If you decide to go the route of a prepaid plan, activating your phone is very easy. You can purchase a phone or BYOD (bring your own device). If you have your own device, make sure it is compatible with the AT&T network. Also, make sure it is unlocked. After that, you just need to purchase a

I'm switching phones from an alcatel AT&T prepaid Go phone to a Moto E 2nd generation phone AT&T prepaid Go phone. Do I use the same sim card or activate the new one? I have the AT&T prepaid go phone. And would like to keep the same phone number.

I purchased an AT&T GoPhone from a retailer. The device just arrived and I want to unlock my device. Can I do this online?

lost all prepaid balance. Highly annoyed to have to add money by a dead line.  Had no notice.  Don't use $25 in any three months so had a big balance built up -now lost.  Ready to go to another company.

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

can I buy a Moto G EXT from Consumer Cellular, throw away their sim, buy AT&T 10 cent per min. plan with AT&T sim, disable the data usage on the G & have a modern smartphone minus data plan for $10 per month??.

Today I bought an AT&T SIM card for my girlfriend. It required me to pay $30 in order to activate her plan before being able to invite her new number to my existing family plan. Therefore, she had a $30 monthly plan that was fully unused (30 days), but I have not received any sort of credit on m

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER

Android 10 on AT&T Locked LG V60 5G ThinQ loop "A new software update is available" Download. Verify. Reboot. Multiple AT&T Logo flashes (I lose count) and  Phone boots. "Software Updated" Check version: still 10 "A new software update is available" loop Can anyone recommend anything

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

When I submitted the unlock application, I was reminded that I had not paid it back, but I bought this phone from eBay, what should I do

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

I am trying to transfer billing responsibility for my pay as you go phone. I'm going from a PAYG to a family shared plan. Each time I follow the TOBr link (https://www.att.com/acctmgmt/tobr/)it takes me to a different login than mine and I can't see any links within the AT&T Prepaid website. An

Hello, I'm experiencing difficulties unlocking my HTC, which I bought off-contract. I tried using https://www.att.com/deviceunlock/?#/unlockrequest, but the service is unable to process my request. Error I have  recieved: Error: We found no record of the IMEI Number you entered. Check your device's

I would expect that this is a piece of cake, and if not, there would be readily available answers.  Well, believe it or not, this is quite difficult.  I searched the forum and there have been many complaints in this regard and I read one that supposedly gave a way to do it: :registering your account

Recently AT&T changed the account management web site for the GoPhone. The new format is a lot easier to read and looks great. However, when I close my browser, the site does not log me out and my password is saved in the password field. Next time I open my browser, I can log in without re-entering