Solution

Official Solution

Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

Questions

137

3

0

Accepted Solution

Official Solution

How to turn off 2-step verification when traveling

I'd like to turn off 2-step verification when I travel abroad. If my phone is lost or stolen I will not be able to access my online account to lock my phone account since I won't have my phone to receive the verification code.  How do I turn it off?

Questions

352

6

0

Accepted Solution

Official Solution

Accelerated installment payments

How would I go about making extra installment payments on my Next Smartphone?   [Subject edited for better exposure]

Questions

1.8K

1

0

0

Accepted Solution

Official Solution

Cannot ungroup messages Cingular Flip IV

I changed the messages settings to turn off group messages, but they still appear as grouped. I would like to see the messages as separate, in chronological order.  How to fix, please?

Questions

71

3

0

Accepted Solution

Official Solution

Turn off email-to-text feature

How do I turn off the email-to-text feature on my wireless account? I'm getting 1410-10 texts (from 9-digit phone numbers) constantly.

Questions

2.5K

4

0

Accepted Solution

Official Solution

Exit from family plan prepayment and keep my phone number

Tell me, please, how to exit the prepaid family plan and keep the phone number? I am not the account owner. After leaving I want to change operator. please tell me how to do this step by step? Thank you

Questions

257

7

0

Accepted Solution

Official Solution

Why when dialing out from my home phone it comes up as private number?

Why when dialing out from my home phone it comes up as private number?

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Add an external HD to NOKIA Model Number BGW320-505 gateway

I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?

Questions

821

2

0

Accepted Solution

Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

3.4K

6

0

Accepted Solution

Official Solution

Unlock iPhone 12 Pro max

I bought an iPhone in Mexico, the equipment I want to unlock it to use it in Canada, which is where I am living and AT&T says that it does not recognize it to call me at the number 800.331.0500. But it's very complicated because the Spanish tape recorder asks me for a phone number or account, an

Questions

243

4

0

Accepted Solution

Official Solution

Will ATT Technician Run Fiber Optic Cable Through My Attic

I am currently remodeling the house and has planned to use a closet somewhere in the middle of the house (not adjacent to any external wall) as my network closet. I noticed that the house already has an ATT NID box near the electric meter outside of the house. My question is where will ATT te

Questions

4.9K

11

0

Accepted Solution

Official Solution

Closed

I have unlimited data - Can I use a hotspot?

I know this has probably been asked already but, if I have unlimited iPhone data plan if I use mobile hotspot will at&t change it?

Questions

19.6K

27

0

Accepted Solution

Official Solution

Combine 2 Wi-Fi Bands

I have 2 Wi-Fi Bands (2.4G and 5G). How can I combine them to get better coverage?  This was recommended by AT&T tech who provided me with a link some time ago.  However, the landing page does not address combining Wi-Fi Bands; search has been futile.  TIA.

Questions

781

3

0

Accepted Solution

Official Solution

How to set a blank password for guest network

Many of us working from home, so I am a developer and I need to connect an IoT device to my network and I need to test connecting it to a network with no password. Please don't lecture me about security, I have been working in software for 20+ years. I only need a small window of time to perform thi

Questions

394

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.