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I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti
Questions
• HBO Max Account & Billing
So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.
Questions
• HBO Max Account & Billing
I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times. They are not able to fix the problem. They kept on telli
Questions
• Watching HBO Max
Unlimited Elite wireless plan listed as HBO max included; however, I am unable to log in following any of the instructions. I keep getting the same message with different error codes. AT&T will only answer my calls after long wait times and I've been hung up on twice trying to resolve this issue. I
Questions
• HBO Max Login & Installation
How can I use the "FREE HBO" benefit without having directv. Can I just stream it from my phone somehow?
Questions
• Account Features
Unlimited data, was told I qualify, but still nothing. I texted 2883 and got the OOPS... screen with an error code. Its been 2 years.
Questions
• Account Features
I try to login to my hbo go account and it gives me the error: FBTSML218E The specifications for the SAML2.AssertionConsumerService endpoint are not valid. Please email me at [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID n
Questions
• Watching U-verse TV
Hi --I tried to call customer service, but it was after hours. So placed the order for the HBO free preview online. I was wondering how long it takes for it to go through as it hasn't yet? And it doesn't show my order number on my account.Anyone have any idea?
Questions
• U-verse TV Account
Hello Recently updated my 5 line plan to Unlimited Elite. I was able to sign on to HBO GO. What do my other 4 lines use to sign in to HBO GO? Do they all have to create MYATT accounts?Thanks
Questions
• Account Features
Hello! We recently upgraded to an ATT plan that includes free HBO. I thought I got our accounts linked but this morning we were charged for HBO again. Can someone tell me how to activate the free service?
Questions
• Account Features
I recently canceled my Uverse TV, but still have AT&T Unlimited Plus wireless. When I follow these instructions - clicking "I don't have TV with AT&T", - then "Let’s verify your number",- I get "Oh no! Looks like your plan isn’t eligible for the HBO benefit.&quo
Questions
• Account Features
Does anyone know how to get my subscription verified and active??? I have HBO Max with my Internet 1000 plan which was installed last Thursday June17. For the last 6 days, I have tried over a dozen times to activate it on my phone and laptop with no success. I follow the onscreen prompts but get the
Questions
• HBO Max Login & Installation
I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps
Questions
• Wireless Account
Pop-up message on my HBO Go app (iphone 8 plus) says, "It appears that your AT&T U-verse subscription does not include HBO." Well, my subscription does include HBO. I see many similar complaints on the web dating back to 2015, but no solutions. Lame suggestion of uninstalling/reinstalling the app
Questions
• Watching U-verse TV
I recently purchased a 12-month prepaid connection and while purchasing, there was an HBO Max 1 month free offer and it said a promo code will be emailed. I still haven't got the promo code.
Questions
• Plans & Features
I keep getting referred to https://www.att.com/myatt to activate my included HBO plan, but I don't see where to actually activate once I am logged in. I am just redirected to the My Account page. When I try to log into HBO GO using AT&T WIRELESS / WatchTV as my provider, I get an error message: "We
Questions
• Account Features
This happens once every two weeks. HBO Max on my MacBook and my Amazon Fire TV says "ATT Subscription Expired", but when I login to ATT it says "Your plan comes with free HBO Max, Stream Now!" I click the link and then login using provider and it keeps "Choose A Plan" or "Click Here If Already Subsc
Questions
• HBO Max Login & Installation
I came back from traveling in June to find that my HBOMax had been signed out and it would not let me sign back in. Since then, I've had 2 chat sessions with AT&T support where they have both put in a case for my situation to be followed up in 48-72 hours and received nothing. I have
Questions
• HBO Max Login & Installation
Hi, I've been having this issued for over 2 months now. On my account it states that HBO Max Subscription through AT&T has expired. I signed up with the unlimited plan Sept 2nd and the rep told me, there's no expiration date on the subscription. When I click on a movie an option of "choose a pla
Questions
• HBO Max Login & Installation
I know telcos are not known for their customer service but the experience I had today was nothing short of appalling. @ATTMobilityCare. I was told months ago when adding a line that our new service includes HBO Max. Everything was fine until DirecTV Stream got rid of HBO Max. Fine, I still had it in
Questions
• Wireless Account