Hello, I am a GoPhone customer. I have been trying to unlock my Samsung Galaxy Express (i437P) in the Device Unlock page but it keeps telling me this, "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." I have entered the IMEI

I have a new Samsung Galaxy Prime 3 with Android 8.0.0 and I'm not able to enable my Bluetooth function on the device from the notification panel nor the settings page. The toggle button will move to the on position but function does not activate and toggle doesn't stay on "ON" position. I have trie

My friend recently gave me his unlocked Galaxy Note 3 from AT&T. Before he gave it to me, he had his service with Straight Talk on it. Once I had gotten the phone I went out and set up the phone with Straight Talk as well. Ever since, I have had terribly weak signal, where as I asked my friend if he

I went in to an AT&T store and tried to buy a Samsung Galaxy S22 but they didn't have one in stock. So they ordered me one to be delivered to my house and then bring in to be activated. I received the package two days later and when I opened the box there was an AT&T box inside. I opened the

Phone will not send or down load msgs. Gives Error Msg: "Can not down load or send my message until network is available". However, I AM CONNECTED TO MY NETWORK! But the message service does not recognize the connection! Instead, the phone constantly repeats the ERROR MESSAGE. Meanwhile, the "Spinni

Hello,My Samsung Galaxy S8+ refuses to connect to the cell network after the Android Pie update that I was given yesterday. I've tried the following to fix it:Reset APN settings to defaultReset Network SettingsFactory resetThe phone still will not connect to the cell network. I have 3-4 bars but the

Hello, I have a Galaxy S8 which I have been approved and received the unlock code from ATT to unlock the device. The unlock code I was sent however, does not work and I am down to my last attempt... Please help! The code was put in correctly and instructions sent followed. I removed the old SIM, tur

I'm trying to set up conditional call forwarding on my Samsung Galaxy S7 Edge, so I can use the YouMail app for my voicemail. I need to set it up only for "forward when busy", "forward when unanswered", and "forward when unreachable". Each time I try to set it up for any of these, I get the followin

Hi all,Does anyone know when AT&T is supposed to be releasing Android Nougat for Samsung Galaxy S6 users? I've been waiting a very long time and pretty much all carriers have it out, but not all people have it. I even checked this morning and it still says "current software up to date".Thanks

I have been having an issue making and receiving calls. The issue has been going on for months and I have talked with support and advanced support many times.  About once a week my phone will not make or receive any calls.  I get an error sometimes that says "Your phone's not registered o

When is at&the planing on rolling out android 7 on samsung galaxy s7 edge? Any idea?

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

I cleared my voice mail icon trying to get rid of visual voicemail as it doesn't work on my phone and I do not want visual. Now I don't know how to get the icon back that didn't have anything to do with visual voicemail

Going to provide background here: Today, I switched to AT&T. My wife and I had T-mobile for around 4 years. This year, T-mobile's service was becoming unusable all throughout the area. Both my wife and I's phones were dropping calls; unable to get an internet connection just about anywhere in

Wich access point should I use for my prepaid service on a non prepaid device

I have been trying to unlock an old phone I of my mothers for an aunt to use. The problem is that when I get the code I put it in, putting new sim card into the unit and powering on to be prompted for the code first, and when I enter the code as it was given (example: 12345678) it says it is invalid

Hello, Can someone please explain, and give the whole truth, on why my phone never gets any updates past 4.2.2? I have read many things and it seems that, besides the obvious that AT&T is the worst at getting phone upgrades, once you get AMF3 you are stuck with it at 4.2.2 because it is know that ot

I need help unlocking my Galaxy Note 4. It's had a factory reset done on it. It's fully paid for and my carrier was AT&T. I want to give it to my son and he uses a different carrier. I was sent an unlock code but it doesn't work on a device that's been reset. Now what do I do?

Hello all. I have been trying for weeks now to update my android version to 10. I have an AT&T galaxy S9 which I bought at the AT&T store, and I am an AT&T customer. I am making payments on the phone which i got just about 2 years ago. I am currently using android version 8, and I have b