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HBO promised to me as owner of ATT unlimited plus plan (wireless), but never delivered

It says multiple places online that my plan includes HBO. Tried calling support before COVID about this, they said my plan doesn't include it. I asked them why it says "HBO included", underneath my plan then. No response, no help. Can anyone help me figure out how to get the HBO service I am pay

Questions

 • Account Features

36

0

0

HBO ACTIVATION

Which app do I need and how do I activate HBO to watch.

Questions

 • Account Features

101

0

0

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HBO Max

I have spent 4 hours with the support and it looks like it is staffed with folks who have no clue what they are doing. There is no call back if call gets disconnected. there is no way to contact support other than phone and being on hold for hours. The "My Services" area of my account has been showi

Questions

 • HBO Max Login & Installation

76

2

hbo max- can't verify subscription

I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

Questions

 • HBO Max Login & Installation

211

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

 • Wireless Account

21

1

0

A Week of Trying to Sign-In to HBO Max

Greetings. It's Friday - my journey started Monday. My goal was simple - activate and enjoy HBO Max, which I am eligible for with my unlimited data plan. Here is a list of every single thing that has happened to me over the course of five days. Monday - three agents tried to assist. At first, many o

Questions

 • HBO Max Login & Installation

121

2

0

Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

Questions

 • Account Features

15

1

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HBO Max subscription can't be verifed

I have Fiber 1000 and it included HBO Max. I've had it for about 3 years. I noticed that it was $10 cheaper, so I called ATT to get the discounted price. The customer specialist said that she's having computer issues and could not get me that discount. I said that I could downgrade and try to see if

Questions

 • AT&T Fiber Account

43

0

0

HBO Max Login not working

I've tried on several different devices (Pixel 6 phone, Amazon FireTV, Amazon Firestick, desktop computer) and I have been unsuccessful. I get HBOMax through my wireless plan (AT&T) and I have several devices that I am logged in to. However, any new logins I am attempting are resulting in the fo

Questions

 • HBO Max Login & Installation

37

1

0

Watch TV and HBO Go not working

I'm an unlimited Elite member and can't get Watch TV OR HBO go to login. Continue to get generic error messages about being unable to log me in at this time. VERY frustrating and no threads with solutions to be found.Anyone figure a way through this??- Jeff

Questions

 • Account Features

67

2

0

Canceled account by global fraud management

I have been trying to reach out to someone in regards to my past due balance. When I tried to arrange something through chat, they arranged my payment for a date I didn’t request. My account was suspended. I thought all I had left to do was pay the past due balance since customer service couldn’t ge

Questions

 • Wireless Account

22

1

0

Can't pick my premium channel

Upgraded my plan several months ago to include a premium channel, but every time I try choose HBO I can't get past the https://attwatchtv.com/verify page where I'm suppose to text a random word to 2884. I send the text and nothing ever happens. Tried calling support a few months ago, was on the phon

Questions

 • Account Features

56

2

0

HBO MAX For Life - and new phone plans

Hi There, I have been receiving emails about my phone plan going up by 6 bucks and coercing me to change plans to one of the newer unlimited ones ( I already have unlimited but I also have HBO for life). The new plans do not offer HBO for life - so why would I want to change my old unlimited choic

Questions

 • Wireless Account

266

8

0

HBO Max What happened to the restart button?

The new update is kinda unbearable for me and my kids that want to watch the same episode or movie over and over. And the new update on Amazon Fire took the "restart" button away, again. Can we get that back? I don't know what it means to you, but to me with kids that are on a repeat binge for the d

Questions

 • Watching HBO Max

5.3K

2

0

Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

 • Account Features

33

1

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Beyond Annoyed and Frustrated & Never More Convinced How Insignificant Customers Truly Are

On December 11... just last month, I went to the local AT&T store to add a new line to our account... this makes 10 lines now and for reference, I am not a small business... just a dad, looking after 9 other family members and making sure they can participate in this digital age we're living in

Questions

 • Account Features

42

4

0

HBO Max tile not available on Unlimited Elite plan

I switched from Verizon to AT&T in Nov 2021 and signed up for unlimited elite plan. I never got access to HBO Max and have patiently waited over 2 months calling AT&T customer service and digital assistance center 8 times.  They are not able to fix the problem.  They kept on telli

Questions

 • Watching HBO Max

779

7

0

HBO Max subscription expired

I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti

Questions

 • HBO Max Account & Billing

52

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

397

3

0

Just Like Everyone Else..."Expired" HBO Max Subscription through AT&T Message

It took almost a full year to get my subscription to work after signing up for AT&T wireless (12 months of paying for it without having access). I kept trying and kept getting responses that my plan (Unlimited Plus) didn't include it.  I would give up and then get an email every couple mon

Questions

 • Watching HBO Max

290

6

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