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I already have HBOMax that I am paying for. I have the opportunity to switch to HBOMax free of charge with my new AT&T fiber installation.

How do I do change the HBOMax account from the paid one to the new free one from AT&T fiber promotion?

Questions

 • AT&T Fiber Equipment

56

1

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unlimited and more plane + hbo

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr

Questions

 • HBO Max Account & Billing

55

1

0

Are HBO satellite channels on Directv included with AT&T Unlimited Elite plan

AT&T and DirecTV have been messing with me for about 8 months on this and had to refund 14 months worth of charging me for HBO. They still will not provide the satellite channels. I've spent a combined minimum of 11 hours on the phone with both companies.  It looks like they may have wi

Questions

 • Device Features

110

3

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How long do premium services like HBO take to show up?

I ordered HBO online but it has yet to show up on my receiver, shouldn't this be nearly instant?

Questions

 • Watching U-verse TV

5.8K

6

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Cannot setup HBO Max

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happ

Questions

 • HBO Max Login & Installation

205

2

0

HBO Max on Accounts with multiple ‘Elite Unlimited’ users

From what I understand, you offer only one HBO Max account per account, even if other users on the account also have Elite Unlimited service. This is reprehensible. Each ‘Elite Unlimited’ User should each get their own HBO Max account! You should at least point this out clearly in your promotional m

Questions

 • HBO Max Account & Billing

875

4

HBO GO No longer available???

I've spent about a week of various avenues of attempting to revalidate my HBO GO app on my smart TV. No matter what, I cannot get it to work any longer. Obviously, AT&T support is slightly less useful than asking my pet iguana what the problem is, so I figured maybe the internet think tanks could

Questions

 • Account Features

720

3

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

96

1

0

HBO Max

Last month I updated my phone plan to the Unlimited Elite, which has HBO Max included. However, when I was eligible to begin using it I was having trouble logging into my account and reached out to a representative. After talking with the representative for over an hour trying to find different meth

Questions

 • Watching HBO Max

152

2

HBO Max Account issues

Able sign in to HBO Max using AT&T credentials but unable to play anything ... It jumps back into signing in again. Upon further research, profile states that HBO Max subscription through AT&T has expired. Doesn't it come with Unlimited Elite subscriptions? My account is up to date and th

Questions

 • HBO Max Login & Installation

94

1

0

"Is your myAT&T profile up-to-date?" I get asked this EVERY TIME I log in!

Every time I log in I get asked "Is your myAT&T profile up-to-date?" and I have to re-enter my email address. Then it takes me to "Privacy Disclosure" screen where I have to "Accept" for the 100th time!!   AT&T's online systems are absolute junk and LOADED with bugs! I also have continued issues try

Questions

 • Online Account Access

339

1

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How does HBO Max appear on my wireless bill

With the AT&T Unlimited Elite wireless plan, does HBO Max appear on my bill as a charge with a corresponding credit?

Questions

 • Wireless Billing

90

1

0

HBO Go Login Issue

Hello, We have recently purchased a U-Verse subscription to HBO. However, when attempting to log into the HBO Go App, we encounter an error stating that HBO Go cannot confirm our subscription. What can be done to allow us to use HBO Go?

Questions

 • U-verse TV Account

370

0

0

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HBO movies only show 17 available but HBO lists a done not shown

I have HBO with U-VERSE. It list only 17 movies available in database under premium. HBOs website list a whole bunch of movies. Why doesn't uverse list all hbo movies available?

Questions

 • Watching U-verse TV

284

4

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hbo max with internet

Hello I HAD hbo max bundled with my internet as ive been a gigabit customer for nearly 3 years at this point. Being in the military i was pulled away to sea and now my hbo max account has expired at no fault of my own. Please help this is (Edited per community guidelines)!

Questions

 • AT&T Fiber Account

33

1

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List of Shared Login info

List of Shared Login info    I know you can log into hbogo.com, sho.com, starz.com, etc if you have the Uverse package. However, does anyone have a full list of websites? thanks,

Questions

 • Watching U-verse TV

462

2

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HBO Max Sign In

Hello, I have AT&T Unlimited Choice II and as far as I know, this should still come with HBO Max. I haven't changed anything with the account and was able to access HBO Max until yesterday (12/10/2022). I have tried signing out and back in, but nothing seems to work. Any help would be appreci

Questions

 • HBO Max Login & Installation

126

1

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Getting HBOMax after leaving ATT

I can't change the payment method in HBOMax. It keeps referring back to ATT which doesn't have an option to sign up using my current sign in information. How can I keep my current info but change the payment method?

Questions

 • HBO Max Account & Billing

994

1

0

Change New AT&T Plans (2019)

I saw the new AT&T Plans starting with the 2 coming in Nov 3rd.Suggesting a few changes the plans. AT&T Unlimited Starter: No Change as the lowest tier but still enjoy "unlimited" services.AT&T Unlimited Extra: This should include HBO (later HBO Max) as an included service so that the only changes a

Questions

 • Account Features

410

4

0

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Not able to activate my free HBOMax account

I have been round and round on the phone for hours with no solution. I have followed the steps below, but have no "Activate HBO Max" or "Start Watching" tile. When I try to sign in with provider I get a message that my account cannot be verified. I have confirmed with wireless support that my acc

Questions

 • Account Features

32

3

0

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