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unlock phone for travel abroad

I am currently traveling abroad and I purchased a sim card i cannot use with my phone. my phone should be unlocked because I paid it off but when I use the att tool to make sure its unlocked with my imei number it says the phone is locked to another account, perhaps my prepaid account? 

Questions

147

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Official Solution

AT&T mobile hotspot stops working with my PS4 PRO

I have a new Galaxy S22+ with unlimited data plan. which allows me 40G of hotspot usage every month. I am able to connect my S22+ wifi hotspot to my PS4, I can download updates and content with no seeable issues. However while gaming, my download will just stop. I have a feature enabled on my PS4 th

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792

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Accepted Solution

Locked AT&T Android for prepaid?

I was given a locked Galaxy S-21 that is locked. The phone is more than likely not paid for or I don't think this person would have given it to me. Lol My question is:  can I use a at&t prepaid SIM in it?  8 don't want to buy a SIM and then it not work because it's on some list or so

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24

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Using an Amazon Echo as a hands free phone answering device.

I have an Echo smart speaker configured so I can use it to answer my ATT Galaxy 23 Ultra phone calls as a hands-free answering machine. It works great, now I want to configure a different Echo to do the same thing.  The problem is, I cannot remember how I did it and cannot find any instruction

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15

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Official Solution

Received 2 of 3 s23 ultras. 3rd is in pre-order limbo?

I pre-ordered three Samsung Galaxy s23 Ultras on 2/2. Two if the three arrived on 2/13.  The third one still says its expected to ship on 2/16?  It's the 22nd and I'm leaving the state for two weeks tomorrow. I really wanted to take it with me and it has still not even shipped. Any clue w

Questions

63

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Accepted Solution

Rewards card

I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.

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16

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How long does it take to get the trade-in credit

Just looking to see how long it has taken for other customers. I purchased a new phone on 2/1/23, received the phone on 2/15/23, sent back the old phone on 2/22/23, tracking shows that it made it to Pitney Bowes on 2/28/23.  It also seems like I am getting the run around from AT&T.  I

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102

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Accepted Solution

Since Sept 1 Text messages from 1 particular person show in log but are not showing on my phone

My Samsung Galaxy S22 has stopped registering text messages from my spouse who has a Galaxy S9+ The phone shows messages from my son who has an S9+ The messages show in the AT&T text usage log as having been received and my spouse is receiving my texts - why are theirs not showing on my phones M

Questions

28

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Accepted Solution

Problem Creating E-Mail address

I want to create an att account for my samsung tablet given to me from someone in the US but to unlock it, I have to use the Phone app but to use the phone app i have to create an att account which isnt working because im not receiving a verification code, maybe its because its not a US number

Questions

33

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Accepted Solution

Unable to set up Visual Voicemail on 2nd phone number

I have had Visual Voicemail working on my primary phone Samsung SM-G900A, Android version 6.0.1, security patch level April 1, 2017 , (and 3 prior models) for years with no issues. It is working right now and I need to keep it working without interruption. However, I have never successfully bee

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15

3

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Accepted Solution

Can a person who stills owes on their phone be removed from a plan?

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

Questions

67

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HotSpot

Does att unlimited plan have a limitation on hotspot usage or can I play unlimited games on my computer with my hotspot?

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11

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Urgent

I applied online but the submission never went through and it took money from my bank

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33

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Galaxy Note 8 Firmware Hack; Webkit. Incorrect "Network Provider" Numerous issues-

Software updates are not available. Location is always incorrect. Wrong browser. Duplicate apps in settings. Even my *network provider" which is AT&T cellular is incorrect. PREPAID account with AutoPay. Upgrade isn't an option for me and this Note 8 has obviously been hacked. Very concerned abou

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29

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Software update with out wifi

My samsung galaxy s 21 fe will not turn wifi on. So I am unable to update software. How can I or can I get around this problem

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11

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Why does my new go phone samsung galaxy express 3 has an invalid esn?

I recently bought this go phone at Best Buy.  The first time I turned it on it said "no sim" so I removed it and installed it twice and still had the same  message.  I tried a different sim card from another carrier and it did not show the message of "no sim" anymore.  I put the att sim card back an

Questions

430

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Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

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77

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Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

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68

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Unlock provider to use att services

I want to unlock a Samsung galaxy SM-S326DL(GP) that my friend gave to me to use on att service provider

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11

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Looking for A way to block calls and texts from all non approved numbers.

As I said above. I wish to block any incoming calls and texts from all non approved numbers. I want only numbers plugged onto the contacts of the phone to be able to reach the phone. My gosl is no spam calls, or wrong numbers, or strangers who come across the numbers and call/text with nefarious pur

Questions

19

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