Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (287)

Relevance

Accepted Solution

Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

Questions

22

2

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

45

1

0

Accepted Solution

HBO Max

Max included with my plan not working - have the unlimited elite plan and it used to work but now says that its not included with my subscription when I log into the new max app. not working on my laptop or on my phone

Questions

269

4

0

Accepted Solution

Lost HBO on DirecTV after adding a ,line to my ATT Unlimited Elite plan

We added a line for my kid in December, and I guess when the account went active, on the first of the year they cancelled my grandfathered "HBO for Life" agreement. I can still access the Max app, but none of the HBO channels through DirecTV.

Questions

76

4

0

Accepted Solution

Losing Free Max subscription?

Did anyone else get these weird automated e-mails? Anyone lose free Max subscription? I get a free Max subscription for having 1 gig internet + legacy U-verse TV (that I pay a small fortune for).  But I got a random e-mail on 8/18/2023 claiming I made a change to my account and I'd be losin

Questions

879

8

0

Accepted Solution

How to get Dolby Digital 5.1 sound with HBO Max App?

Hello everyone,I face problem with HBO Max App & Dolby Digital... Does anyone know how to get Dolby Digital 5.1 sound with the HBO Max app?Due to this, I can't get Dolby Digital on Netflix & Prime Videos. But, none come through as a Dolby digital signal on HBO Max. coomeet Thanks &

Questions

7.2K

2

0

Accepted Solution

MAX

I have the Unlimited Elite plan and have just paid off my phone. My plan includes MAX.  If/When I upgrade my phone but keep my Unlimited Elite plan, will I lose my HBO/Max for life benefit?

Questions

78

1

0

Accepted Solution

Free HBO Max because I’m an AT&T customer?

I’m just trying to find out if I have a free HBO Max subscription as a result of having an AT&T Unlimited plan. I’ve tried calling multiple times. First attempt, you could hear the customer service (CS) agent joking and laughing with the others in the background (and they sounded like they were

Questions

64K

7

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

159

2

List of Shared Login info

List of Shared Login info    I know you can log into hbogo.com, sho.com, starz.com, etc if you have the Uverse package. However, does anyone have a full list of websites? thanks,

Questions

472

2

0

0

How long do premium services like HBO take to show up?

I ordered HBO online but it has yet to show up on my receiver, shouldn't this be nearly instant?

Questions

5.8K

6

0

0

Found an HBO on demand movie that never expires

I noticed that the HBO on demand movie Kiss the Girls (HD) has an expirationdate of 12/31/2099. Upon checking HBO's schedule website the movie is no longerplaying on HBO at all. The SD version of the movie is gone as it should be. Checked and you can still play the movie. Thought it was an amusing m

Questions

216

3

0

0

Cannot connect to 3rd party apps like starz or hbo

Hi, I’m having the same problem many many people are also experiencing. I am unable to use any 3rd party apps for channels I am subscribed to enjoy extra content like HBO & starz. They say I am not subscribed but I am watching the channels on U-verse as we speak. It just won’t authorize me on the ap

Questions

364

3

0

0

HBO Max Expired

I noticed in december that my hbo max through ATT was expired. I have since upgraded to the elite plan but this did not restore access to HBO Max and am getting this message in the HBO Max app "Your subscription through ATT has expired". I have tried resetting passwords, linking accounts, logging in

Questions

73

0

0

HBO Go Login Issue

Hello, We have recently purchased a U-Verse subscription to HBO. However, when attempting to log into the HBO Go App, we encounter an error stating that HBO Go cannot confirm our subscription. What can be done to allow us to use HBO Go?

Questions

371

0

0

0

HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Questions

65

1

0

hbo max with internet

Hello I HAD hbo max bundled with my internet as ive been a gigabit customer for nearly 3 years at this point. Being in the military i was pulled away to sea and now my hbo max account has expired at no fault of my own. Please help this is (Edited per community guidelines)!

Questions

47

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

104

1

0

Free HBO with Unlimited Plus Mobile Plan - Credit Expired?

I've had the AT&T Unlimited Plus Mobile plan since April 2017.  I received the free HBO Credit on my AT&T U-Verse TV bill ever since.  In the middle of April of this year, HBO was turned off, unprompted.  I had to call AT&T and they told me there was some glitch in their system and they added it bac

Questions

395

5

0

0

Change New AT&T Plans (2019)

I saw the new AT&T Plans starting with the 2 coming in Nov 3rd.Suggesting a few changes the plans. AT&T Unlimited Starter: No Change as the lowest tier but still enjoy "unlimited" services.AT&T Unlimited Extra: This should include HBO (later HBO Max) as an included service so that the only changes a

Questions

416

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.