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How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.6K

21

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ATT Global Fraud Management Not Answering

WHY IS IT WHEN YOU CALL THIS 877 844 5584 THEY DO NOT CONNECT YOU WITH SOMEONE TO TALK TOO? THEY SAY THEY WILL BE NO ONE EVER COMES ON THE PHONE , THE PHONE JUST GOES SILENT IVE BEEN ON HOLD OR 30 MINS ITS LIKE NO ONE IS ACTUALLY GOING TO PICK THE PHONE UP AND TALK TO ME I HAVE A CASE NUMBER ALR

Questions

 • Wireless Billing

61

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0

Fraud cancellation

My account was canceled to fraud and I’ve spent many hours trying to get it resolved and they told me I had to fax my information did that and said I would receive a call within 2 hours I still haven’t received a call and my phone service is still off they told me it was canceled the same day I got

Questions

 • Online Account Access

33

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Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

51

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0

Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

 • Wireless Billing

140

22

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Cannot access my SBCGlobal email account.

I am locked out of my sbcglobal.net account. I have tried to reset my password, tried my challenge questions and have called every number, but a week later, I still cannot access my account.  I am wondering if it has been hacked.  I know what my password and my challenge questions are

Questions

 • AT&T Mail Login & Security

72

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AT&T Internet 300 Free Gateway for Online Orders - Holidays Offer

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

Questions

 • AT&T Fiber Ordering

54

1

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This email is in my emails that are showing up in public search.

The email is mine, but the sbcglobal.net isn't my email, I don't even know what this is. So I'm wondering why someone used my email name to this address? This may not be a question that you can answer, it's a email in my public search under my name. But it was not me who used this address. Thank

Questions

 • AT&T Mail Login & Security

30

1

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

133

1

0

Is WorldCom the structure of ATT?

I am very confused. I've identified why my data usage is high. 1. I have "per the billing" a IPad mini in addition to my IPad Air. 2. Verified through customer service that I never received an IPad Mini with the Agent who has added this line. 3. It was four hours on the phone, to get anyone to actua

Questions

 • Wireless Account

437

3

0

0

AT&T Sent me a Used iPhone XR when I odered a new one

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

Questions

 • Other Phones & Devices

79

2

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data usage incorrect

My electricity has been off for several days but ATT&T is still showing wireless data usage.   Furthermore, even during the periods when electricity is available and the wireless router is turned off and ALL devices ate off, AT&T is still showing usage.  And, furthermore in the wee

Questions

 • AT&T Internet Account

93

1

0

Trade-in scam, again!

Att lied again. I did trade in my iPhone about two years ago for promotion credit. They have changed their words for two years, and now they are saying that my old phone has been recycled and they can't give me any credit. It's my second time... I am sick of Att. I have the trade-in reference n

Questions

 • Wireless Billing

48

1

0

5G at my house guaranteed

Just want to put a post on here about how corrupt AT&T is. When switching over from TMOBILE to AT&T, I was guaranteed in the store that my house would have full 5G no problem.  So I signed up, get home and I don't have any service.  I called in and was on the phone over 2 hours pa

Questions

 • Network Coverage

53

1

0

Fraud: Two iphone X bought under account

One of my friends saw today that someone has fraudulently bought TWO iphone X 256 gigs under her name on at&t. She had to pay the first installments and now at&t storepeople are asking her to get in touch with fraud dept. I am also worried about my own account security after this (apparently she had

Questions

 • Wireless Account

617

3

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WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

128

3

0

Unlock iPhone

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Questions

 • Other Phones & Devices

180

11

0

Hijacked account, still NO HELP from AT&T!

Last week tried to log into my home internet account. The password didn’t work, so I reset it. When trying to log in with the new password, the system asks to enter code that it sends to the phone. And here is when things go terribly wrong. The number on the file has been altered and has (and had) n

Questions

 • AT&T Internet Account

65

2

0

Closed

Fraud

Why would any normal, mentally sound person accept a second, weak @ss offer from AT&T, in exchange for their fraudulent actions? It is quite offensive. I would still owe them $600 for an iphone 14 I did not purchase. At&t is trash.

Questions

 • Wireless Billing

22

2

0

Fraudulent new cell phone was purchased at same location 2 hrs after I purchased by upgrading an existing line 2 hours prior to same phone

Fraudulent new cell phone was purchased at same location 2 hrs after I purchased by upgrading an existing line  2 hours prior to same phone

Questions

 • Wireless Account

20

1

0

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