
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter say
Questions
• AT&T Fiber Account
Accepted Solution
Official Solution
I decided to try out ATT as a cell carrier, but the coverage area at my house was worse than my previous carrier. I went back within 14 days and canceled the service because I could not make calls from my house with ATT. I received a bill 2 months later for full monthly service even though it
Questions
• Wireless Billing
Accepted Solution
Official Solution
In our growing neighborhood in the past four years, we've had at least three AT&T door visits which hasn't bothered me until yesterday. Prior "ATT" visits were typically congenial - I'd mention I was satisfied with my current provider in all aspects- reliability, price, bandwidth, etc. Th
Questions
• AT&T Fiber Ordering
Accepted Solution
Official Solution
I keep receiving this email and I need to know if it is real or a scam? This email was sent to me by "AT&T Online Service. [email scrubbed] We are closing all old versions of our Mailbox as of June 30, 2022. Please follow the link below to update your account : New Version &nb
Questions
• AT&T Mail Features
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in. They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam
Questions
• Wireless Billing
Accepted Solution
Official Solution
Dear all, Absolutely need help here. I have tried multiple times to get this plan cancelled but cannot be found in the AT&T database. I left my iPad on a plane 4 years ago, it was taken and not returned. I have been trying to cancel this data plan since that time. I have been charged 35.00 a month f
Questions
• Plans & Features
Accepted Solution
Official Solution
Protect Yourself From Fraud And Theft There are many ways our data and personal information can be used. There are many ways that bad guys can use that information if you do not keep it safe. AT&T can help with that. We are dedicated to helping protect you, and helping you protect yo
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
I received a text stating that my account included HBO Max. I followed up and it does not include HBO Max despite the text chain and information on the AT&T website. I have AT&T Unlimited Plus (which is clearly shown on the screenshot of their offer page as an eligible plan). This fra
Questions
• HBO Max Login & Installation
Accepted Solution
Official Solution
Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.
Questions
• Wireless Account
Accepted Solution
Official Solution
Hello, I have received this mail on gmail but I do not use any of AT&T services. How I can stop this person from using my email with his AT&T account?
Questions
• AT&T Mail Login & Security
Accepted Solution
Official Solution
I received the new member reward card a few days ago. There should be two rewards. One is for the new member, the other (I do not remember how much it should be, maybe $100 or $150) was from a coupon code received when I paused the service application process online. I haven't received the other one
Questions
• AT&T Fiber Account
Accepted Solution
Official Solution
I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off
Questions
• Wireless Account
Accepted Solution
Official Solution
I just received this message AT&T Update™ <[email scrubbed]> Tue, Jul 21 at 2:46 PM Dear AT&T User, Your incoming messages were placed on hold due to our recent upgrade to our database Kindly VALIDATE your mail-box to receive new messages that are pending. Thanks for u
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message. Why is this happening? I never initiated a PIN code request for login. AT&T Free Msg: Please use this single-use PIN to complete
Questions
• Wireless Account
Accepted Solution
Official Solution
Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking
Questions
• AT&T Phone Features
Accepted Solution
Official Solution
Hi, I have never had an account with ATT. I recently alerted notified that I have an account in collections with this company that was opened on 2/4/2020- for 1432.00. I believe that this is fraudulent and I have been a victim of Identity theft. HOW DO I GET THIS RESOLVED AND FIND OUT HOW THIS HAPP
Questions
• Wireless Account
Accepted Solution
Official Solution
Closed
My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us Let me begin by saying that I have been an AT&T cellular customer s
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
Closed
Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks
Questions
• Account Features