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Lost HBO Max benefit after UPGRADING my internet

So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meet

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811

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False Advertising - FREE HBO today through 5/31

I was told my previous thread was merged into a "what we are doing during covid-19..." thread. However, that is FALSE. My previous thread was deleted.I received the following message from AT&T, and was told by someone claiming "NOT to be an AT&T employee" that maybe it was sent in error, which is n

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154

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Did AT&T Discontinue HBO Max Perk for its Unlimited Starter Plan?

I had HBO Max through AT&T up until today, but am now getting a notification saying that the information is no longer able to be verified. Did AT&T discontinue this perk for the unlimited starter plan without warning...?

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85

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Can’t sign in to HBO Max any more with Unlimited Elite Plan

Hello, I have an Unlimited Elite Plan and within the past week my sign in credentials for my AT&T Wireless Plan no longer works for HBO Max. I have tried several troubleshooting tips such as deleting and reinstalling app, as well as clearing cache to allow new sign in, however none of this h

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701

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I am still being charged for HBO Max

I ordered AT&T Fiber on May 30th, 2022. There was a promotion offering HBO Max at no extra cost. I have been signed in through my AT&T credentials since then, but I'm still being charged $14.99 by HBO. My AT&T account shows that I have HBO Max. When I click "Start Watching Now" it tak

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741

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ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

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494

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

276

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Not even sure where to get help.

Hi! So, I was an employee over at Warner Bros., signed up for AT&T phone services and signed up for the Elite phone plan that gives you free HBO. So last month when I was laid off, sure -- I expected the phone bill to change, but instead they just pushed me off the HBO..? I still have the same p

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125

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HBO Max offer is false

I received a text stating that my account included HBO Max. I followed up and it does not include HBO Max despite the text chain and information on the AT&T website. I have AT&T Unlimited Plus (which is clearly shown on the screenshot of their offer page as an eligible plan). This fra

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134

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Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

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307

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HBO Channels NOT included with DirectTV stream with ATT Unlimited plan??

Hello, We recently switched over from ATT Uverse to DirectTv Streaming. We have an ATT Unlimited Plan and had access to not only the HO Max app but also the HBO channels themselves. When switching over from Uverse, we were initially told that we'd only have access to the HBO Max app thru Dire

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152

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Does the AT&T Unlimited Premium℠ Plan include a subscription to HBO Max?

Does the AT&T Unlimited Premium℠ Plan include a subscription to HBO Max? Need to find out before I subscribe to that plan. The HBO Max list includes a plan called AT&T Unlimited and More Premium℠ Plan, not sure if it's the same.

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1.8K

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Max included with my plan not working

So just recently when I try to login to Max it says that it is not included with my package. When I go into my AT&T account and check my features it says Max is included. Max troubleshooting said to reach out to AT&T.

Questions

4.7K

103

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HBOMax conversion to MAX

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)

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4.3K

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Does my AT&T plan come with HBO Max or “Max”

i saw someone online state that it is included with some at&t plans. I have unlimited premium

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20.3K

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HBO Max Bait & Switch?

I am on over 2 hours trying to connect with someone in the digital assistance center. My call has been dropped, the phone number I was given is not an active number, and I've been left on the open line with the agent (rather than on hold) and can hear him trying to connect to a disconnected line. I'

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57

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Max subscription

When I purchased internet service it came with free access to HBO Max. My account still shows this as valid.  However, since rebranding to Max, I can no longer access it.  I get a message that I no longer have access to this via AT&T.  But my bill and account still shows I have t

Questions

283

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MAX Can’t Verify Subscription

Hi, I'm having an issue with MAX - it says it can't verify subscription. I do have Unlimited Elite Wireless plan that is supposed to give access to Max. What would be the best way to fix this? Troubleshooting tips I've found did not help. Thanks!

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97

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Max doesn't think my account exists

On 5/16/24 I started having an issue with Max being unable to authenticate my account with ATT. I spent time working with ATT and they see I should have it so they sent me over to Max. I just spent half a week going back and forth with Max only to be told to bring this back to ATT to have my account

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24

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Can't verify ATT plan subscription when trying to log in to Max.

Hi, I'm sure that this is a relatively common situation. I have an AT&T Unlimited Plus plan. When I try to verify my ATT plan subscription when logging into Max I get the "Can't Verify Subscription" message. Could somebody please help me with this? Thanks.

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44

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