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Fraud department contact

Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say

Questions

 • AT&T Fiber Account

2K

7

0

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I canceled my entire service with ATT within 14 days of switching was was billed for full month and over the price of the plan selected

I decided to try out ATT as a cell carrier, but the coverage area at my house was worse than my previous carrier. I went back within 14 days and canceled the service because I could not make calls from my house with ATT.  I received a bill 2 months later for full monthly service even though it

Questions

 • Wireless Billing

224

4

0

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Two "AT&T employees" door-to-door legit?

In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday.  Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th

Questions

 • AT&T Fiber Ordering

6.4K

11

0

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Receiving email: "New Version" Is this a scam?

I keep receiving this email and I need to know if it is real or a scam? This email was sent to me by "AT&T Online Service. [email scrubbed] We are closing all old versions of our Mailbox as of June 30, 2022.  Please follow the link below to update your account :  New Version  &nb

Questions

 • AT&T Mail Features

8K

1

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

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Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

143

4

0

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AT&T DATA CONNECT PASS W2GO2 - BEING CHARGED FOR OVER 4 YEARS ON A STOLEN iPAD

Dear all, Absolutely need help here. I have tried multiple times to get this plan cancelled but cannot be found in the AT&T database. I left my iPad on a plane 4 years ago, it was taken and not returned. I have been trying to cancel this data plan since that time. I have been charged 35.00 a month f

Questions

 • Plans & Features

1.9K

3

0

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Spam Text & Fraudulent Email - Things to Know From AT&T

Protect Yourself From Fraud And Theft There are many ways our data and personal information can be used. There are many ways that bad guys can use that information if you do not keep it safe.  AT&T can help with that. We are dedicated to helping protect you, and helping you protect yo

Questions

 • AT&T Internet Security

9.2K

6

0

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HBO Max offer is false

I received a text stating that my account included HBO Max. I followed up and it does not include HBO Max despite the text chain and information on the AT&T website. I have AT&T Unlimited Plus (which is clearly shown on the screenshot of their offer page as an eligible plan). This fra

Questions

 • HBO Max Login & Installation

63

5

0

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HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

 • Wireless Account

390

2

0

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Someone is using my email

Hello, I have received this mail on gmail but I do not use any of AT&T services. How I can stop this person from using my email with his AT&T account?

Questions

 • AT&T Mail Login & Security

96

1

0

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Fraud targeting people receiving AT&T reward

I received the new member reward card a few days ago. There should be two rewards. One is for the new member, the other (I do not remember how much it should be, maybe $100 or $150) was from a coupon code received when I paused the service application process online. I haven't received the other one

Questions

 • AT&T Fiber Account

533

2

0

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Two Phones Lines Falsely Reported Stolen

I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off

Questions

 • Wireless Account

556

8

0

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incoming messages on hold

I just received this message   AT&T Update™ <[email scrubbed]>   Tue, Jul 21 at 2:46 PM     Dear AT&T User,    Your incoming messages were placed on hold due to our recent upgrade to our database Kindly VALIDATE your mail-box to receive new messages that are pending.    Thanks for u

Questions

 • AT&T Internet Security

550

3

0

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Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login.    AT&T Free Msg: Please use this single-use PIN to complete

Questions

 • Wireless Account

57.2K

18

0

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Blocked Call List - Solutions From AT&T

Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking

Questions

 • AT&T Phone Features

11.8K

5

0

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Why is 11 ATT mobility on my credit report

Hi, I have never had an account with ATT. I recently alerted notified that I have an account in collections with this company that was opened on 2/4/2020- for 1432.00. I believe that this is fraudulent and I have been a victim of Identity theft. HOW DO I GET THIS RESOLVED AND FIND OUT HOW THIS HAPP

Questions

 • Wireless Account

5.4K

5

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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

635

24

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The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

13.4K

49

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Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

5.6K

17

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