
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have an old Galaxy S3 phone that I want to unlock so I can add minutes. My AT&T service ended several years ago, do I still meet the requirements?
Questions
•
Samsung
Accepted Solution
Official Solution
Unable to SEND e-mail from Galaxy S3. I followed instructions for auto set up on my phone, can receive e-mail but cannot reply to any of them. Anyone have any answers? Thanks!
Questions
•
Samsung
Accepted Solution
Official Solution
My galaxy S3 will not let me delete old messaging threads. I'll delete the message yet they still appear in my inbox but only with the senders name no conversation. HELP!!!!
Questions
•
Android
Accepted Solution
Official Solution
Hi, I have been unable to connect to my PC usint the USB cable. I was having no problems at all and now it just keeps cycling as I hear the connect / disconnect sound. I have this issue even with the use of kies. I am using windows 8 with all the latest updates, Any thoughts or suggestions would be
Questions
•
Samsung
Accepted Solution
Official Solution
I am receiving another refurbished GS3, the previous one had an faulty LED and it has dents on the silver bezel part from where I dropped it. I bought another bezel in hopes to replace the new before I send them the faulty phone, but found out that it would be too much work. Would AT&T charge me for
Questions
•
Android
Accepted Solution
Official Solution
Hi ,I from India .I'm having a Samsung galaxy S3 (SGH-I747) whcih I purchased from Amazon when I was in US , this is an unloked version.I have not got any OS upgrades so far, my phone still runs on 4.1.1.As per this At&T page , theare are 3 upgrades rolled out for this model.http://www.att.com/esupp
Questions
•
Samsung
Accepted Solution
Official Solution
I upgraded my S3 a couple of days ago and have noticed an irritating problem every since completing the upgrade. I keep getting repeated "phantom" download notifications for an image I initially download many months ago. I have since deleted the image, but the notifications continue, sometimes as
Questions
•
Android
Accepted Solution
Official Solution
Will att repair the screen on my samsung galaxy s3? And if so how do I do it
Questions
•
Samsung
Accepted Solution
Official Solution
I'm having really high battery usage due to standby. Pushing around 50%. Thats with gps, wifi, all apps closed out. Not sure what to do to improve battery life. Runs down to 5% from 99% in 9 to 10 hrs, with medium to lite use. Thanks.
Questions
•
Android
Closed
The Kitkat update came out almost two months ago for the Galaxy S3, all my friends got it, but me. I even tried talkng to tech support a couple weeks later and they told me to wait a couple more weeks, which I have, I've waited long enough. I don't have a rooted phone and I remember getting the 4.3
Questions
•
Android
I have an ATT Galaxy S3 that I unlocked when I moved out of the country. When I inserted the SIM card from my network in Chile, it said: SIM network unlock PIN. The PIN that I got from ATT does not work. When I enter it, it says Network unlock request unsuccessful. I can't tell if the problem is wit
Questions
•
Samsung
What is AT&T doing to address this problem! My phone continually reboots on a regular bases when I copy text. This is a known issue. More info here: http://www.digitaltrends.com/mobile/touchwiz-samsung-clipboard-bug/. Is there anything that we can to to mitigate this issue? Can AT&T pressure Samsung
Questions
•
Android
I just had the worse customer care support from ATT...having been with ATT since 2006. My galaxy S3 phone's battery does not charge properly and in some cases even discharges while plugged into charger after I received the ATT's kitkat update of android. I had the battery replaced..didnt help. Then
Questions
•
Android
The update finally came out a week ago and I was excited to get it. I went into my settings and tried to get it, there was nothing there, it said I was up to date. Almost a week later, my phone is still telling me that it's up to date. My boyfriend (we're on the same phone plan) recieved his update
Questions
•
Android
Where are the refurbished Galaxy S5's that AT&T keeps showing on web, but are not available?I know it's a great deal for free with updated contract, but it is only great if the phone is available.Let's get some phones, already!
Questions
•
Samsung
So the APN is default, and my mobile data is enabled in my mobile networks settings.This is very frustrating. I dont get a preview of it, just a download button, which when clicked does nothing but the preload bar, then it tells me it's failed or just keeps going.When I send I can preview it, but it
Questions
•
Android