In 2018, I bought an iPhone 8 Plus 64GB Rose Gold, Paid the $699.99 in FULL. Phone showed delivered, but it was never delivered. I contacted AT&T and they opened a case. I eventually got an email saying they got the phone returned back to them, and still had the audacity to not only tell me I wa

Got an email from address "[email scrubbed]". Has the "Currently - From AT&T" and "Yahoo" logos at the top.  Tells me I have been ignoring messages to upgrade my email address, and that my address ([email scrubbed]) will stop receiving emails in 48 hours if I do so.  Naturally, there

Hi. I randomly got this random text. I clicked on it. But did not click on the pic or links. What should I do?

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

As a first responder, I joined the FirstNet AT&T program 04/16/2022. I left T-Mobile after 15 years with then & never one had a problem. Not once! Now - all I have had with AT&T FirstNet is problems. Transitioning to the program itself wasn't a problem. However, I must say the guaranteed

My boyfriend opened a new plan adding me and his son and after he kept taking my phone away from me and turning my service off when he gets mad so I went to the att store to get my own account and discovered he was using my social security number for his account and I was unable to recover that acco

I am getting charged for an account that is not mine. When I provide the information from the CC company, I am told to file a report with the fraud department.  I don't have the account # of the fradulent account, so AT&T Fraud tells me that MY account is valid.  I KNOW THIS.  Th

Came to target where AT&T reps were running a back to school promotion. Before switching and while asking all kinda of questions to these two reps we asked : we still have an outstaying balance for our phones from our current carrier so we are not sure if we want to switch. The rep said on our f

My very elderly parents have had their landline phone number for over 50 years with AT&T. A year ago their number was ported to T-Mobile and my parents account was closed. After 3 weeks of talking to AT&T employees and even the highest up you can go in the business we had no answers.  

so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav

Are agents incentivized to add services to accounts? Today I got an email from AT&T saying here's my new account changes. I logged into AT&T, verified that the changes were really there.  Only I never called to make any changes.  Someone added cruise service and upgraded all 5

Spam call selling AT&T services received on land line, claimed to be from 608-624-3601, which is actually the number of a 95-y-o woman in Beloit. That is using your own system to commit fakery.  That's close to fraud.  STOP FAKING YOUR NUMBER!

Happened to me in July. Still no resolution.  Phones were purchased at a Best Buy in California and I live in middle America.  I immediately logged in and changed my account login info and blocked the phones.  Finally found the fraud number and went down the rabbit hole of voice resp

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

I am so, so disappointed in AT&T. I spent 16 years with VZW and switched to AT&T this past January because I have satellite and decided to switch cell phones as well. 5 LINES.. FIVE. Yet, I've spent more than 2 hours on the phone and 3 phone calls to get AT&T to correct their own mistake, and yet I'

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

I need help please. I bought iphone 14 pro max in Karachi Pakistan as a brand new set after saving money throughout the year. After a week i tried to put place ESim in it. But it said sim card not supported. Later it was revealed that my phone is Sim Locked though i paid for a normal iPhone. I have

I was the victim of identity theft and have been going through the process of removing fraudulent accounts. With AT&T, it is impossible to speak to a live representative about this, and (unlike every other company I've dealt with) you must submit an online inquiry. I've done that and was emailed