I attempted to log into the MyAT&T account but it said that the GoPhone account was disconnected. I had the $40 plan and the last payment I made was on April 14, ending in May. I have been out of the country but I believe that my account has been inactive for under 90 days. I did the exact same thin

I currently have an older phone with a regular sized SIM card on a GoPhone account. I just ordered a new phone that came with a microSIM card. How can I transfer the phone number to the new phone? Can I just call AT&T and have them update the SIM card associated with this number? Do I need to look i

Well this is what happened, i was trying to refill my new account on go phone account but i didn't noticed that i was on my old account which is still active but i don't want 40 dollar in that account. Is that money lost ?Once again i don't want to have 40 dollar in my old account. i want to transfe

What is the expiration of my GoPhone Balance if I buy 10 months of $10 auto refill?Or if I choose to buy two $50 refill cards? Does the expiration change to 365 days once the balance reaches $100?

I'm trying to Activate a new SIM into my phone

I had to buy a new Go Phone cell phone in January of 2022. I have an account with AT&T and my wireless is one of pay as you go account since we rarely use our wireless. I was admitted into the hospital with covid pneumonia and was in the hospital & rehab for over 2 months. I was unable to se

hi folks,It appears that ATT has recently implemented "unlimited" base (for example) 2.5 gb of data for Go Phone, after which the speed throttles back to 128kb of true unlimited.  Unfortunately, with that, they took away the true metering of the base, thus keeping customers guessing as to their real

need some help please   i live Trinidad and i purchased a at&t gophone from amazon -    i need it unlocked so it can work in my country.   please help -    phone # [edited for privacy – please do not post personal information] phone imei      need it unlocked asap please

Hi,   I wanted to transfer the balance from my acnt to my frds prepaid/postpaid acnt. Could you let me know how to do it. Bst Rgds,Vinay

I recently had an opportunity to travel to Europe. I have a monthly plan for my Go Phone Smart phone which includes a data plan. I was unable to get any service overseas and had to call for support. It was brought to my attention that a Passport Plan was needed to use my phone on my travels, BUT tha

I've got this from my uncle, since I already have a gophone #. Will the $45 airtime apply to my existing number, or I must activate a new number for it to qualify?

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes, and if I have to get a new SIMS card, will he be able to keep the same phone number?

I had this phone on go phone/ ATT Prepaid for a long time now. Recently my prepaid phone got 20 cents several times for no reason. It costs quite a lot on my phone. How should I do to stop unreasonable charges?

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Hi, I am currently out of US and would like to disconnect / suspend my atnt prepaid connection. I am unable to reach customer care and not able to disconnect the services through manage account. I do not want to pay for another month where i will not be using the services. Request help.

I sat on hold for 4 hours and then 6 hours before my pre-paid credits expired. Now that I can get through, I'm being told my $260 plus dollars in credit are gone.  How can I manage my plan if I can't get through?  There were all those great glossy commercials telling me AT&T had my back during the p

Back in 2019 I had a job working for a guy that provided everyone go phones. I only worked there for 3 months because i was in a wreck on the job that paralyzed my right hand and wrist, but now with the virus going on I'm needing UI pretty badly and this guy isnt fighting me tooth and nail for it. H

Hello all, Tonight I received an email from AT&T Prepaid letting me know my phone numbers are no longer associated with my account. To add insult to the injury, I cannot even sign in to myATT, because that's been disconnected as well. I hold 2 AT&T Prepaid phone numbers and pre-pay eac