I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

We currently have Internet 1000 which includes Max streaming. I was going to upgrade to Internet 2000 today but when I started that process online it told me I would lose my Max streaming if I upgraded.  Sure enough, this FAQ here - https://www.att.com/support/article/u-verse-high-speed-intern

I have an unlimited AT&T elite account with 9 lines. I created a secondary users for each line but the secondary users are not able to create independent HBO max accounts. When the secondary user tries to login it shows up the homepage from the primary users HBO max account. Is anyone else facin

I've read around and it seems like quite a few people have had the same problem as me. When i first signed up for my ATT Unlimited Plus plan in 2017, It said it came with HBO as well. Even today, it says the plan includes HBO. I was able to access HBO for quite a few months after initially signing u

Hello, I have received an email from AT&T instructing me I have HBO Max with my wireless plan. Where I have tried to log in several times unsuccessfully trying to link my AT&T account to the HBO Max. So I decided to call AT&T where the guy acted Like I was Faking the email. When I legiti

I signed up for the Fiber Internet 1000 plan in Dec 2021, and had setup, accessed, and been enjoying the (included) HBO Max subscription for nearly a year. Then suddenly in November 2022, HBO no longer had any knowledge of my HBO Max subscription and thinks it's expired. My AT&T Fiber plan docum

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

I accidentally made my friend's HBO Max service provider my att wireless account. I wanted to unlink it and make my own HBO Max account for my family to use but cannot find a way to unlink the service provider on either end. I have looked through a lot of forums going through both HBO and att and th

I have had HBO Max as a benefit on my unlimited plan for years. Without me changing my plan at all, this benefit was just removed. 10 hours on support and no one can resolve the issue or explain why this happened. What’s up?

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

If I pay for HBO on my directv service (for in-home TV), do I get an HBO APP that i can put onto my APPLE TV at no additional charge? If so, what is the name of it, and how do I access it?  (I used to have this, but I think something has changed)

So I have been using HBO Go the last couple weeks with no problem at all and then suddenly I tried to login last night and the login screen won't come up. As soon as I pick UVerse as my provider it goes straight to a message saying that my subscription does not include HBO Go, even though it never l

I have had HBO on my Uverse account for years, and I've been using the HBO GO app on my tv as well.  When I try to go to my HBO GO app on my tv today, it is now saying I don't have HBO on my Uverse, which, i most certainly do.  I have seen other people post about this before, but having been able to

I have the Unlimited Elite plan, and have been trying on and off for the past 6 months to get access to HBO Max, but just can't get in. It keeps giving me an error.  I have been on support with ATT several times, and they keep bouncing me around on an endless loop. Any ideas?  There is

I'm trying to activate hob max and I can't seem to figure out how?

I changed my wireless plan to the Elite level about a month and a half ago which includes HBO Max. The day I switched I was able to login into HBO Max and it's been working great until about 4 days ago when everything just stopped working on all my devices including PC, Iphone 12 pro, and TV. 

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

I am trying to login to HBO Go on a new device with my AT&T credentials to use my HBO service that I have been receiving as part of my unlimited service. Everytime I go to login, it says that it is not part of my AT&T watch package. I never signed up for AT&T Watch service, so I am no

I have the Unlimited Elite Plan with free HBO, when I log into Watch TV app or HBO Go I get an error. I have tried my same login I use for the AT&T app. It fails every time. What to do?

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.