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REWARD CARD NEVER ARRIVES

I was supposed to get a $100 gift card in the mail last month and it still hasn't arrived. I've called, chatted, been left on hold forever, and still no resolution.  The gift card has been claimed and said it was mailed out the end of July.  @ATTHelp @ATTHelpForums @ATTHelpFeedb

Questions

 • AT&T Fiber Account

21

1

0

One Year Later. Still No MFA Option for my AT&T Logon

It's been a year since I subscribed to AT&T fiber Internet and there is still no way to secure my account with MFA. Today, I got an email that some miscreant tried to do a 'forgot password' on my username.  I appeal to AT&T to add this feature so we can better secure our myAT&T log

Questions

 • AT&T Fiber Account

50

0

0

Missing Rewards and been more than 6 weeks of service activation

I enrolled in ATT fiber and they offered $150 and $50 (total $200 reward cards). I contacting them twice on chat, they showed their inability to do anything and gave reward center phone number that takes forever. This thing is like mail in rebates where most people do not follow up on the promises

Questions

 • AT&T Fiber Account

22

1

0

Hacked!!! trying to look up Hackers Imie

I was Identity Thefted by 2 people I know. The cops and banks are not helping me much so its up to me to get to do the foot work... I know they got my wifi and ported my cell somehow to took over my Google account. I found this device on my Google thats def not mine and Im pretty sure its one of the

Questions

 • Other Phones & Devices

32

1

0

phone i bought in usa from att now says it was bought out of usa

i bought a samsung galxy note from att in the usa an now it says that i bought the phone out of the usa why is this

Questions

 • Samsung

34

1

0

Stop fraud and data theft

I called AT&T this morning to discuss and resolve a bill for a DSL internet service I had cancelled. All was resolved with my call to AT&T. Later today I received a call on my cell phone from [edited for privacy – please do not post personal information]saying they were DCI consultants to AT&T and w

Questions

 • AT&T Internet Account

366

4

0

0

Dishonest pricing

Called today to cancel service due to high cost. Total bill currently $237.63 vs Spectrum offer of $106.97 for same TV, faster internet, and landline.     Customer retention put me on hold after I explained why I was cancelling.   While on hold received e-mail from AT&T telling m

Questions

 • U-verse TV Account

116

3

0

All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

 • AT&T Internet Account

130

1

0

0

I have been billed incorrectly for 2 years

And not a single ATT customer service person can help or has the patience to help

Questions

 • AT&T Internet Account

175

2

0

0

MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

 • Wireless Billing

256

4

0

0

ATT Email Account Hacked

I noticed I was not receiving emails on my AT&T email account, so I went to log in on a browser instead of through my phone and found that my password was not working, then realizing I had been hacked. I tried to reset my password, but the hacker already reset my security questions! Ugh! How can

Questions

 • AT&T Internet Security

49

1

0

Getting Bills for an Account that was closed 6 months ago!

I'm getting bills that seems to be attached to an account I closed months ago. The phone number isn't any number that I've ever had attached to my account. Have talked to someone on the phone and they said they would review it and I would hear back in 30 days. It's been way longer than that and I ha

Questions

 • Wireless Account

72

1

0

0

are there AT&T employees posing as consumers on this forum?

I post an excruciating situation that I experienced with AT&T. immediately someone comments. I'm new to this ( actually my anger and frustration brought me to write my first post today). So, Lizard Lips writes derogatory statements towards me. Have I not endured enough? No! Miserable ppl need c

Questions

 • Wireless Billing

39

3

0

FRAUD- Same CA mobile number 20yrs- Calls answered by doctor's office voicemail. How long?

How long has this issue been happening? How much money have I lost when people tried to call me? ATT customer service and fraud department never followed up with email discussing they looked into it. I have paid my bill on time for 20 years. If anyone tries to contact me from a landline to cell, dia

Questions

 • Wireless Account

135

1

0

0

Strange email asking for confirmation for replacement process for my phone (that I never initiated)

I keep getting emails (4-5 this past two days) saying the following (I did not make any changes to my account, nor did I ask to get my phone replaced). Now I can't log into my account. Can somebody help?  (I'm not in the country right now and can't get in contact with AT&T support) You’re almost don

Questions

 • Wireless Account

226

3

0

0

Anyone else have phone stolen and used and customer service gives you the run around (Need Suggestions for resolution)

I do not know how many days and hours I have spent being shuffled around, and being told, oh that's not our department let me connect you to someone that can help. To only be put back into a same loop of support groups. The only actual glimpse of help was from the actual physical store in Goleta,

Questions

 • Wireless Billing

34

1

0

Beware: AT&T BOGO

AT&T BOGO Fraud?I needed a new phone in March of 2018. I was considering getting a new one through my current provider Verizon. My husband talked about maybe switching over to his plan at AT&T which he had been with for over 10 years. We also have internet with AT&T. We went into the AT&T in our loc

Questions

 • Wireless Billing

370

5

0

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

114

1

0

AT&T customer service agent falsely sold me the phone (Buy one get one) - AT&T accepted their mistake but does not give me the due credit

I've been a AT&T customer for the past 15 years. In Aug 2018 I got a iPhone 8+ phone (buy one-get one). Only after doubling ensuring that I was eligible I accepted the offer. I have been calling AT&T customer service agents for the past 5-6 months to get this resolved but all my attempts have been

Questions

 • Wireless Billing

125

1

0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

49

8

0

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