Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (56)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Trying to split pay my bill for a week

I have been trying to split pay my bill for the past week over internet in Bryce, Utah where AT&T coverage is almost never 4G, public access internet is overloaded and slow and having a data plan is basically useless. I have timed out and encountered multiple errors, the last one said the system was

Questions

640

1

0

0

Accepted Solution

Official Solution

No active device on account.... cannot use my number. Been without a phone for 3 days.

I am at a complete loss with this company. AT&T has had my service active with a returned phone attached to it for almost 4 days. I do not have a device but they are unwilling to remove it from my account so I can add a working device. For 3 days, no one has tried to help resolve this issue... all t

Questions

215

5

0

0

Accepted Solution

Official Solution

internet goes out CONSTANTLY

Ok I just got ATT Uverse max plus installed yesterday ever since then the Internet has gone out constantly I don't understand it.. I ditched Comcast for you guys I hope we can get this resolved so I can stay with you guys.. I have tried all I can think of: tried different channels, restarted the gat

Questions

7.1K

7

0

0

Accepted Solution

Official Solution

*Scheduled* receiver replacement?

I worked with an AT&T technician who determined my wireless receiver needs to be replaced.  He placed the order on Aug. 24th to have a box drop-shipped to me where I would swap the receiver and return the defective unit.  I was told 2 - 3 business days.  On Sept. 2nd, this past Sunday, I chatted wit

Questions

157

1

0

0

Accepted Solution

Official Solution

Customer Service Grievance

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

Questions

217

6

0

0

My cancelled account refund

How can AT&T say that my refund on my cancelled account, that was only cancelled because their service didn't work, is as important to them as it is to me?. It can't be if u can take my hard earned money, keep it for 60 days, and not give me a single thing in return.. How does it only take u 2 minut

Questions

150

1

0

0

Upgrade frustrations

After being with AT&T for almost 20 years, I now find that I am forced into their 'Next' plan if I want to upgrade a device. Instead of paying a nominal fee and an upgrade charge, you now must either pay a monthly installment, or lose your $25 per line discount. So, by signing a 2 year contract, I w

Questions

362

2

0

0

Poor Service/Data in RI/Ma

Recently I've noticed a significant decline in AT&T's coverage to the point that where I normally receive 4 bars of LTE I am getting 4 bars of 4G.  With the 4G, data transfer rates are unbearable to non-existent.  Some days are worse than others, but for the most part this is fairly constituent.   I

Questions

71

0

0

0

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

Questions

105

1

0

0

Gigapower Fiber Static IP Block - How to Order?

I recently placed an order for fiber connectivity in Austin.  I subsequently contacted support through chat.  After 5 people that told me they added the block to my existing order. On the day of my scheduled install the tech came out and realized the pre-install team never ran the fiber from the tap

Questions

434

1

0

0

Switcher Program is a SCAM and a LIE

Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer ser

Questions

2.1K

16

0

Deception & Lies from AT&T Austin Domain Store

I purchased a new S8 Active and activated a new line on March 18th.  I was then offered a second phone for free.  I left and came back with my wife to select a phone and they were out of inventory.  The next day I went to a Waco TX location and they said that the promotion had expired on March 15th.

Questions

308

13

0

0

which e-mail apps use OAuth?

I received notice from AT&T that I must start using an e-mail app on my phone and tablet which uses OAuth for security purposes.  But the notice did not include which e-mail apps in iOS use OAuth?

Questions

95

0

0

0

Being Charged for Gophone that I don't use

I just spent two hours on the phone and in chat online in an attempt to shut down my gophone auto-refill for a phone that I don't even use since my wife and I signed up for a new account together.  In an attempt to stop the charges to my credit card for a phone I don't use (and the agent at the stor

Questions

132

1

0

0

Can't get fraudulent charges off of my account and At&t will do nothing to help me

I recently saw that my phone bill was over $1600. (It is usually around $120). I called AT&T and found out that someone had gone into a local store and purchased 5 new Iphone XS plus on installment plans using my account information. 5 days later they went into the same store and purchased 5 mor

Questions

247

2

0

0

AT&T employee made sign-up offers, outlined in an email, then disappeared. Now I am left in limbo...

Hello, due to a number of issues I experienced when initially setting up my service I had decided to go with Spectrum in lieu of AT&T. I was then transferred over to a specialist who made several offers to get me to sign up with AT&T instead of Spectrum, including two free months of service (phone a

Questions

220

0

0

0

Can't activate my new device

Trying to activate my phone (new service and device from at&t, ported # over from verizon) and although my 2 other lines worked, mine did not. I was able to transfer data, so am ready to go, but no luck. VERY FRUSTRATED. Not sure if I need a sim card that was not included in my order, or not. Seems

Questions

204

3

0

0

ZTE ZMax 2 not getting Marshmallow update???

I am so frustratedThe past two days I've factory reset my device around 20 times, have constantly been clearing the cache, and have even tried checking for updates with every preinstalled app enabled and updated to its most recent version, with the phone at 100% and connected to a charger I know the

Questions

339

1

0

0

Why can’t I use any apps On my Prepaid plan such as: App Store, iTunes, Snapchat, Instagram, etc.?

I have the $65 Prepaid plan with Autopay (which reduces to $45 a month). I had paid my bill on time and ever since then, my phone does not connect to any of these apps. It has been like this for a about 3 days after I’ve paid as if my phone has no service. But, I can receive and make phone calls and

Questions

805

1

0

0

Unable to trade in working iPhone because of IMEI problem

We have been AT&T wireless customers for many, many years. I recently upgraded our family plan, including buying a new phone and trading in a 2 year old working iPhone 7Plus. When the AT&T store employee processed the trade-in of the working phone, they said that the phone is blacklisted and cannot

Questions

1.3K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.