Hello, I am sorry if this has already been answered. I am new to the prepaid world and getting ready switch from verizon to ATT by next month when my contract ends. My plan is to buy 2 google nexus phones for me and my wife. My wife will be on Wifi all the time and does not require data. Therefore,

I have a new GoPhone account for my new mobile hotspot.The Plan renews May-23-2015 and the Current Balance ($0.00) expires Jul-22-2015. I’m unclear about Plan Renewal date, Balance Expiration date, and how the balance is allocated. I have 3 questions: 1) If I refill my account with $100 Jul-21, will

Hi, I've just noticed that my GoPhone account has somehow refilled up unitl July 2015.  Can you please advise why and how I can get a refund? I want to terminate that account immidiately V

Hi, I am on a $60 Gophone plan and it was up for renewal today. I made an online payment of $60+ taxes and I got confirmation that rate plan has been renewed. My balance was shown as $1. However within a few minutes of recharge I made a rate plan change to $45 online thinking that I will opt for tha

I just moved and need to get a wireless service- got a gophone sim and logged on to my gophone account and everything was working.  but it keeps rejecting my debit/credit card payment.  I held a 2 hour conference call today with the bank and the ATT person, I even made both of them go get their mana

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

The new GoPhone "PAYGonline" website design, obviously optimized for tablets, has lost some information that was available from the original site. For example, according to the GoPhone plan terms:"GoPhone accounts will be canceled 60 days after expiration". That is, there are two important dates, th

I have a 10 cent/min plan right now, and have 20 on my account expired at 26 this month.I'm wondering if I change my plan to 2$/day before it expire, does ATT deducts money from the balance on my account if there is still a postive amount on my account at that time? Or do I need to pay for that no m

When I try to login to my GoPhone account I get the message that the account is disconnected and customer support needs to be called. I'm living outside US I could not call 1-800 numbers and obviously cannot visit a store.Would be great to get that sorted before I will be back in CA next month. Is t

I bought 2 $15 cards and redeemed them both thinking i got 2 months worth but it only gave me one month!?! I never ever use my phone and feel i wasted my money since last month this happened to me where i bought a $15 card and had $10 left and it expired on me and now i am down $10. I was on the 10

Can I connect to 2G GSM 1900mhz with my 2G mobile phones in Hawaii yet? Any refarming in Hawaii?  Please let me know.

Hi, Before I could see that I paid $25 instead of $30 when i set up AUTOPAY but it looks this discount is not there anymore. The discount does not exist anymore? thanks

In the past three days I have been to two separate AT&T stores, spoken with six in-person employees and four online techs. None of which can even comprehend or provide an explanation for why my phone does not receive data or texting. The phone works fine when other AT&T sim cards are inserted. Sever

i recently purchased a fast card for 50 to put on my prepaid number when i scratched the grey scratch off panel the numbers scratched off too now i cant read them in order to put them on my phone what can i do now?

Ok, so a friend sent me a text yesterday. Today I wake up to that same text, but from an Unknown Sender and everytime I delete that text..it MAGICALLY comes back into my messages list. Have I some how been attacked or what? what is going on? this has never happened on ANY phone I've Ever Owned. Eve

Not seeing a link to check my available balance. Please share how to check my data balance.  The device directs me to att.com/mygophone.  However I do not see a link or button directly to Gophone data.   Thank you

I recently signed up for a promotion for prepaid service for $10 off per month, plus a $25 credit, for signing up for AutoPay. This should lower the cost of monthly service from $45 to $35. However, my AutoPay invoice is for $40, not the $35 shown in the promotion. Any ideas on how to get this corre

After noticing that the money in my prepaid account was missing, I checked my account record details online to learn that multiple texts are being charged when I receive only one text.  The record indicates that I received as many as 5 texts from the same number at the same SECOND in time.  Yes, the

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Two years ago, I moved from Texas to Wyoming. Prior to the move, I had both my "primary" AT&T Post-Paid phone, and also an AT&T "GoPhone/Pre-Paid" phone that I had used for many years. The Pre-Paid plan that I was on was $25 every 90-days - with "Roll-Over" - and my balance was only decreme