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AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

Questions

 • AT&T Internet Account

74

2

Accepted Solution

Double billed and paying for changes to my bill I did NOT make..

I am so, so disappointed in AT&T. I spent 16 years with VZW and switched to AT&T this past January because I have satellite and decided to switch cell phones as well. 5 LINES.. FIVE. Yet, I've spent more than 2 hours on the phone and 3 phone calls to get AT&T to correct their own mistake, and yet I'

Questions

 • Wireless Account

280

4

0

Accepted Solution

Closed

$1 or $2 a day plans

Cannot change my plan either on line or via 611 I am only offered smart phone plans. Why is this so? Why can't I self serve changing this option? You may offer to speak with a customer service rep but having waited on hold for hours for the last several months to change the plan I capitulate to just

Questions

 • Plans & Features

392

4

0

Accepted Solution

Identity Theft / Fraud purchase at a Best Buy in a different state

Happened to me in July. Still no resolution.  Phones were purchased at a Best Buy in California and I live in middle America.  I immediately logged in and changed my account login info and blocked the phones.  Finally found the fraud number and went down the rabbit hole of voice resp

Questions

 • Wireless Billing

146

3

0

Accepted Solution

Why is my IMEI blocked?

My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go

Questions

 • Android

32

1

0

Accepted Solution

Visa reward and other failures

I went to questionably sane lengths to qualify for an AT&T offer of BOGO+ $300 VISA reward card but never received the card. The $300 was integral to the purchase decision.I was on vacation when a phone on our plan needed to be replaced.The requirements stated that the upgraded phone and new phone l

Questions

 • Wireless Billing

349

6

0

0

Official Solution

Trying to report a possible email hack

I rec'd the following message on my AT&T email account at 12:58am EDT: Hello,You recently talked with someone at AT&T or told us online you forgot your User ID. As you requested, here's the User ID information for your AT&T online account(s). To sign in, enter the User ID for the acc

Questions

 • AT&T Internet Security

517

3

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

 • Wireless Billing

133

28

0

Accepted Solution

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE

5GE - iPhone 12 - still running at cellular data speeds identical to my iPhone 11 Pro Max on 5GE I guess what I'm really saying is, what did I upgrade for? Did AT&T expect that they're going to continue rebranding LTE to 5Ge and that people like me wouldn't know any better? Because I do

Questions

 • Apple

2.6K

10

Accepted Solution

AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

Questions

 • Wireless Account

848

2

0

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

1.1K

9

0

Dishonest pricing

Called today to cancel service due to high cost. Total bill currently $237.63 vs Spectrum offer of $106.97 for same TV, faster internet, and landline.     Customer retention put me on hold after I explained why I was cancelling.   While on hold received e-mail from AT&T telling m

Questions

 • U-verse TV Account

116

3

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

51

1

0

Stop fraud and data theft

I called AT&T this morning to discuss and resolve a bill for a DSL internet service I had cancelled. All was resolved with my call to AT&T. Later today I received a call on my cell phone from [edited for privacy – please do not post personal information]saying they were DCI consultants to AT&T and w

Questions

 • AT&T Internet Account

366

4

0

0

All of my residential accounts are overcharged and misbilled, possibly fraud?

Hello, could a community manager/ATT manager that can take charge of some serious mistakes on my various residential accounts by contacting me through private message.  I am near deaf and have to do things this way.  Also, I need a way to email the AT&T account fraud department.   This involves a fo

Questions

 • AT&T Internet Account

130

1

0

0

Closed

Does anyone know the direct phone number for device unlock department?

Does anyone know the direct phone number for device unlock department?

Questions

 • Phones, Tablets & Devices

32

1

0

A Fraud charge on my ATT Reward card/200 dollar reward Card only has 50 dollar balance

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

Questions

 • Community lounge

48

0

0

REWARD CARD NEVER ARRIVES

I was supposed to get a $100 gift card in the mail last month and it still hasn't arrived. I've called, chatted, been left on hold forever, and still no resolution.  The gift card has been claimed and said it was mailed out the end of July.  @ATTHelp @ATTHelpForums @ATTHelpFeedb

Questions

 • AT&T Fiber Account

21

1

0

One Year Later. Still No MFA Option for my AT&T Logon

It's been a year since I subscribed to AT&T fiber Internet and there is still no way to secure my account with MFA. Today, I got an email that some miscreant tried to do a 'forgot password' on my username.  I appeal to AT&T to add this feature so we can better secure our myAT&T log

Questions

 • AT&T Fiber Account

50

0

0

Missing Rewards and been more than 6 weeks of service activation

I enrolled in ATT fiber and they offered $150 and $50 (total $200 reward cards). I contacting them twice on chat, they showed their inability to do anything and gave reward center phone number that takes forever. This thing is like mail in rebates where most people do not follow up on the promises

Questions

 • AT&T Fiber Account

22

1

0

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