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Strange email asking for confirmation for replacement process for my phone (that I never initiated)

I keep getting emails (4-5 this past two days) saying the following (I did not make any changes to my account, nor did I ask to get my phone replaced). Now I can't log into my account. Can somebody help?  (I'm not in the country right now and can't get in contact with AT&T support) You’re almost don

Questions

 • Wireless Account

226

3

0

0

FRAUD- Same CA mobile number 20yrs- Calls answered by doctor's office voicemail. How long?

How long has this issue been happening? How much money have I lost when people tried to call me? ATT customer service and fraud department never followed up with email discussing they looked into it. I have paid my bill on time for 20 years. If anyone tries to contact me from a landline to cell, dia

Questions

 • Wireless Account

135

1

0

0

Anyone else have phone stolen and used and customer service gives you the run around (Need Suggestions for resolution)

I do not know how many days and hours I have spent being shuffled around, and being told, oh that's not our department let me connect you to someone that can help. To only be put back into a same loop of support groups. The only actual glimpse of help was from the actual physical store in Goleta,

Questions

 • Wireless Billing

34

1

0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

49

8

0

Getting Bill Reminders: NOT MY ACCOUNT

I keep getting emails from ATT about an account that is not mine. They have the wrong email address (mine!) for their customer. Calling ATT does not help. They say "it will go away" Meanwhile, their customer is not getting necessary email about their wireless account.

Questions

 • Wireless Billing

43

3

0

FYI - Deliberate and Malicious Deception by Customer Service

I've been a loyal ATT customer for over 23 years and in that time span brought over many family members and friends over to the organization. I recently experienced malicious deception from one of your chat agents in order to get me to convert to a new phone plan. Multiple times the agent st

Questions

 • Wireless Account

90

6

0

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

 • Wireless Billing

256

4

0

0

I received a request to delete my account

I received an email to my sbcglobal.net account which states:   AT&T_MAIL <[email scrubbed]>   Wed, Sep 2 at 9:45 AM    

Questions

 • AT&T Internet Security

94

2

0

ATT Email Account Hacked

I noticed I was not receiving emails on my AT&T email account, so I went to log in on a browser instead of through my phone and found that my password was not working, then realizing I had been hacked. I tried to reset my password, but the hacker already reset my security questions! Ugh! How can

Questions

 • AT&T Internet Security

49

1

0

Device flagged for fraud, need to unlock ASAP!

Hello, I bought my phone from the apple store and was never under any contact. However, when I tried to unlock my phone I received this message: "Unfortunately, the device you're trying to unlock is associated with fraud so we can't unlock it."Please unlock my phone asap. It should have never been l

Questions

 • Apple

205

2

0

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

48

2

0

Fraudualent account opened by ATT agent and ATT doesnt resolve the issue for 8 months

ATT sales consultant K. S. (hereinafter i will not write the names but just initials of ATT personnel in order not to provide their private info) from the Att store # 121409  took my ssn and driving license to open new att account for me. Im still using the account that he opened for me. However, as

Questions

 • Wireless Billing

172

1

0

0

Tax Placeholder Bank question

When you preorder a device, you see the placeholder tax deductible in your bank, well after 3-4 days or a week it falls of the account and the bank refunds it back, until it’s ready to ship and then they try to charge the card again. ATT blacklisted a credit card of mine because of this, there wa

Questions

 • Wireless Billing

25

0

0

Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

Questions

 • Apple

58

1

0

In collections with active service!??!!

I have two active accounts with AT&T; I have had them for years, yet when I pulled my credit report there are two accounts in collections??? My home internet service and Ipad service are paid in full. What gives?  Please help, I don't even know where to start? Account #1$167Current Balance11 AT TOri

Questions

 • U-verse TV Account

283

1

0

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

90

0

0

How Do You Fight AT&T to Get Your Unlmited Data Plan Restored?

While recently visiting an A&T Store to upgrade to an iPhone 6s Plus for my wife's Christmas present, I learned my AT&T wireless plan had been changed a little over 6 months ago.  The change moved my account from an unlimited data plan to a 3GB per month data plan.  I did not authorize this change. 

Questions

 • Wireless Account

550

5

0

0

Cannot contact TV/Int/Phone FRAUD department. Number no longer in service.

"Thank you for calling AT&T Customer service. The number you have reached is no longer in service. "If you dial 866.718.2011, you will get a message that it is no longer in service. 800.288.2020 for reporting a fraud TV/Internet/Phone account does not recognize terms like "Identity Theft" or "Report

Questions

 • U-verse TV Account

51

0

0

Get Charged International calls I did not make

I'm under my bother's family plan. He just sent me the bill on the Nov-Dec cycle that a $232 charge for a 58min was charged under my number. I do not recall I make the call and I cannot locate the call in my History back then. As I read some of the post with similar issue that 611 won't able to hel

Questions

 • Wireless Billing

79

1

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

72

1

0

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