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New update-not happy!!!

I just want to search for movies (all of them, not trending), or Sports. HOW do I get the new update to work like the old one?

Questions

490

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I have been billed incorrectly for 2 years

And not a single ATT customer service person can help or has the patience to help

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176

2

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Horrible Customer Service

I switched from verizon to att six months ago, and since then our account has never been stable. We received late charges when auto payment was randomly shut off. Our account was erased accidentally. We finally thought we had everything stable, but we cannot see our bill. My wife and I have spent nu

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288

3

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How do I get incompetent "customer service" representatives fired? LIKE IF YOU AGREE!

Maybe if AT&T fires enough of them, they'll eventually be forced to actually hire some competent ones and train them. Seriously it seems like AT&T's goal is to just accomplish nothing and hope you'll give up watching tv because you don't feel like spending your entire day on the phone with india/the

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999

2

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AT&T has the absolute WORST customer service I’ve ever experienced with ANY product/service

I allowed by self to be “baited” by AT&T’s up-sale tactics. I changed my wireless from Verizon with whom I’ve been a very happy customer for many years. The promise of an integrated bill of my television, internet, and wireless service seemed appealing when my home services were started on my newly

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257

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Very disapointed with AT&T and will be leaving after 12+ LOYAL years with them

I have been a loyal customer with AT&T for over 12 years.  I was with Cinglular and was brought to AT&T during the buy out.  Recently I had issues with dropped call, failed calls, unable to connect to data.  I have trouble shot with ATT for 3 months now.  I have done restores, resets, sim card chang

Questions

312

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Why doesn't AT&T want me anymore?

I have been a loyal AT&T customer for over 35 years through landlines, mobile phones, TV, private business and even AT&T physical equipment. Now it seems they don't want me as a customer.Recently, I put my account on suspend because I was out of town for over a month. My bill before approx. $182. I

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377

4

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Worst Customer Service Experience Of My Life...TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

420

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How can I get Uverse service to respond?

I have been a uverse customer for years and our internet has never worked properly.  We have techs here at least monthly and no one can fix the problem.  Recently, after 3 cancelled appointments, a tech came Monday but was unable to complete reconnection.  Josh, the Key West supervisor was supposed

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282

3

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AT&T Horrible Service throughout Colorado (Boulder, Longmont, Front-Range, Denver Area)!

Why does AT&T refuse to improve its wireless service coverage in Boulder Colorado and throughout the Front Range?!? This is a decade long problem that has only gotten worse, despite technology and our phones getting better. It is nearly impossible to use my phone on ATT for anything data related...

Questions

3.8K

16

REFUSE to do business with ATT ever....join me!

Hi Guys,     ATT service (both Uverse, Internet and wireless) has been horrible for me. I have a long story which goes with false promises/promotions made to me, no service for 2+ months, technicians incompetent etc. I want people reading this forum to start a petition and signup on the pledge never

Questions

642

6

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ATT is the Worst!!!

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

Questions

592

10

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What's next?

OK. How much worse will it get. Uverse awarded us a free movie, well, sort of. We would have had to pay for it, and get reimbursed somewhere down the line. NOT GOOD!!! Can't remember the times they never told us about free premium channels. Happened to accidently come across them. NOT GOOD!!! Now, t

Questions

514

4

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Absolutley horrible customer service experience

Why does it take way too many calls to both customer support and customer relations to get a problem resolved that was caused by AT&T? Why do I have to waste way too much of my time and money (was actually told by Devon in Customer Relations that I had to drive to a store when I knew that the store

Questions

290

6

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On the phone for 1 hour - zero solutions to my question.

One simple question - what is my DirectTV and U-verse bill? As in "what am I paying for?" I wait on hold every month to find out what my bill is, and why can't I combine them, talking to multiple people in staying on hold, bouncing around for an hour. This time, one hour and 13 minutes later, Raymon

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3.8K

1

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Sales rep lied to us about return policy!

So I went to the AT&T store in Syracuse Ny, store number YS38 on the 11th of November. I needed two case for the Iphone 6 plus seeing they were the only place that had them. I grabbed the two pelican cases ($51 each) and went to the sales rep (Ralph D.). I explained to him that these case were gifts

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432

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Did anyone get an awful installation?

After I paid 99 dollars for my internet installation, it was very disappointing... The technician was not able to connect the equipment in the living room so he just went the easy way and installed it in a bedroom were all the cables look awful, he first told my dad that the nightstand would cover t

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295

2

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horrible service outage and no response from ATT

This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

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487

2

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Escalation for U-verse billing problem..

Can any one tell me if AT&T customer service exist or they are done with once the product is sold.I had billing problem since October last year. It took at least 7 phone calls and finally one day 9:30 AM to 3:30 PM just to talk to be able to talk to someone who knows(6 hours).I talked to a manager w

Questions

406

2

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ATT IS TERRIBLE AND DOES NOT CARE

ATTT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVIC

Questions

281

11

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