Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (192)

Relevance
HBO Max Can't Verify my Subscription through Wireless Elite plan

I changed my wireless plan to the Elite level about a month and a half ago which includes HBO Max. The day I switched I was able to login into HBO Max and it's been working great until about 4 days ago when everything just stopped working on all my devices including PC, Iphone 12 pro, and TV. 

Questions

 • HBO Max Login & Installation

62

0

0

hbo max - I cannot get it activated and ATT support is useless

I have the Unlimited Elite plan, and have been trying on and off for the past 6 months to get access to HBO Max, but just can't get in. It keeps giving me an error.  I have been on support with ATT several times, and they keep bouncing me around on an endless loop. Any ideas?  There is

Questions

 • HBO Max Login & Installation

116

5

hbo access

Can't find how to reactivate free HBO that came with wireless unlimited

Questions

 • Tones, Games, Videos, More...

38

1

0

Can't login to HBO Go, says I need AT&T Watch service

I am trying to login to HBO Go on a new device with my AT&T credentials to use my HBO service that I have been receiving as part of my unlimited service. Everytime I go to login, it says that it is not part of my AT&T watch package. I never signed up for AT&T Watch service, so I am no

Questions

 • Account Features

48

0

0

Cannot activate HBO with Unlimited Elite wireless service

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.I have already tried activating at atttvnow.

Questions

 • Account Features

114

1

Cannot seem to access my FREE HBO attached to my Unlimited Elite Plan.

I have the Unlimited Elite Plan with free HBO, when I log into Watch TV app or HBO Go I get an error. I have tried my same login I use for the AT&T app. It fails every time. What to do?

Questions

 • Account Features

46

2

0

Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?

After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo

Questions

 • Watching U-verse TV

390

0

0

0

HBO for Life not working with HBO MAX

So back when I contracted AT&T it included an “HBO for Life”. I always maintained by AT&T account, but ever since HBO changed to HBO Max I am unable to access HBO in any device. I already spent 8+ hours on the phone and AT&T and HBO Max just keep transferring me between them, and none of

Questions

 • Wireless Account

76

1

0

HBO Max and AT&T Fiber 1G

So, didn't realize until after signing up for AT&T Fiber 1G that HBO Max it's only a 30-day trial. I think it's a little misleading to repeat in the advertising and even after you log into your account and only mentioned on one page that you get HBO Max is only included for a month.  But

Questions

 • HBO Max Account & Billing

83

0

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

30

1

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

36

0

0

HBO Go login problem

So I have been using HBO Go the last couple weeks with no problem at all and then suddenly I tried to login last night and the login screen won't come up. As soon as I pick UVerse as my provider it goes straight to a message saying that my subscription does not include HBO Go, even though it never l

Questions

 • Watching U-verse TV

3.8K

3

0

0

FREE HBO Trouble

I just upgraded my wireless package that includes free HBO. But when the system checks my wireless number it shoots back that "We're Sorry, but your number isn't eligible".

Questions

 • Account Features

35

1

0

HBO Max Rebrand

Hello, I have the AT&T Unlimited Elite plan with HBO Max included, since HBO is rebranding is there any word on what is going to be happening to the subscriptions provided by AT&T? I would be very sad to lose this service as I use it quite often.

Questions

 • Watching HBO Max

29

1

0

Error Code 43408

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

Questions

 • Account Features

431

1

Error Trying to combine User IDs

Hi, I just changed plans and the new one includes HBO. I am having issues logging in to HBO due to an extra Login ID tied to my ATT account. I have tried to combine them but and also getting an error trying to do this. I can log in to My ATT without issue, this other ID was only used in the past u

Questions

 • Wireless Account

86

2

0

Unethical behavior

I have been a customer of Att fiber for a few years now and recently experienced numerous UNETHICAL practices this year. In September of 2022 I switched from the 1000 mbps plan to the 2000 plan. In doing so I lost my free HBO Max. Not once did the rep on the phone or the sales rep that came to my ho

Questions

 • AT&T Fiber Account

46

1

0

Free HBO with AT&T unlimited wireless and Comcast / Xfinity TV

Hi:I have an AT&T wireless unlimited data account for my cell phone, and Comcast / Xfinity TV.Is there a way to get HBO Go or some other HBO plan free on my iPhone and if so, how? (I've seen some past questions like this, but am confused.)Thank you!

Questions

 • Account Features

1.3K

1

0

0

HBO Max "Can't Verify Your Subscription"

I have AT&T Fiber Internet 1000, and I began subscribing in November 2021. I tried to activate my HBO Max account last week when I got a flier in the mail reminding me that access is included in my internet subscription, and it specifically mentions that I hadn't yet activated the account. I hav

Questions

 • HBO Max Login & Installation

42

1

0

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

 • AT&T Internet Account

30

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.