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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

113

7

0

Accepted Solution

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Remove Favorites List

I already have 1 favorites list but another shows up with 0 channels. I never put that in and do not want two favorites lists showing. Please let me know what the steps are to remove the one with 0 channels completely.

Questions

 • Watching U-verse TV

3.1K

5

0

0

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Why is my profile 3HD 1SD and how do I upgrade it?

I am only able to record/watch 3HD shows, and my 4th has to be in SD. How do I change my account profile so I can record 4HD shows at once? I have u450 with HD and i believe Max plus internet. I don't see what I shouldn't have the highest HD recording capabilities when I have the highest cable offer

Questions

 • Watching U-verse TV

2.1K

8

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0

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S6 Edge No AT&T SIM but Need Marshmallow Update

My S6 Edge G925A won't update to Marshmallow. I don't know if it's because I live in Dominica and don't have an AT&T SIM card. But I need help and fast

Questions

 • Android

644

3

0

0

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*Gifting Apps*

if the person I am gifting an app to doesnt have itunes on their computer can they still download the app?! I havent ever sent a gift through itunes and was wanting to but I know the person i want to send it to doesnt have itunes on their pc. I am curious if they will still be able to download and i

Questions

 • Apple

1.4K

4

0

0

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Iphone trade in

How much in store credit would be given for an iPhone 5 16gb in very good condition for a trade in towards an iPhone 6 plus 64gb?

Questions

 • Phone & Device Upgrades

2.2K

1

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How do I keep others from using my email address?

I have 2 persons using my email address and data. How do I get them removed?

Questions

 • AT&T Internet Account

51

1

0

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Traveling to Japan - How To Avoid Roaming Charges

okay in 2weeks i'm going to japan with my mother. my grandmother is the one who pays the phone bill for the family although i do send money that covers my part. i want to use my iphone for the camera to take pictures in japan and occasionally use Wifi only . i already plan to turn off data and all t

Questions

 • Wireless Account

4.1K

9

0

0

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New AT&T Fiber Install/Billing Questions

Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man

Questions

 • AT&T Fiber Installation

106

2

0

Accepted Solution

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Beware of Order Cancellation

I was miffed to learn that per Customer Care Manger Mr. Duran in Colorodo, customer is unable to cancel pending order.  From a customer perspective Mr. Duran's asserted inability to cancel order that AT&T is unable to process per agreed to processing and shipping terms is incomprehensible, unethical

Questions

 • Wireless Account

5.1K

7

0

0

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Text messeges

Is there anyway AT&T can pull up older texts? Even if they are deleted off the iPhone?

Questions

 • Apple

1.7K

2

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0

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passing down devices among users on the same account

Spouse and son both use iphones under my account. Spouse = 6s Son = 13 I wish to buy a new iphone 14 for Son and pass his 13 to Spouse. Sim cards between 6s and 13 are the hurdle afaik. What is the most efficient way of doing this? (I'll be paying in full for the new iphone 14 - so i don

Questions

 • Wireless Account

126

10

0

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Motorola Atrix Master Reset

Giving my old motorola atrix to my sister haven't used in months have new phone forgot the lock pin, how do i unlock to gift to my sister

Questions

 • Device Features

601

1

0

0

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SBCGLOBAL email missing with no access

I have had SBCGLOBAL.NET as an email for over 20 years. I know they were bought out and are now owned by Yahoo/ATT, but why is it that they took our access to our email away?? I have my log in and my password, I know them to be correct. Can anyone please help me access my email again so I can put i

Questions

 • AT&T Mail Login & Security

293

3

0

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I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

550

2

0

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Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

 • AT&T Internet Equipment

183

1

0

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PBS is not listed in my available On Demand TV networks. Why not?

PBS is not listed in my available On Demand (under Free Shows) TV networks.  Neither is the Discovery Channel.  Why not?   ABC, NBC, and several others are there, but not PBS. Not Discovery.  Comcast had them available as free on Demand options.  I know one can record a show, but if you don't know i

Questions

 • Watching U-verse TV

11.8K

10

0

0

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Pantech Breeze III PC Suite.

I recently had to reboot my computer with WINDOWS XP PRO and lost everything including my PC SUITE for Pantech Breeze III. I need this to transfer pictures from my phone to computer via cable. PANTECH website offers a DL process for PC Suite but the DL never starts and the "go to" page is an error.

Questions

 • Other Phones & Devices

4.4K

2

0

0

Accepted Solution

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Setting up @bellsouth.net email in Outlook 2021

Need some guidance on initial set up of an @bellsouth.net email account in Outlook 2021. Is this POP or IMAP?  Seem to be getting hung up with User ID and Email Key.  Seems to be completely different than an @gmail account that took me less than 5 minutes to set up. Can you publish a star

Questions

 • AT&T Mail Setup

72

1

0

Accepted Solution

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Voice-mail disappeared

I called in today to troubleshoot because my phone internet wasn't working, phone on 5G but only got 2 signal bars and I can't send pictures via text. Still didn't get a answer but after powering off a few times as directed by the rep my voice-mail is gone!!! We people call it say I have never setup

Questions

 • Data & Messaging Features, Internet Tethering

25

1

0

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