Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (712)

Relevance

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

353

4

0

Accepted Solution

Official Solution

Starting Prepaid services with a Samsung Galaxy A20 SM-A205U

I bought a Prepaid sim card and service and I was prompted that my phone is no longer supported by att is there anyway to override this

Questions

30

1

0

Accepted Solution

Official Solution

Can't revieve text messages

I previously used next sms as my preferred texting app on my galaxy 22 ultra but I recently switched to the pre downloaded ones on my phone I started with one and I am not able to send messages yet I can recieve them.. so I switched to the other, I can send messages yet I can't recieve them from MOS

Questions

37

4

0

Accepted Solution

Official Solution

No outdialing but texting works

I purchased a "new in box" AT&T locked Samsung Note 10+ 5G. I updated its software, set the APN for Consumer Cellular with a rep instructing me on phone, and phone only texts, mo outgoing or incoming calls. Checked the IMEI number which appears to be clean but something is blocking calls. I have

Questions

45

2

0

Accepted Solution

Official Solution

galaxy note 20 android update while abroad

people are asking how to update the phone while abroad and att lists that you must be in the us. can att please address how to get the update while living abroad??? my galaxy note 20 is on ui 4.1 android 12 and when checking for updates it states 'current software is up do date' travelling to the

Questions

39

2

0

Accepted Solution

Official Solution

Samsung Galaxy Tab E Lite WiFi won't stay connected to AT&T Gateway

I just purchased a new Samsung Galaxy Tab E Lite (Model SM-T113)for my son and, during initial set up, it will not stay connected to my AT&T Fiber 1000 internet connection through the AT&T Gateway (Model 5268AC). I returned to the store from where it was purchased, and we were able to get it to conn

Questions

2.7K

2

0

0

Accepted Solution

Official Solution

New phone not showing AT&T at startup, no voicemail number, no 5G..

I got a refurbished Galaxy S20+ recently with a brand new AT&T physical SIM card in it. I can make phone calls and use mobile data, but unlike my partner's S20+, there is no AT&T screen at startup, no 5G logo when connected to the network, only LTE, and when trying to set up voicemail, I ge

Questions

184

2

0

Accepted Solution

Official Solution

Can the owner of my phone plan see my activity?

I don't own my Phone plan and was wondering if the owner could see my activity on my phone like when i download apps, videos, and pictures or anything like that.

Questions

113

1

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

245

6

0

Accepted Solution

Official Solution

Why can I send and receive texts but not make calls or go on the internet?

Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h

Questions

79

3

0

Accepted Solution

Official Solution

phone powers off when flipped closed

Phone is powering off when it is flipped closed. NO damage to the phone. Started doing this about 1 week ago.

Questions

57

1

0

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

921

7

0

Accepted Solution

Official Solution

Will SM-G960F/DS work when AT&T discontinues 3G?

I have an international phone, SM-G960F/DS. Will it work on the AT&T network when 3G service is discontinued?

Questions

304

5

0

Accepted Solution

Official Solution

Samsung Galaxy S7 Edge - Unlocking

I recently tried to complete the forum to submit an unlock request. However, there is an error when I input my IMEI from my phone: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI. Is it p

Questions

2.3K

6

0

0

Accepted Solution

Official Solution

Samsung Galaxy S2 Notification light

When I receive a text message or missed call there is no notification light. I have to open my main screen to always check if there is something pending. Should there be a notification light somehow?Would appreciate any advice.thanks.

Questions

20.2K

5

0

0

Accepted Solution

Official Solution

Samsung Galaxy S4 losing connectivity to network

Periodically, my Samsung Galaxy S4 loses connectivity to the AT&T network. This happens in known strong-signal locations. I'll notice I'm disconnected from data network and not receiving calls, texts, new voice-mail alerts, etc. When this happens, phone generally shows zero/one bar. I'll reboot the

Questions

23.4K

11

0

0

Accepted Solution

Official Solution

New Galaxy 2S - can't send or receive text messages except AT&T's

Hi all,I have reported this issue to Tech Support and they are escalating the issue. But I'd like to know if anyone has run into this before... Texting is not working: No one is receiving my text messages (I tried 4 different people). I am not receiving anyone's text messages except for two test sys

Questions

17.9K

5

0

0

Accepted Solution

Official Solution

Battery life after 4.4.4 update

My Galxy S5 was recently forced to update to KitKat 4.4.4, and ever since then, the phone's performance is noticably worse. The biggest problem is the battery life. It's been cut in half, and the phone feels warmer. "Android System" is now the top user of battery power. I've tried pulling the batter

Questions

1.7K

8

0

0

Accepted Solution

Official Solution

Samsung Galaxy S8+ will not update past Android 7.0

 

Questions

1.1K

4

0

Accepted Solution

Official Solution

Upgrade then separate to own account

Will upgrading my phone just before I separate from my husband's account cause any issues? Will I be able to transfer my number to upgrade and my own account? Will I get the same exact services and price when I separate to my own account?

Questions

26

2

0

Not finding what you're looking for?