Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (219)

Relevance
HBO Access

Can i get access to HBO with my Business wireless plan - We have 10 plus lines with AT&T

Questions

63

4

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

35

1

0

HBO GO

I subscribe to HBO and use the HBO GO app but tonight it says I don't have HBO when I am watching HBO on my TV.

Questions

215

1

0

0

Can't Verify Subscription

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

Questions

121

1

0

HBO Max subscription expired

I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti

Questions

65

1

0

HBO Max

I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showi

Questions

78

2

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

28

1

0

Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

Questions

20

1

0

A Week of Trying to Sign-In to HBO Max

Greetings. It's Friday - my journey started Monday. My goal was simple - activate and enjoy HBO Max, which I am eligible for with my unlimited data plan. Here is a list of every single thing that has happened to me over the course of five days. Monday - three agents tried to assist. At first, many o

Questions

132

2

0

Beyond Annoyed and Frustrated & Never More Convinced How Insignificant Customers Truly Are

On December 11... just last month, I went to the local AT&T store to add a new line to our account... this makes 10 lines now and for reference, I am not a small business... just a dad, looking after 9 other family members and making sure they can participate in this digital age we're living in

Questions

73

8

Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Questions

22

1

0

HBO promised to me as owner of ATT unlimited plus plan (wireless), but never delivered

It says multiple places online that my plan includes HBO. Tried calling support before COVID about this, they said my plan doesn't include it. I asked them why it says "HBO included", underneath my plan then. No response, no help. Can anyone help me figure out how to get the HBO service I am pay

Questions

37

0

0

HBO Max subscription can't be verifed

I have Fiber 1000 and it included HBO Max. I've had it for about 3 years. I noticed that it was $10 cheaper, so I called ATT to get the discounted price. The customer specialist said that she's having computer issues and could not get me that discount. I said that I could downgrade and try to see if

Questions

51

0

0

Watch TV and HBO Go not working

I'm an unlimited Elite member and can't get Watch TV OR HBO go to login. Continue to get generic error messages about being unable to log me in at this time. VERY frustrating and no threads with solutions to be found.Anyone figure a way through this??- Jeff

Questions

73

2

0

HBO access not working - Error Code: 44703

I've been trying to sign up for my Free HBO with my wireless unlimited plan for a while now and keep getting the same error code. I see that a lot of your customers have this same issue for many months. It is a feature of my plan. Please provide me with a workaround or fix for this. Thank you.

Questions

65

1

0

HBO Max Login not working

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the fo

Questions

88

1

0

Just Like Everyone Else..."Expired" HBO Max Subscription through AT&T Message

It took almost a full year to get my subscription to work after signing up for AT&T wireless (12 months of paying for it without having access). I kept trying and kept getting responses that my plan (Unlimited Plus) didn't include it.  I would give up and then get an email every couple mon

Questions

316

6

Unable to use HBO max

Hi, I have an AT&T Internet 1000 service that says HBO Max Included. However, when I try to use my AT&T credentials to sign in on HBOmax, it says it cannot verify my subscription. So do I have it or not? Thanks.

Questions

278

5

0

Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

56

1

0

hbo max- can't verify subscription

I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

Questions

232

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.